Coastal Kia

Oil change and correction of dashboard clock It's always a pleasure to deal with Coastal Kia. Sam told me what was recommended, and what to anticipate with my next service. Work was done promptly It's always a pleasure to deal with Coastal Kia. Sam told me what was recommended, and what to anticipate with my next service. Work was done promptly, and waiting area is pleasant. More

I went to try...and decided to buy In my search for a new car I had narrowed my choices to Honda, Masda, and Kia. I did my research and although I was leaning towards the Honda the int In my search for a new car I had narrowed my choices to Honda, Masda, and Kia. I did my research and although I was leaning towards the Honda the interior of the Kia Optima was much more plush and comfortable -and being short I was still able to see very well from the driver's seat. Also, the salesman, KLEVIN SWINSON took his time explaining all the questions I had...and I had a lot. . Just as important, it was my car purchase not my husband's and I felt a nice level of respect for me as the purchaser. (Other dealerships had salesman who talked to my husband instead of me...A+ to Kelvin's woman friendly treatment) I actually came to try the Soul and bought an Optima the same afternoon...amazing...thank you More

Extremely excellent service We went in expecting to be told no due to low down payment and past credit issues and at most we expected a used car. Like very used but we needed a n We went in expecting to be told no due to low down payment and past credit issues and at most we expected a used car. Like very used but we needed a new one. Steve Kramer asked which we would like if approved and we test drove it, brand new 2020 soul with 16 miles on it. In a very short time with no hair pulling or haggling or normal “car dealer” experiences we drove home with that very car!!! Mike in finance was a pure joy to work with. Right when we walked in everyone was so friendly, the manager said “you want that car? We will put you in that car today”! He didn’t lie! It didn’t take long, from walking in to driving home all I can say is I love Kia anyway, love the new car and when it’s time to buy again I won’t be going anywhere but to costal Kia in Wilmington nc. They made buying a car more like a walk in the park. Over many years we’ve had to go thru excruciating experiences just to get a 5 yr old car elsewhere. Never again! These guys even if they would’ve said no, we don’t qualify, they were so friendly I just wanted to take them all to dinner! :) More

Coastal Kia IS there to help I initially had a bad experience at coastal kia. After voicing this- I received phone calls from Peggy and Uber inviting me back to discuss options ab I initially had a bad experience at coastal kia. After voicing this- I received phone calls from Peggy and Uber inviting me back to discuss options about how to fix this. I can confidently say that my second experience in this dealership was the total opposite. This time we worked with Uber. He took a lot of time and effort to listen, problem solve, and find multiple solutions. It was clear that Coastal Kia does care about their customers and making people happy. I would recommend Uber to anyone. Mike was also awesome to work with in finance. Thank you Coastal Kia for all of your above and beyond effort. More

Exceptional customer service From the time I pulled my vehicle in for service to when I pulled away I received excellent service. We went over everything that was to be done and w From the time I pulled my vehicle in for service to when I pulled away I received excellent service. We went over everything that was to be done and when it was finished all charges were thoroughly explained. Everyone was courteous and pleasant to deal with. I will highly recommend Coastal Kia to anyone who needs repairs or service performed on their vehicle. More

Service It was great, no issues! They finished sooner than I expected and left my vehicle locked up in the parking area beside the service department. Very c It was great, no issues! They finished sooner than I expected and left my vehicle locked up in the parking area beside the service department. Very convenient for me because I work until 7 pm. More

45,000 service My 45,000 mile service was good. I had to replace my 4 tires. The waiting area was comfortable. I enjoyed the coffee and snacks. My 45,000 mile service was good. I had to replace my 4 tires. The waiting area was comfortable. I enjoyed the coffee and snacks. More

Oil change and tire rotation It is Always a pleasure to do business with Coastal Kia. Fast. reliable and so easy. That is all I have to say this time around It is Always a pleasure to do business with Coastal Kia. Fast. reliable and so easy. That is all I have to say this time around More

Buying My Sorento Steve Kramer was a wonderful salesman. He made sure I was happy with what I was buying. He was very patient and answered all my questions. Steve Kramer was a wonderful salesman. He made sure I was happy with what I was buying. He was very patient and answered all my questions. More

Good service Sam is always friendly and helpful. Always good service at Kia. You should not set length of words if you want people to do these survey's. Sam is always friendly and helpful. Always good service at Kia. You should not set length of words if you want people to do these survey's. More