Back

Coastal Kia

Wilmington, NC

4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,525 reviews

December 24, 2019

Found what I wanted Nice people found something that suited my needs, worked to get the price down. Great selection of cars at Coastal, would definitely buy from them aga More

by CFLENTJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Haywood
Dec 24, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the great review. We sincerely appreciate you sharing your experience details online. Welcome to the Coastal Kia family and congratulations! We love the comment, "nice people, found something that suited my needs". Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

December 24, 2019

Excellent Outstanding dealership door to door. Everyone very nice and professional. The entire process was around two hours. Bill mathias worked very hard to wo More

by TIM@RANGELINE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill mathias, john Wallace
Dec 25, 2019 -

Coastal Kia responded

Congratulations on your recent purchase. Thank you for the wonderful review and gracious comments. Bill Mathias and John Wallace are amazing and we are lucky to have them. It was thoughtful of you to mention them by name. Thank you for choosing Coastal Kia!

December 23, 2019

Great service! Made the experience fun!!! Tyler was a joy to work with. He helped me find the right car for the right price. He was also fun to test drive with and had a great sense of humor. More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
Dec 23, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star sales review and kudos for Tyler. He is an asset to our sales team and truly does have a great sense of humor. Congratulations on your recent purchase! Don't forget as a part of our "truly exceptional experience" culture we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

December 22, 2019

Always friendly, willing to accomodate and give good advice I have always had excellent service and advice for any Kia product I have purchased there ,( I am a repeat customer!) Bob Tomlin and his service care More

by donnaebass31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 22, 2019 -

Coastal Kia responded

Thank you for the kudos and thoughtful comments. Your wonderful five star review has been shared with Bob Tomlin and our entire service team. We sincerely appreciate your loyalty over the last several years. We strive to exceed your expectations during every visit. Thank you for being such an important part of our Coastal Kia Family.

December 22, 2019

Perfection ! Perfection as always. They are kind courteous and fast. Visit was little uncomfortable in the waiting area..some new person they hired just stood ther More

by joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback. We love the comment, “Perfection as always ...they are kind courteous and fast”. Angela is our Service Concierge. She is available to pick up your vehicle locally from home or work and deliver it back to you upon service completion”. Please let us know if you would like to take advantage of this opportunity during your next visit. Please call us if you need anything. We are here to help. Thanks again!

December 21, 2019

Friendly, professional, thorough Overall a great experience. From the time I came in until the time I left, Sam was excellent. Informative, friendly and kept me posted on progress of More

by TIMHEELS1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam was awesome
Dec 22, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. It was thoughtful of you to mention Sam by name. He is amazing and we are lucky to have him. He is a true ambassador of our “truly exceptional experience” culture at Coastal Kia. Our entire teams strives to treat our guests the way we want to be treated. Thank you for trusting our service team with your vehicle. We are here if you need us.

December 21, 2019

Excellent Adam was very helpful getting us the new car that we wanted. He went above and beyond his job to see that we could get this new KIA Soul the same day More

by Ralph & Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 22, 2019 -

Coastal Kia responded

Thank you for the great feedback and five star review. It was thoughtful of you to mention Adam by name. Congratulations on the purchase of your new Kia Soul! Welcome to the Coastal Kia Family! We look forward to seeing you during your first complimentary service at 5000 miles. Thanks again!

December 21, 2019

New to Wilmington N.C. BOB and Sam were great! I moved to Wilmington 6 months ago from Knoxville TN and I loved my Kia dealership there so I was scared I wouldn’t get the s More

by QUINNY223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Dec 22, 2019 -

Coastal Kia responded

Wonderful! Thank you for the kudos and amazing five star service review. We are thrilled to hear you found a new home at Coastal Kia! Your gracious comments have been shared with Bob and Sam. We think they are “great” too. Thank you for choosing Coastal Kia!

December 20, 2019

Awesome service! Coastal Kia staff I spoke with were all helpful in setting up my service appt. Everyone at the service Dept were very nice & generous while I waited. More

by KMCDOWELL2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 20, 2019 -

Coastal Kia responded

Thank you so much! Our team is grateful for your wonderful five star review and awesome testimonial. Your kind words have been shared with our sales and service staff. We love the comment, "I have truly enjoyed working with this great staff!" Thank you for being an important part of our Coastal Kia Family. We look forward to seeing you again soon.

December 20, 2019

Upset over the estimate of repairs Bob was friendly and helpful! Being a senior citizen I’m on a limited budget and was surprised at the cost of what I need done! More

by MSYSOL9550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob and Howard in serv
Dec 20, 2019 -

Coastal Kia responded

Thank you for the awesome feedback. It was thoughtful of you to mention Bob and Howard in our service department. We look forward to seeing you again soon. Thank you for choosing Coastal Kia!

...
431
...