Coastal Kia

Great I got my oil changed and got great service. It was also good to get a call when it was ready for pick up. Great job I got my oil changed and got great service. It was also good to get a call when it was ready for pick up. Great job More

Service and repair Had an appointee and car was taken back on time. I was informed of cost up front and work was done promptly along with a free car wash. Waiting room w Had an appointee and car was taken back on time. I was informed of cost up front and work was done promptly along with a free car wash. Waiting room was clean and they had complimentary snacks More

recall service My service was A-1.. Howard met me before I could get out of car.. He was very efficient in the entire process of explaining the recall, how long it w My service was A-1.. Howard met me before I could get out of car.. He was very efficient in the entire process of explaining the recall, how long it would take and letting know there was snacks and coffee waiting in the lounge area.. The car ready exactly on time promised. Companies are lucky to have employees such as Howard.. More

Top notch service I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has alwa I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has always gone above and beyond to help me. More

Very attentive service managers The appt setting, follow-up emails and text, greeting at the car and professionalism of the staff of impressive. Parts ordered quickly and on time. The appt setting, follow-up emails and text, greeting at the car and professionalism of the staff of impressive. Parts ordered quickly and on time. Car is always clean and washed after every appt. Bob is my service manager point person and does a great job. Sales staff also pro-active with suggestive selling as car ages. More

Door lock not locking from button on door; only from remote. As always, service at Coastal Kia is friendly, prompt, attentive, and efficient. I arrived an hour early because I had other business in Wilmington. I As always, service at Coastal Kia is friendly, prompt, attentive, and efficient. I arrived an hour early because I had other business in Wilmington. I did not expect to be seen early, but just needed a place to relax away from the crowded stores. To my surprise, my car was checked out early, diagnosed very quickly, and I was on my way home. I look forward to having the repair completed when the part arrives because it's such a pleasure to be there! More

Great Experience At Coastal Kia We had a wonderful experience at Coastal Kia! Our salesperson Dang was fantastic and quite the gentleman. At no time did he exert any pressure on us We had a wonderful experience at Coastal Kia! Our salesperson Dang was fantastic and quite the gentleman. At no time did he exert any pressure on us to make a deal. We then moved on to Haywood who was the finance officer. Great guy that knew his job. And then we met Pat the owner. What a genuinely nice person! The man you see on the TV commercials is the same person you meet! More

Quick and easy They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle More

Great as usual As always I was served promptly and efficiently. All services were explained to me in detail and my options were given to me for service my vehicle wa As always I was served promptly and efficiently. All services were explained to me in detail and my options were given to me for service my vehicle was washed and I was walked back to my vehicle and the door was open for me when I left. Always great service Sam is especially Kind and always remembers my name More

If I could give 6 stars I would! I normally dread having car related things done as it can be lengthy wait, poor waiting area, and bad coffee, but coastal Kia is the exact opposite! T I normally dread having car related things done as it can be lengthy wait, poor waiting area, and bad coffee, but coastal Kia is the exact opposite! The waiting area is so cozy, filled with water and coffee and snacks for free as well as a nicely stocked vending machine, free WiFi and TV's going. I never wait the full estimated time, it's always much faster and includes a free car wash. I love going to coastal Kia, it feels like I'm home More