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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

December 01, 2019

Great service They really take care of your at Coastal Kia. You should have the time though because you usually will wait longer than expected. They will tell you t More

by ELAINEBRILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2019 -

Coastal Kia responded

Thank you for the gracious comments and awesome review. Don’t want to wait next time and live local? We offer a Service Concierge to Wilmington community locals. Our Concierge will pick up your vehicle by appointment and deliver it back to you after your service has been completed. We strive to deliver a “truly exceptional experience” to every client during every visit. Thank you for choosing Coastal Kia!

November 30, 2019

Kelvin This is my second purchase at Coastal Kia. Kelvin is an excellent salesman. He made our purchase experience effortless. Kelvin is knowledgeable and More

by cws1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Nov 30, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Kelvin by name. We love that he made your purchase experience “effortless”. We sincerely appreciate your loyalty and gracious comments. Thank you for choosing Coastal Kia!

November 30, 2019

Awesome Dealership Kia is a great place to buy a car and to have all your work done on it. The service is out of this world. They all take pride in their customers. More

by svislandgirl1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Coastal Kia responded

Thank you for the five star review! We truly do take pride in our customers and their needs. Thank you for noticing. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia home of the "truly exceptional experience"! We look forward to seeing you again soon.

November 30, 2019

Blue Ribbon Customer Service I picked out my car on line, was preapproved for the loan, had a good idea of what the monthly payment would be...all before speaking to anyone. My i More

by ellen179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dogukan Imir
Dec 01, 2019 -

Coastal Kia responded

Fantastic! Congratulations on the purchase of your new 2020 Kia Rio. Our entire team truly appreciates the gracious comments and amazing testimonial. We are thrilled Douglas, Pat and our entire team exceeded your expectations. Welcome to the Coastal Kia Family!

November 30, 2019

Fast, Friendly, and Efficient Kevin, Haywood, and Michael as a team were professional, efficient, and helpful. They went above and beyond to ensure we had a easy, quick, and hassle More

by SARAHKWELSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Haywood, michael
Dec 02, 2019 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Coastal Kia. It was extremely thoughtful of you to mention Kevin, Haywood and Michael by name. We love the comment, "Keving went the extra mile... He made the whole process effortless for us". Your gracious comments have been shared with our entire staff. Don't forget we offer: :*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family!

November 30, 2019

Efficient Although nothing was found at this time for the heat issue, I'll keep an eye on it. But I was able to get cross bar racks at the same visit, without p More

by KLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard? I think that's his name.
Nov 30, 2019 -

Coastal Kia responded

Thank you for the wonderful feedback and awesome review. Please keep us posted on your vehicle. You will love your new cross bar racks. We are thrilled to hear the installation went quick. Please call us if you need anything. We are here to help!

November 30, 2019

Overall good experience Friendly staff, good experience. Good deal on a nice vehicle. Vehicle was clean and very nice. Staff worked with me and the bank so that I could get t More

by AMANDAJWOODRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve and Mike
Nov 30, 2019 -

Coastal Kia responded

Great! Thank you for the review and awesome feedback. Congratulations on your recent purchase. We are thrilled to hear our staff was able to help meet your needs and your budget. Welcome to the Coastal Kia Family!

November 29, 2019

Thorough & considerate Jason treated us well. He was knowledgeable about the cars we considered. He made friends with us. He also is a good salesman. He & his team were thor More

by TEDAPPLEGATE6
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason & the man who finished the loan.
Nov 29, 2019 -

Coastal Kia responded

Fantastic! Thank you for the awesome review and kudos for Jason and our team. We are thrilled to hear Jason exceeded your expectation. Congratulations on your recent purchase! You will love your 2020 Kia Forte. Jason is a great asset to our team and we are lucky to have him. Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family! We look forward to seeing you again soon.

November 29, 2019

No pressure excellent customer service best buying experienc We could not be happier with our 2020 kia soul GT from Coastal Kia! Our salesman Scott Tucker never pressured us through the whole process. He answer More

by laurieferrara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star review. It was thoughtful of you to mention Scott Tucker by name. Your gracious comments have been shared with our entire team. Enjoy your new 2020 Kia Soul! We sincerely appreciate your feedback and kudos for our staff.

November 29, 2019

Great Service Came in for a mileage check for fuel reimbursement and was met at the door, i received immediate service, and the checkout was quick and very professi More

by DMILLER2050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Nov 30, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you! We are thrilled to hear our service team exceeded your expectations. We appreciate the feedback and awesome comments. Please call us if you need anything. We are here to help. Thanks again!

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