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Coastal Kia

Wilmington, NC

4.8
5,518 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,518 reviews

November 26, 2019

service The people at the service center are very nice and helpful with all of your service needs. They answer all of your questions and follow up with emails More

by BCSORCIERPIOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Coastal Kia responded

Great! Thank you for the wonderful service review and awesome feedback. We sincerely appreciate it. We love you found our process user friendly and efficient. Thank you for choosing Coastal Kia!

November 26, 2019

Awesome Job!! Steve and Michael made this very simple. Time was great. We were in and out within no time. Very friendly and easy to work with and understand. They a More

by SHARON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Michael
Nov 26, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was thoughtful of you to mention Steve and Michael in our sales department. We love you found our team to be "friendly and easy to work with and understand". Welcome to the Coastal Kia Family! We hope to see you again soon!

November 25, 2019

Excellent Was met by service rep before I even got out of my car. Was immediately processed and told how long it would be. While waiting in the comfortable lo More

by DOUBLETE711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Nov 25, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We are thrilled you were able to enjoy our Customer Lounge Experience. It was extremely thoughtful of you to mention John and Sam by name. We are pleased to hear they exceeded your expectations and things went smooth during your recent service visit. We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia!

November 25, 2019

Great service Service and attitudes are always great. Never have to wait longer than I'm quoted. Sam Weisman took care of me from start to finish. Great job More

by HARRYCOLDFINGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Nov 25, 2019 -

Coastal Kia responded

Thank you! Sam and our entire service team want to thank you for the wonderful five star review. It was thoughtful of you to mention Sam by name. We appreciate the gracious comments and kudos. Please remember we offer a Service Concierge that can pick up your vehicle and deliver it back to you as a convenience. Let us know if this is something that may help during your next service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

November 25, 2019

Great customer service as always Bob was awesome as always amazing customer service. Will not take my vehicle anywhere else for service I feel like they have gave me good advice. More

by MIKAMORG5991@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob service
Nov 25, 2019 -

Coastal Kia responded

Great! Thank you so much for the five star review and gracious comments. We love your loyalty to Bob in our service department and to Coastal Kia as well. We agree... he is awesome. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

November 24, 2019

Awesome Hate buying a new car, but this was the best experience ive had. They really have a system going on kinda like a chic filet system of selling cars. By More

by hoggin4u1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 25, 2019 -

Coastal Kia responded

Thank you for the gracious comments and five star review! We realize that purchasing a vehicle is not everyone's favorite thing to do. We strive to make it fun and stress free. Congratulations on your recent purchase from Coastal Kia! Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family!

November 24, 2019

Was a very good experience best car buying experience I’ve e Everyone is very helpful and they all worked hard to get me in the vehicle of my choice. I am very satisfied with my new vehicle just wish the price c More

by CMBOWMAN1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Nov 25, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! We sincerely appreciate the awesome review and gracious comments. Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

November 24, 2019

Awesome people The staff was awesome told them what I could afford and they gone it great people to work with sales and the financing department also met pat kobola More

by RUTHATHOMPSON9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Nov 25, 2019 -

Coastal Kia responded

Thank you for the wonderful review and kudos for our staff. We are thrilled you were able to meet Pat Koballa. He has created a culture for us to treat our clients the way we wish to be treated. We strive to deliver a "truly exceptional experience" to every client during every visit. Congratulations on your recent purchase! Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family!

November 24, 2019

25,000 mile service was good Staff were pleasant and very helpful. Service was completed in a timely manner. Waiting area crowded but comfortable. Only complaint, late afternoo More

by TERRYFINCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Nov 25, 2019 -

Coastal Kia responded

Thank you for the great service review and wonderful feedback. We are thrilled to hear you were comfortable during your wait. Don't forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you after service. We could schedule this for next time if you choose not to wait. We aim to please. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

November 24, 2019

Coastal Kia IS there to help I initially had a bad experience at coastal kia. After voicing this- I received phone calls from Peggy and Uber inviting me back to discuss options ab More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber
Nov 25, 2019 -

Coastal Kia responded

Thank you Heather for coming back in! We sincerely appreciate this awesome review and testimonial. It was thoughtful of you to mention Uber, Mike and Peggy by name. We love the comment, " he took a lot of time and effort to listen, problem solve and find multiple solutions. We are here to help. Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We look forward to seeing you again soon. Thanks again.

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