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Coastal Kia

Wilmington, NC

4.8
5,512 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,512 reviews

November 10, 2019

Great experience! Kelvin was amazing. Kelvin was patient with us as we waited for reimbursement from a wreck; he answered all of our calls and found me my dream car!!! More

by jennkenn1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin
Nov 11, 2019 -

Coastal Kia responded

Congratulations on the purchase of your dream car from Coastal Kia! It was thoughtful of you to mention Kelvin by name. Welcome to the Coastal Kia Family! Don't forget we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Welcome to the home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

November 09, 2019

oil change, tires rotation, tires balanced I was more than pleased with Coastal Kia service. Plus the waiting area was very clean an comfortable. The service was completed in the time I was to More

by JIMMIEMCCORKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 11, 2019 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We are thrilled you were able to enjoy our customer lounge experience. Don't forget that during your next service appointment our Service Concierge can pick up your vehicle and drop it back off after service. We want to make your service visit as convenient as possible. Thank you for being such an important part of our Coastal Kia Family - home of the "truly exceptional experience".

November 09, 2019

Awesome. I needed an oil change and they found that I had a headlight out and two licesnce plate lights out. I am sure this saved me from a police stop. More

by billandreas8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Nov 11, 2019 -

Coastal Kia responded

Wonderful! We are thrilled we were able to address those safety concerns for you in our service department. Thank you for the five star service review and gracious comments. Please call us if you need anything. We are here to help. Thanks again.

November 09, 2019

First Service Sincere polite greeting, informative and very helpful. Since this was my first visit, I do not have any comparison. However, my first impression is More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Coastal Kia responded

We love it! Thank you for the five star service review and for the "First Class" comment. We strive to treat our guests the way we want to be treated. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Welcome to the Coastal Kia Family! Please call us if you need anything. Thanks again!

November 09, 2019

Excellent experience as usual Prompt and friendly greeting the second I walked into the door by Sam Weisman the service consultant.. He checked me in and wrote up my sevice needs More

by RICHLEO0317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman- Service Consultant
Nov 11, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and for mentioning Sam Weisman by name. We are thrilled our service team exceeded your expectations and made your wait comfortable. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Thank you for choosing Coastal Kia!

November 09, 2019

Awesome the salesman was very patient with me. We couldn’t agree about a price. But he was very pleasant to work with and very professional More

by EARLGROVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Nov 11, 2019 -

Coastal Kia responded

Thank you for the wonderful review and great feedback. We are thrilled you had a great experience and hope to see you again soon. Please call us to revisit the numbers at your convenience. We are here to help. Thanks again.

November 08, 2019

San was great to deal with. Your rep was easy to deal with and helped me in any way he could. I will ask for his assistance the next time I need maintenance service. More

by GAILSTRICK813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel
Nov 08, 2019 -

Coastal Kia responded

Fantastic! Thank you for tagging Sam Weisman in our service department. He is wonderful, his clients love him and we are lucky to have him. Thank you for choosing Coastal Kia for your service needs. We sincerely appreciate your business. Please call us if you need anything. We are here to help.

November 08, 2019

Professional Everyone at Coastal Kia is very professional and knowledgeable. They make the new car buying experience seamless, and in fact, enjoyable. That is wh More

by PBRIANWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer, Mike ( ofc, mgr.)
Nov 08, 2019 -

Coastal Kia responded

Thank you for your loyalty! We sincerely appreciate the five star review and heartfelt comments. Don't forget we offer: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We are home of the "truly exceptional experience". Thank you for being an important part of our Coastal Kia Family!

November 08, 2019

Quality work and expert advice on what my Kia needs I take my Kia cars to Coastal Kia because they do exactly what ask them to do and rely on their knowledgeable opinion of what else my car may need at More

by WPWHITE1150
Recommend Dealer
Yes
Employees Worked With
Sam Weismann
Nov 08, 2019 -

Coastal Kia responded

Wonderful! We sincerely appreciate the kudos for our service department team. It means the world to us that you trust our technicians with your vehicle. This speaks volumes in that you are a former automotive technician yourself. We love the comment, "I have complete confidence in their recommendations". Fantastic! Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help.

November 07, 2019

Excellent Service Bob and the whole crew are doing an excellent job in the Service Department. I'm always appreciative of the feedback they give me, and the hospitality More

by RONJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin and another younger guy
Nov 08, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Bob and our service department team. We sincerely appreciate you recognizing our mechanics as "honest in their work and they also do an excellent job". We sincerely appreciate your business. Please call us if you need anything. We are here to help! Thanks again.

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