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Coastal Kia

Wilmington, NC

4.8
5,514 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,514 reviews

November 08, 2019

Professional Everyone at Coastal Kia is very professional and knowledgeable. They make the new car buying experience seamless, and in fact, enjoyable. That is wh More

by PBRIANWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer, Mike ( ofc, mgr.)
Nov 08, 2019 -

Coastal Kia responded

Thank you for your loyalty! We sincerely appreciate the five star review and heartfelt comments. Don't forget we offer: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We are home of the "truly exceptional experience". Thank you for being an important part of our Coastal Kia Family!

November 07, 2019

Excellent Service Bob and the whole crew are doing an excellent job in the Service Department. I'm always appreciative of the feedback they give me, and the hospitality More

by RONJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin and another younger guy
Nov 08, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Bob and our service department team. We sincerely appreciate you recognizing our mechanics as "honest in their work and they also do an excellent job". We sincerely appreciate your business. Please call us if you need anything. We are here to help! Thanks again.

November 07, 2019

Service visit at Coastal Kia The staff always takes good care of my car and are pleasant to deal with. The dealership offers free snacks and drinks in their waiting room. More

by T_BELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weizmann and Howard Ramsey (Service Advisors)
Nov 08, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you were able to take advantage of our Customer Lounge Experience. We can pick up your vehicle and deliver it back to you next time if that works with your schedule. We are here if you need anything. Thank you for choosing Coastal Kia.

November 07, 2019

Sam always takes care of us Just a routine oil change Sam was curious as always. Made sure we were well taken care of. Service was efficient and quick. Love working with Sam More

by chapelofgroove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 08, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star review and kudos for Sam and our service team. We want to exceed your expectations during every visit. Thank you for choosing Coastal Kia. Please don't forget our Service Concierge will pick up your vehicle and deliver it back to you after service. We are home of the "truly exceptional experience". Thanks again!

November 07, 2019

Telluride purchase The entire staff was wonderful. Buying a car from Coastal Kia was a breeze. From start to finish every single employee was excellent. Thank you. More

by BAWNCGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber
Nov 08, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Telluride! How wonderful! We sincerely appreciate the five star review and kudos for our team. We strive to treat our clients the way we want to be treated. Don't forget we offer: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Welcome to the home of the "truly exceptional experience". Please call us if you need anything. We are here to help. Welcome to the Coastal Kia Family!

November 07, 2019

Great experience I went in with a monthly payment in mind. Basically told the salesman, Jason Stone, that I wasn't going to go any higher than that, I wasn't in a rus More

by SABRINA.L.CRAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Nov 08, 2019 -

Coastal Kia responded

Thank you! Congratulations on your recent purchase from Coastal Kia! It was thoughtful of you to mention your Product Specialist Jason Stone by name. We look forward to seeing you again soon. Don't forget we have a Service Concierge that will pick up your vehicle and deliver it back to you after we have completed the service and performed the courtesy wash. Your first service is free at 5000 miles too. We strive to exceed your expectations during every visit. Welcome to the Coastal Kia Family!

November 07, 2019

Warranty work on KIA Sorento I've been to quite a few dealerships over the 60 years I've owned various vehicles, and Coastal KIA is an absolute bright light. The service consultan More

by IIIMPRIMIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Nov 08, 2019 -

Coastal Kia responded

Simply amazing! Thank you so much for this wonderful testimonial and kudos for Howard Ramsey. Howard is the best and we are lucky to have him.. It was extremely thoughtful of you to recognize his efforts and we are thrilled Howard was able to exceed your expectations. We hate that you had concerns just before your scheduled flight. It is wonderful to hear we were able to help. Please call us if you need anything. We are here to serve. Thanks again!

November 06, 2019

Incredible Service by professional staff! Not my first rodeo with these guys and I must say, I bought my 2015 Kia new and now just clocked 120000 miles. I’ve watched the business grow and with More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam (my main go to!) Bob and Howard, it’s all good!
Nov 07, 2019 -

Coastal Kia responded

Absolutely wonderful! Thank you for the five star service review. It was so thoughtful of you to mention so many of our team members by name. We love your loyalty and testimonial and truly appreciate both. It is amazing to hear our team exceeds your expectations during every visit. Congratulations on turning 120,000 miles on your 2015 Kia. We are here if you need anything. We pride ourselves on being home of the "truly exceptional experience". Thank you for being such an important part of our Coastal Kia Family!

November 06, 2019

Friendly and efficient and fast. Fast,efficient and friendly service. Has a very nice customer service lounge. They offer free coffee and other drinks and snacks while you wait. More

by JOSEPHFIZER54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We sincerely appreciate it. Our service team is thrilled to hear you were able to enjoy our Customer Lounge Experience. We love the comment, " fast, efficient and friendly service". Don't forget if your schedule next time will not allow you to wait with your vehicle, we have a Service Concierge that will pick up your vehicle and drop it back off after your service is complete and we have washed your vehicle free of charge. We pride ourselves on being home of the "truly exceptional experience". Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 05, 2019

Definitely the best Coastal Kia's Service Department has the best customer service, the best waiting area, the best people, and it is so easy to see that they truly want More

by whitneyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 06, 2019 -

Coastal Kia responded

Wow! Thank you so much for this amazing testimonial. We sincerely appreciate the gracious comments and five star service review. We love that we have earned your trust and you are a "lifelong customer". We pride ourselves on our reviews, A+ BBB rating and customer service rewards including "Best Automotive Dealer". Please call us if you need anything. We are here to help. Thanks again for being such an important part of our Coastal Kia Family!

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