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Coastal Kia
Wilmington, NC
5,518 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,518 reviews
October 29, 2019
Great Job Dropped my car off the night before and it was in the shop that day. I was called about a problem/part that was not in stock. Received part the next d Dropped my car off the night before and it was in the shop that day. I was called about a problem/part that was not in stock. Received part the next day so they worked hard so that I was only without my car for only 1 day. More
by jimmclaughlin62
Verified Customer
October 29, 2019
Awesome service Awesome service, as I pulled up I was greeted with friendly staff. Answered all my questions and offered us a ride to anyplace I needed to go. Tol Awesome service, as I pulled up I was greeted with friendly staff. Answered all my questions and offered us a ride to anyplace I needed to go. Tol us where to wait with free snacks and coffee. Great dealership to do business with. Thank you KIA More
by svislandgirl1970
Employees Worked With
Not sure of his name
October 29, 2019
Great service It was a great experience. They worked hard to help and cater to your needs and wants. Great customer service. Would recommend them to others. It was a great experience. They worked hard to help and cater to your needs and wants. Great customer service. Would recommend them to others. More
by LORIEBETH2016
Employees Worked With
Tyler, Michael
October 29, 2019
Great dealership Coastal Kia is a great dealership. The sales department was pleasant to work with. Mr. Kramer is a great salesman to work with. I will Buy another ca Coastal Kia is a great dealership. The sales department was pleasant to work with. Mr. Kramer is a great salesman to work with. I will Buy another car from him. More
by geo2008
Employees Worked With
Mr kramer
October 29, 2019
Fabulous!!!!! Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! Was in and out with exce Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! More
by JAHNOIBELL
Employees Worked With
October 29, 2019
New car purchase All in all a good experience. Constructive criticism regarding one area. The gentleman sitting at the table in the lobby (greeter I guess) needs to "t All in all a good experience. Constructive criticism regarding one area. The gentleman sitting at the table in the lobby (greeter I guess) needs to "tone his reception" down a little. The door was not even shut all the way and he was all over us. Very annoying. More
by FRANKCARIOTA
Employees Worked With
Über
October 29, 2019
On time, efficent...commuicated work done with explanation! Because I am a customer service advocate and appreciate sales/service taking time to explain service done. I have not been disappointed in my initial Because I am a customer service advocate and appreciate sales/service taking time to explain service done. I have not been disappointed in my initial dealing with Coastal Kia when I leased the car in October of 2018, and have been in for service during 2019. More
by JANETCADESCOVE
Employees Worked With
Bob Tomlin, Advisor and Christian, Inspector Mechanic
October 29, 2019
As requested and on time. Very easy to work with. Thanks My 2017 Cadenza was in need of some factory warranty work. We were just about to leave on a vacation and parts were not available. Howard made arrange My 2017 Cadenza was in need of some factory warranty work. We were just about to leave on a vacation and parts were not available. Howard made arrangements with parts dept. and informed me when he was ready. I returned from vacation and contacted him to set up the repair. Attention to detail was outstanding. Great job. Thank you for your attention. More
by MDODDNC
Employees Worked With
Service writers are specific and time oriented. Howard was exceptional.
October 28, 2019
I've bought three cars in my life and been to many dealerships and I say without hesitation that I've never had such an nice and easy experience than at Coastal Kia! Kelvin Swinson was the nicest sale dealerships and I say without hesitation that I've never had such an nice and easy experience than at Coastal Kia! Kelvin Swinson was the nicest salesman I've ever met. Not once did I feel pressured. He got me a great deal on the car I wanted, a beautiful red Rio, one of the finest automobiles made today! I love it! It's a pure joy to drive and a gorgeous looking car to boot! I will definitely be having my Rio serviced at Voastal and way down the road when it comes time to get a new vehicle I will be right back to see Kelvin cause no other car manufacturer comes close to Kia/Hyundai in terms of reliability of their cars and SUVs and their fantastic warranty. More
by JohnFulcher
October 27, 2019
Excellent!! This is my second vehicle that I have purchased from coastal Kia and I highly recommend them. Great sales team professionally staffed service and deta This is my second vehicle that I have purchased from coastal Kia and I highly recommend them. Great sales team professionally staffed service and detail department. More
by SJOEBLACKMON
Employees Worked With
Kevin West
