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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

October 29, 2019

As requested and on time. Very easy to work with. Thanks My 2017 Cadenza was in need of some factory warranty work. We were just about to leave on a vacation and parts were not available. Howard made arrange More

by MDODDNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writers are specific and time oriented. Howard was exceptional.
Oct 29, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Howard Ramsey in our service department. Your thoughtful comments have been shared with Howard and our entire team. We love the comment, "attention to detail was outstanding". We pride ourselves on being the home of the "truly exceptional experience" as well as our review ratings and A+ BBB Accredited Business rating. We appreciate you being a part of our Coastal Kia Family. Please remember we offer: :*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We are here to help. Thanks again and please call us if you need anything.

October 28, 2019

I've bought three cars in my life and been to many dealerships and I say without hesitation that I've never had such an nice and easy experience than at Coastal Kia! Kelvin Swinson was the nicest sale More

by JohnFulcher
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson. , Bernie Brust
Oct 29, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star review and amazing testimonial. We love every comment you were thoughtful enough to share. Congratulations on the purchase of your new Kia Rio. You will love it and it sounds like you already do. We pride ourselves on delivering a "truly exceptional experience" to every client during every visit. We strive to treat our clients the way we wish to be treated. We look forward to seeing you during your first service visit. Please remember we offer :*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles etc. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

October 27, 2019

excellent service Staring with your sales department the best salesman Kelvin. The service department is much better than it was in the past (different dealership nam More

by NCTAMMY1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOB in service, Bob with courtesy ride ,Kelvin
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star review and for mentioning Kelvin and Bob by name. We sincerely appreciate you going online and sharing your thoughts. We pride ourselves on delivering a "truly exceptional experience" to every client at every visit. Don' t forget that the next time you need service, we offer a Service Concierge that will pick up your vehicle and deliver it back to you after service completion. Please call us if you need anything. We are here to help. Thanks again from your Coastal Kia Family!

October 27, 2019

Excellent!! This is my second vehicle that I have purchased from coastal Kia and I highly recommend them. Great sales team professionally staffed service and deta More

by SJOEBLACKMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West
Oct 28, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and loyalty to Coastal Kia. We sincerely appreciate the high recommendations too. We love the comment, " great sales team professionally staffed service and detail department". Thank you for being an important part of our Coastal Kia Family! Please call us if you need anything, we are here to help.

October 27, 2019

Easy to work with Over all good experience with sales crew. Easy to work with and no rush. They helped us get into an SUV with the right payments. More

by ROB.MARIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake baker, dogukan izmir, bob tomlin
Oct 28, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Welcome to the family. Please remember we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help. We look forward to seeing you again soon. Thanks again!

October 26, 2019

Short wait..reasonable price Very good service department. Sam has been there awhile and is customer oriented. The visit was a walk-in, however, I was kept informed of progress, w More

by LIVYHITCHCOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star service review and for mentioning Sam by name. He truly is "customer oriented" and an asset to our team. We pride ourselves on delivering a "truly exceptional experience". Thank you for recognizing our efforts. Please call us if you need anything. We are here to help!

October 26, 2019

Check red air bag light Work completed in timely manner. Very professional, friendly and accommodating staff. Staff very good about explaining results of their assessment a More

by WILBURNAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear our team exceeded your expectations and were able to get you back on the road quickly. We are here to serve. Please remember we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help. Thanks again.

October 26, 2019

Awesome place awesome people awesomeness ride awesome deal This place was awesome. Everybody worked hard to get me the deal I wanted. No pressure. Everyone was nice and professional. I highly recommend Coastal More

by RHIGDON75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West
Oct 28, 2019 -

Coastal Kia responded

Thank you for the high recommendations and five star review. Congratulations on your recent purchase from Coastal Kia. Please remember we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. Welcome to the Coastal Kia Family!

October 26, 2019

Be cautious when visiting. Recomended with serious reservat Telluride is a great vehicle and staff very easy to work with. However I feel like I was greatly overcharged for Dealer installed options. $4000 dol More

by JMIZE248
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
Oct 29, 2019 -

Coastal Kia responded

Thank you for you feedback. Congratulations on the purchase of your new Kia Telluride! We know it was love at first sight. Please call us if you have any questions regarding your recent purchase. We are here to help. Welcome to the Coastal Kia Family! Don't forget we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We strive to deliver a "truly exceptional experience" to every client during every visit. We look forward to seeing you during your first complimentary service visit. Thanks again!

October 26, 2019

Kia Optima service Sam met me at the car and greeted me with professional kindness. I felt important and welcome simultaneously. I am never disappointed with Kia Servi More

by MICHAELDAMRON74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

You are important and we are thrilled our service department continues to make you feel that way. Thank you for the five star review and kudos for Sam. He is truly amazing and we are lucky to have him. We are thrilled we never "disappoint". It was extremely thoughtful of you to go online and share your thoughts. Thank you for being such an important part of our Coastal Kia Family!

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