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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

October 26, 2019

Awesome dealership I came in with only hope and walked out with a car. Beau Lyons recommendation was super!! I was very well served. Thank you! I will definitely recomme More

by LANITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Michael
Oct 28, 2019 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Coastal Kia! Very exciting. We love it when members of our Coastal Kia Family recommend new clients to us who end up joining the family as well. Thank you for the five star review and gracious comments. Don't forget we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help.

October 26, 2019

Great Service Bob at Coastal Kia was awesome. Explained all the details of the service that my car needed and recommended other services for the future. Overall awe More

by SUSIEDEANBURKET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star service review! We could not agree more that "Bob is awesome". It was thoughtful of you to recognize his professionalism. We look forward to seeing you during your next visit. Please remember we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help.

October 26, 2019

replace fluids Everyone in service and transport were extremely friendly. They told me what they were going to do and then told me an appox. time. The van driver to More

by VICKYMCLEANYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : sam howard and bob
Oct 28, 2019 -

Coastal Kia responded

Fantastic! Our entire service team wants to thank you for the five star service review. We are thrilled you were able to take advantage of our Courtesy Shuttle Program. Our clients find it to be extremely convenient. We appreciate you choosing our Coastal Kia to take care of your service needs. We are here to help. Thanks again!

October 25, 2019

Great. Salesman is a real nice guy. He kept me well informe. I think.Coastal Kia is a great place. My salesman was a great guy. Kept me well informed through the entire process. Not pushy but very professional. More

by geo2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Kramer.
Oct 26, 2019 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Coastal Kia! We sincerely appreciate the five star review and thoughtful comments. It was thoughtful of you to tag your salesman Steve Kramer in this review. We are the home of the “truly exceptional experience”. Welcome to the Coastal Kia Family. We look forward to seeing you during your first free service due at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

October 25, 2019

Buying car Great Hihihi don’t not know help lol 😂👍🙏🎂I do not like to write things I was satisfied with my visit there You have good people working for you More

by TRIXIEDNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keivin in sales Michael in Finance did great
Oct 28, 2019 -

Coastal Kia responded

Thank you for going online and sharing your thoughts. We are thrilled you had a great visit. Please call us if you need anything. We are here to help. Thank you for being a part of our Coastal Kia Family!

October 25, 2019

Satisfaction! This is my fifth Kia Sorento, so what does that tell you. Sam has helped me with the last three or four since Brooke left (who was also excellent to d More

by SHERKITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Wiesman
Oct 25, 2019 -

Coastal Kia responded

Fifth Kia Sorento.... wow!! Thank you so much for the awesome review and gracious comments. We do truly have the best team and Pat Koballa is grateful for it everyday. It was extremely thoughtful of you to recognize our customer service efforts. We are home of the "truly exceptional experience". We love that you mentioned Sam by name. Your review has been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. Thanks again.

October 25, 2019

Ask for Jason! Jason Stone wasvery friendly and got me in my new car with a trade in rather quickly. I would very much consider going again during their specials for More

by nelson.spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 25, 2019 -

Coastal Kia responded

Fantastic! We love the report card you gave us. Thank you for the five star review and gracious comments. Congratulations on your recent purchase. It was thoughtful of you to mention Jason Stone by name. We look forward to seeing you during your next visit. Thank you for choosing Coastal Kia. Welcome to the family. Please remember we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help.

October 25, 2019

Truthful and professional My wife and I have been dealing with Coastal Kia for approximately seven years. We have never had an incident of dissatisfaction at any time. Their st More

by David & Marietta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Oct 25, 2019 -

Coastal Kia responded

Thank you so much for the gracious comments and amazing testimonial. It was wonderful of you to share your story and mention Steve Kramer by name. We love the comment, "the atmosphere at Coastal Kia is humbling, professional and has an air of a family type setting". Thank you for buying and servicing with a SMALL LOCAL BUSINESS. We sincerely appreciate your business. Please call us if you need anything. We are here to help.

October 25, 2019

Dead battery Sam was professional and caring as always. Calling to check on the service afterwards!! He told me exactly what to do when I called to ask what to do. More

by CINDYDUCHARME16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam W.
Oct 25, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? We get dozens of comments from his clients each month. They all love him and we do too. It was thoughtful of you to mention Sam by name. Thank you for the five star service review. We are thrilled we were able to exceed your expectations. Don't forget about our Concierge Service which will pick up and deliver your vehicle to you after your service is complete. Thank you for choosing Coastal Kia!

October 24, 2019

Prompt, dedicated service. Very professional. I was pleased , respected and not pushed into anything. I was given an explanation of what was to be done and afterwards was given materials for my r More

by LAINETURNER236 Laine Turner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 24, 2019 -

Coastal Kia responded

Wonderful! It was thoughtful of you to go online and share your experience. We sincerely appreciate the five star review. Your gracious comments and testimonial are truly appreciated as well. Please let us know if you need us for anything. We are just a phone call away and can come pick up your vehicle next time if needed. Thanks again!

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