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Coastal Kia

Wilmington, NC

4.8
5,524 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,524 reviews

October 22, 2019

Good service , good people. KIA efficiently serviced my vehicle and returned it freshly washed. The dealer grounds and adjacent properties are completely packed wi More

by John P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 22, 2019 -

Coastal Kia responded

Thank you John for the wonderful review and great feedback. We could not agree more in reference to our lack of space. We are currently working with Kia to expand. This expansion will include the property next door. Our current facility will still be a part of our equation as well. We are very excited about these expansion plans as we continue to grow. We have just simply run out of room. We pride ourselves on our existing facility. Coastal Kia is the home of the "truly exceptional experience". The Coastal Kia Experience includes but is not limited too: *VIP Customer Lounge Experience *Free snacks and WiFi *Courtesy Shuttle *Service Concierge drop off and pick p service *Free 1st service at 5000 miles and *Complimentary Car Wash after every service. We encourage feedback from our Coastal Kia Family as we work thru the expansion details. Please reach out to our Operations Manager Peggy Roberts at 910-798-4706 with any thoughts you may have. Thank you for being such an important part of our Coastal Kia Family.

October 22, 2019

Tail gate Brought in my van witt a tail gate issue. Fixed propmpty and with no issues. Appreciate the Good communication and friendly service. Thanks you Sam More

by DSB1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam is always helpful! Thanks Sam!
Oct 22, 2019 -

Coastal Kia responded

You are most welcome! Thank you for the five star service review and kudos for Sam in our service department.. We are thrilled to hear he kept you informed during your recent service visit. We strive to treat our clients the way we wish to be treated. There are dozens of local service centers in our community to choose from. Thank you for choosing Coastal Kia! Our goal is to deliver a "truly exceptional experience" to every client during every visit. Please call us if you need anything. Don't forget to take advantage of our Courtesy Concierge Service Program during your next service visit which includes free vehicle pick up and drop off. Thanks again!

October 21, 2019

Great Experience We had a great experience at Costal Kia. We bought a used 2017 Hyundia Sonata Sport. We did not expect to purchase a car the day we visited Costal Kia More

by JTUTTLE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin
Oct 21, 2019 -

Coastal Kia responded

Wonderful! Congratulations on the purchase of your 2017 Hyundai Sonata Sport from Kelvin. It was extremely thoughtful of you to mention Kelvin and Michael by name. Thank you for sharing your story online. We are thrilled to hear our team exceeded your expectations and we were able to meet your needs and your budget. Welcome to the Coastal Kia Family! You will love our: *First Free Service at 5000 miles *Concierge Service Pick Up and Drop Off *VIP Courtesy Van Shuttle Service *Customer Lounge Experience *Complimentary snacks * Courtesy Car Wash after each service and more! Please call us if you need anything. Thanks again!

October 20, 2019

Fast, friendly and professional. Coastal Kia has been very helpful and the staff are professional when it came time to purchase my Kia and service it. Also they understand the meaning More

by DHUFFSTETLER4901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McScavage
Oct 21, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to recognize our attention to detail. We do truly strive to respect our client's time which we realize is very precious. We appreciate your business. Please call us if you need anything.

October 19, 2019

Fantastic Attentive sales professionals, listening to what I was looking for and providing expedient service to find a vehicle that would suit my needs. Very th More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Mike M.(warranty and purchase) , Michael ? (credit and #'s guy)
Oct 21, 2019 -

Coastal Kia responded

Congratulations on your recent purchase! Thank you for the five star review. We love the comment, "attentive sales professionals". Don't forget your first service at 5000 miles is free and we offer a concierge drop off and pick up service. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

October 19, 2019

Feels like I get my Jag serviced Okay, okay, it’s no surprise to the team at Kia that ‘Professional, courteous, service with a smile’ is standard but it feels like I’m driving a car o More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Bob and Howard but let’s not forget the courtesy driver, Bob or Billy.
Oct 19, 2019 -

Coastal Kia responded

We love this! You are a “GOLD standard customer” but more importantly you are Coastal Kia Family! Thank you for the five star review and for mentioning our dream team of service consultants by name. Call us if you need anything. Thanks again!

October 18, 2019

Engine replacement Excellent service as usual. Bob was great and kept me informed. He answered all of my questions and even managed to get my molding replaced and brake More

by CMHATCH12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 18, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We appreciate the gracious comments and kudos for Bob Tomlin. We are thrilled to hear your molding replacement and brake service went well. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 18, 2019

As always, Coastal Kia has the best, friendliest, service. The service at this dealership has been wonderful since I first became a customer in 2011. Steve Kramer sold me my last 2 Souls. Awesome guy! And my More

by SCBUM64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service and Steve Kramer in sales
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate your loyalty and gracious comments. It was extremely thoughtful of you to mention Steve Kramer by name. We love that he takes such great care of you and that you are happy. We could not agree more about how wonderful Sam is. Thank you for recognizing his efforts. We are lucky to have Sam and Steve on our Coastal Kia Team. Thanks again.

October 17, 2019

Awesome Experience Staff were awesome and helped me purchase my new car!!! They were also very helpful & kept me informed throughout the process.. I would definitely rec More

by KMCDOWELL2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson, Haywood McDonald
Oct 17, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and kudos for our sales department. Congratulations on your recent purchase! We appreciate the high recommendations and gracious comments. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

October 17, 2019

All a pleasure to go there. Wonderful experience every time a go. Sam at the service desk is always so helpful. All the guys at the service desk are. Will continue to come to co More

by AMCKITRICK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from the service desk
Oct 18, 2019 -

Coastal Kia responded

Isn't Sam in service just the best? Thank you for the five star service review and awesome comments. It was thoughtful of you to mention Sam and our service team members in your review. Coastal Kia appreciates your loyalty. We strive to treat each client the way we wish to be treated.Please call us if you need anything, we are here to help. Thank you!

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