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Coastal Kia

Wilmington, NC

4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,492 reviews

October 08, 2019

Very professional...customer first...minimum wait time Employees were very knowledgeable about the vehicle they promptly diagnosed the problem told me cost of repairs and made repairs with minimum wait tim More

by GLENNBRADSHAW123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, Bob
Oct 09, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review and awesome feedback. We love the comment, "customer satisfaction was a priority". We strive to treat our clients the way we wish to be treated. We are thrilled to hear you were able to take advantage of our Courtesy Shuttle Service. Our entire Coastal Kia Service Team realizes there are dozens of local service centers to choose from. Thank you for trusting our Kia Factory Trained Service Consultants and Technicians with your vehicle. You are an important part of our Coastal Kia Family! Thanks again.

October 08, 2019

Awesome people I had a great experience buying my car the salesman Jason was absolutely wonderful and I would tell anyone to purchase a car from him! More

by barrettleigh15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 09, 2019 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate the gracious comments and kudos for Jason. Congratulations on the purchase of your new car. Welcome to the Coastal Kia Family!

October 08, 2019

Fast and Friendly They were ready for me when I arrived on time for my appt. and took my car right back. They were finished quickly and right around the time they said More

by mnurse366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man working in parts dept.
Oct 09, 2019 -

Coastal Kia responded

Wonderful! Thank you for the great feedback and complimentary review. We are thrilled to hear our service team exceeded your expectations. It is also awesome to hear you were able to take advantage of our Customer Lounge Experience as well as our Courtesy Wash Program. We appreciate your business. Thank you for choosing Coastal Kia !

October 08, 2019

Last minute service felt like I had it scheduled for weeks! I was overdue on my oil change. Kia easily adapted and rolled my 10K and 15K servicing into one without skipping a beat. Fast and thorough. Great expe More

by FRITZ SLEIGHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Coastal Kia responded

Wonderful! We are thrilled you had a "great experience". Thank you for the five star review and awesome feedback. It is wonderful to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

October 06, 2019

Always a good experience Every time I have been there things have gone well and everyone has been super nice and helpful. I enjoy the car washes too no other company does that More

by LEEDS.LAUREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and awesome comments. It was thoughtful of you to go online and share your thoughts. We are thrilled you were able to enjoy our Courtesy Car Wash Program. Thank you for choosing Coastal Kia for all your service needs. Please call us if you need anything. We are here to help. Thanks again.

October 06, 2019

100,000 mile plus Service Excellent!The service department was welcoming and Explained everything that needed to be done. We also got phone calls to explain additional items t More

by ALSNMORRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 07, 2019 -

Coastal Kia responded

Thank you for the awesome review and amazing service department comments. It is wonderful to hear our service team kept you in the loop during your recent visit. We look forward to seeing you during your next service visit. Please call us if you need anything. We are here to help.

October 06, 2019

NOT PUT IN THE BOX!! This was probably the best car buying experience I have had in 50 years. No pressure tactics just plain up front conversations. My sales rep Jake Bake More

by prove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Baker
Oct 07, 2019 -

Coastal Kia responded

Congratulations on your recent purchase. Thank you so much for the five star review and amazing comments. We are thrilled to hear Jake Baker and our team were able to exceed your expectations! We pride ourselves on our A+ BBB rating and 5 star review experience. Our goal is to provide a "truly exceptional experience" for every client at every visit. Welcome to the Coastal Kia Family!

October 04, 2019

Awesome Dealership For Service I have brought my 2013 Kia Optima to Coastal Kia several times now. And each time they treat me like I have been there for years. It doesn't matter More

by SUZY102856
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard and Mike
Oct 07, 2019 -

Coastal Kia responded

You are so welcome! Wonderful! Thank you for the kudos for Sam and for the great review. You are part of our Coastal Kia Family and we appreciate you. We love the comment, "they treat me with respect and I could not be happier". Thank you for that and thank you for choosing Coastal Kia!

October 04, 2019

A+++ DEALERSHIP!!! Highly recommended. Coastal kia is the best dealership I have ever been too. They made the impossible, possible. Jason Stone, Michael Mascavage, and Pat Koballa went over More

by CM4806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Michael Mascavage
Oct 07, 2019 -

Coastal Kia responded

Wow! Thank you so much for the A+'s and amazing five star review. It was thoughtful of you to mention Jason Stone, Michael Mascavage and Pat Koballa by name. We appreciate the kudos for our team. We are thrilled to hear you were able to get the vehicle "you wanted for the price you could afford". Welcome to the Coastal Kia Family. We hope to see you again soon.

October 03, 2019

Kia Service Department I was greeted as soon as I got there. Staff very friendly & professional. Bob took us lunch & shopping area. He is always very friendly. Sam explained More

by SHERRIEFAULK33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Oct 03, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review. It was thoughtful of you to mention Bob and Sam by name. We are thrilled to hear you were able to enjoy our Courtesy Van Experience. Thank you for the kudos for Sam and Bob. They both do a great job and our clients just love their professionalism and friendliness as you mentioned. Please call us if you need anything. We are here to help.

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