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Coastal Kia

Wilmington, NC

4.8
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,907 reviews

January 15, 2020

The car was ready to pick up in the time they said. Car was serviced and all the work was done in a timely manner. Sam W. is a very attentive and nice service employee. I would recommend the Kia servi More

by JIMSKIBUM7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 16, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and kudos for Sam Weisman in our service department. It was thoughtful of you to go online and share your gracious comments. Your wonderful review has been shared with Sam and our entire team. Thank you for choosing Coastal Kia! We appreciate your loyalty and recommendations.

January 15, 2020

From the time I pulled up I was greeted and felt very comfortable. I was given a Kia keychain and was made to feel important. Thy guided me through the steps I needed to take to keep my Kia Sportage in g More

by joycestocks4517@icloud.com
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Coastal Kia responded

Fantastic! Thank you for the wonderful five star service review and amazing feedback. You ARE important and we are thrilled our Coastal Kia Team made you feel that way. We strive to deliver a "truly exceptional experience" to every guest during every visit. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Thanks again.

January 15, 2020

Financial While completing paper work, with M. Mascavage, was informed my personalized plate could not be transferred, upon returning for scheduled pick up the More

by MJPIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Jan 15, 2020 -

Coastal Kia responded

Thank you for the review and great feedback. Your comments have been shared with Mike Mascavage, Steve Kramer and our entire team at Coastal Kia. We appreciate the kudos for Steve Kramer and want to congratulate you on your recent purchase. Welcome to the Coastal Kia Family! Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 15, 2020

Bob in your Service Department is the best employee you have. I have two Kia’s and every time I bring my car in for service Bob goes out of his way to accommodate me and get me out of there in a timely fa More

by RETCOP131
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 15, 2020 -

Coastal Kia responded

Bob is amazing! Thank you for recognizing his customer service skills. We sincerely appreciate the five star service review and kudos for Bob. He has been with us for along time and we are lucky to have him. Bob truly embraces our culture of delivering a "truly exceptional experience" to every client during every visit. Thank you for your loyalty and gracious comments. Your thoughtful review has been shared with Bob and our entire service team. Please call us if you need anything. Thanks again.

January 15, 2020

They always treat me right! Sam always makes sure I don't have to wait a long time for my service. I can always count on the service department to keep my car running smoothly. More

by WILLIEKBOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 16, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and kudos for Sam Weisman. He is amazing and we are lucky to have him. We are thrilled to hear he exceeds your expectations and limits your wait time during service. Thanks again for the great review and gracious comments. Your feedback has been shared with Sam and our service team. Thanks again!

January 15, 2020

Sam is always so kind and helpful when I need my vehicle serviced! I love the valet service. I am glad I use Kia dealership, satisfaction every time. More

by raegan.benson
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam , JP Nicholas
Jan 15, 2020 -

Coastal Kia responded

Great news! Thank you for the five star service review and kudos for Sam. We are happy to hear you enjoyed our Complimentary Service Concierge Program. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

January 14, 2020

Very quick response from Peggy. Her experience in the automotive industry shined through today. All of our needs we're met and we are very happy. More

by CIFFO79
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Jan 15, 2020 -

Coastal Kia responded

Thank you for the amazing five star review and kudos for Peggy and our Coastal Kia Team. We appreciate the gracious comments. It was extremely thoughtful of you to go online and share your thoughts. We love the comment, "all our needs were met and we are very happy". Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 14, 2020

Very satisfied with my service while getting work done to my vehicle. The service department was very friendly as always. They explained to me what I needed done and why. Really appreciated the complimentar More

by MZNDPENDENT
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and gracious comments. It is wonderful to hear you were able to take advantage of our Courtesy Car Wash Program. It was thoughtful of you to go online and share your comments.. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

January 14, 2020

My switch for dimming and brightening dash board lights seems to have been effected from the last service. It switches my kilometer to 000000 instead of effecting the dash lights More

by KARENJAMES892
Recommend Dealer
No
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob, JP Nicholas
Jan 14, 2020 -

Coastal Kia responded

We are here to help. The display you have mentioned is working correctly. When turning the dimmer switch it will display several zeros when it is on the brightest setting. This is what you are seeing. Please call or stop by so we can explain this in detail. We look forward to your call. Please reach our Service Director John Wigger at 910-408-0100 as soon as you have a moment. We would have called you but needed more contact information. Thank you!

Jan 14, 2020 -

Coastal Kia responded

We look forward to your call. Thank you!

January 14, 2020

the service department is a great part of the Kia dealership here and Sam weisman does his job well and getting to you and taking care of you say that the job is done right More

by PATSPAD
Recommend Dealer
Yes
Employees Worked With
Sam Wiesman
Jan 14, 2020 -

Coastal Kia responded

Sam Weisman is awesome and we are lucky to have him. Thank you so much for the five star service review and kind words. Your review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia! We pride ourselves on delivering a "truly exceptional experience" to every client during every visit. We are here if you need us. Thanks again!

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