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Coastal Kia

Wilmington, NC

4.8
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,907 reviews

January 14, 2020

Received a call from Peggy and I'm happy about the quick response. Want to get the issue corrected and I will be more than satisfied More

by CIFFO79
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jan 14, 2020 -

Coastal Kia responded

Kenneth, Thank you for the five star review. We were more than happy to pick up and deliver the vehicle back to your wife at work today after we addressed your concerns. We appreciate your business and strive to deliver a "truly exceptional experience" to every client during every visit. Enjoy your Kia Forte and call us if you need us. Thanks again!

January 13, 2020

inspection and warranty work Sam is fabulous!! I always look forward to seeing him when I come in. You have a great employee in him! Give him a raise so that you can keep him More

by JENNIFER.BIGGS0907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 14, 2020 -

Coastal Kia responded

We could not agree more... "Sam is fabulous!" Thank you for the five star service review and gracious comments. Your amazing review has been shared with Sam, his manager and our entire service team. Thank you for servicing your vehicle with a "local small business". Please call us if you need anything and we look forward to seeing you again soon.

January 13, 2020

I bought my 2015 Kia Forte at Stevenson new and have loved this car. I have been giving 5 stars to the service dept. since the beginning. I recently considered a trade because of the persistence of Jake More

by irishactor55@gmail.com
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Coastal Kia responded

Mr. King, thank you for the five star and great feedback. We appreciate your loyalty and comments. We sincerely appreciate the kudos for Jake Baker. You thoughtful review has been shared with Jake and our entire team. We welcome the feedback and feel it only makes us better. Thank you for being an important part of our Coastal Kia family! Please call us if you need anything. We are here to help.

January 13, 2020

I love my car and I love the guys in the service department. Sam is my # 1 but Bob and Howard are family too! Always happy! More

by irishactor55@gmail.com
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, Bob, Howard and Jake in sales!
Jan 13, 2020 -

Coastal Kia responded

Awesome! Thank you for the five star service review and amazing comments. Your wonderful review has been shared with Sam, Bob and Howard. We love the comment, "I love my car and I love the guys in the service department". Fantastic! We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help.

January 13, 2020

they serviced the car and took me shopping. They met me at my car, did the work, washed the car and all the while I was shopping at a store they took me to. More

by SHANNIV516
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 13, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We appreciate the five stars and gracious comments. Our team loves that you were able to take advantage of our Courtesy Shuttle Program and Courtesy Wash. We strive to deliver a "truly exceptional experience" to every client during every visit. We appreciate your review and loyalty. Thank you for choosing Coastal Kia!

January 13, 2020

Have a very good experience with taking my car to be serviced ! Like having My car wash ! Everyone was very nice and polite! Thanks again More

by rhondamcpherson62
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Nicholas
Jan 13, 2020 -

Coastal Kia responded

Thank you so much for the five star service review. We love the comment, "everyone was very nice and polite". We are thrilled you were able to take advantage of our Courtesy Wash Program. Our clients love it. We are home of the "truly exceptional experience". Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help

January 13, 2020

Easy Oil Change I brought my car in for an oil change on the weekend. Sam provided friendly, efficient and professional customer service. I am pleased with the servic More

by TERRELL BURTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 13, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the wonderful five star review and kudos for Sam. Your awesome review has been shared with him and our entire service team. We love the comment, " Sam provided friendly, efficient and professional customer service:". We sincerely appreciate the high recommendations too. Thank you for choosing Coastal Kia! We are here if you need anything.

January 13, 2020

I am Happy. Steve Kramer, my salesperson at Coastal Kia, got me a deal on a nice Kia Rio 2020 on 01/10/2020. Steve was informative, attentive, courteous, patien More

by Ana B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Jan 13, 2020 -

Coastal Kia responded

Happy New Year from Coastal Kia! Congratulations on starting the new year with a 2020 Kia Rio purchase from Coastal Kia! Thank you so much for the five star review and kudos for your Product Specialist Steve Kramer. Your amazing review has been shared with Steve Kramer and our entire sales team. We love the comment, "best experience at a dealership bar none". Nice! Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 13, 2020

Took my vehicle in for maintenance and everyone was great. I will definitely be taking my vehicle back for my next round of maintenance. Very professional More

by PITSTAFFYBULL
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and wonderful comments We sincerely appreciate the review and want to thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Please call our team if you need anything. We are here to help.

January 12, 2020

Even on a very busy Saturday, everyone was professional, friendly, and efficient! Would definitely recommend others to buy at Coastal Kia! I look forward to coming in for my first service. More

by COURTNEYBECK893
Recommend Dealer
Yes
Employees Worked With
Jason, Mike
Jan 13, 2020 -

Coastal Kia responded

Awesome! Thank you for the five star service review and wonderful testimonial. We are thrilled our Saturday Service Team was able to exceed your expectations. Your comments have been shared with our service staff. We can't thank you enough for the amazing comments and high recommendations. Our entire team strives to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

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