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Coastal Kia

Wilmington, NC

4.8
5,856 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,856 reviews

December 24, 2019

Wonderful Service! Thank you so much for your wonderful service. Everyone was super friendly. I really appreciate all of the information provided by Bob Tomlin and the q More

by PJLEAR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin- he was wonderful!
Dec 25, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. It was thoughtful of you to mention Bob Tomlin and Kelly Meadows by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia Family.

December 24, 2019

Great service! Great dealership. Friendly personnel, The service performed was excellent. Very nice waiting room with a TV and free beverages and snacks. A very nic More

by ssss2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2019 -

Coastal Kia responded

Thank you for the kudos and thoughtful comments. We are thrilled to hear you were able to take advantage of our customer lounge experience. We hope to see you again soon. Thank you for choosing Coastal Kia!

December 24, 2019

Excellent Outstanding dealership door to door. Everyone very nice and professional. The entire process was around two hours. Bill mathias worked very hard to wo More

by TIM@RANGELINE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill mathias, john Wallace
Dec 25, 2019 -

Coastal Kia responded

Congratulations on your recent purchase. Thank you for the wonderful review and gracious comments. Bill Mathias and John Wallace are amazing and we are lucky to have them. It was thoughtful of you to mention them by name. Thank you for choosing Coastal Kia!

December 23, 2019

Great service! Made the experience fun!!! Tyler was a joy to work with. He helped me find the right car for the right price. He was also fun to test drive with and had a great sense of humor. More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
Dec 23, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star sales review and kudos for Tyler. He is an asset to our sales team and truly does have a great sense of humor. Congratulations on your recent purchase! Don't forget as a part of our "truly exceptional experience" culture we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

December 22, 2019

Always friendly, willing to accomodate and give good advice I have always had excellent service and advice for any Kia product I have purchased there ,( I am a repeat customer!) Bob Tomlin and his service care More

by donnaebass31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 22, 2019 -

Coastal Kia responded

Thank you for the kudos and thoughtful comments. Your wonderful five star review has been shared with Bob Tomlin and our entire service team. We sincerely appreciate your loyalty over the last several years. We strive to exceed your expectations during every visit. Thank you for being such an important part of our Coastal Kia Family.

December 22, 2019

Perfection ! Perfection as always. They are kind courteous and fast. Visit was little uncomfortable in the waiting area..some new person they hired just stood ther More

by joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback. We love the comment, “Perfection as always ...they are kind courteous and fast”. Angela is our Service Concierge. She is available to pick up your vehicle locally from home or work and deliver it back to you upon service completion”. Please let us know if you would like to take advantage of this opportunity during your next visit. Please call us if you need anything. We are here to help. Thanks again!

December 21, 2019

Friendly, professional, thorough Overall a great experience. From the time I came in until the time I left, Sam was excellent. Informative, friendly and kept me posted on progress of More

by TIMHEELS1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam was awesome
Dec 22, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. It was thoughtful of you to mention Sam by name. He is amazing and we are lucky to have him. He is a true ambassador of our “truly exceptional experience” culture at Coastal Kia. Our entire teams strives to treat our guests the way we want to be treated. Thank you for trusting our service team with your vehicle. We are here if you need us.

December 21, 2019

Excellent Adam was very helpful getting us the new car that we wanted. He went above and beyond his job to see that we could get this new KIA Soul the same day More

by Ralph & Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 22, 2019 -

Coastal Kia responded

Thank you for the great feedback and five star review. It was thoughtful of you to mention Adam by name. Congratulations on the purchase of your new Kia Soul! Welcome to the Coastal Kia Family! We look forward to seeing you during your first complimentary service at 5000 miles. Thanks again!

December 21, 2019

New to Wilmington N.C. BOB and Sam were great! I moved to Wilmington 6 months ago from Knoxville TN and I loved my Kia dealership there so I was scared I wouldn’t get the s More

by QUINNY223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Dec 22, 2019 -

Coastal Kia responded

Wonderful! Thank you for the kudos and amazing five star service review. We are thrilled to hear you found a new home at Coastal Kia! Your gracious comments have been shared with Bob and Sam. We think they are “great” too. Thank you for choosing Coastal Kia!

December 20, 2019

Excellent We had a good experience the only thing I did not like the commercial said a TV but when I got the vehicle we were than told they gave us cash off the More

by DLGATT65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Griffith
Dec 21, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! We sincerely appreciate the five star review and feedback. As disclosed during your recent purchase you chose to receive additional discounts vs receiving a TV. We allow our clients to choose. The appropriate waivers are signed and the additional discounts are applied. Welcome to the Coastal Kia Family! We look forward to seeing you during your first 5000 mile service visit. Thanks again!

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