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Coastal Kia
Wilmington, NC
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,907 reviews
January 09, 2020
Home away from home I walk in to make an appointment Bob knew me by name. He did not know I was coming in, and he was out the last time I was. Then for him to make the I walk in to make an appointment Bob knew me by name. He did not know I was coming in, and he was out the last time I was. Then for him to make the appointment later that day was very nice of him. He always talks over my repairs with me. Informs me of thing he thinks will be coming up with my car so I am not shocked with the next service visit. More
by ARCYPRESS
Verified CustomerEmployees Worked With
BOB
January 09, 2020
Purchased new KIA I recently purchased my second KIA from Coastal KIA because of the great service department and all of the friendly folks that work at the dealership, I recently purchased my second KIA from Coastal KIA because of the great service department and all of the friendly folks that work at the dealership, More
by BETSYB
Employees Worked With
Jake Baker,
January 08, 2020
Took car for service, and had very pleasant experience. The waiting area is very nice, with comfortable seating, wi-fi, snacks tv and bottled water, all free. And when came time to pay, it was free for the The waiting area is very nice, with comfortable seating, wi-fi, snacks tv and bottled water, all free. And when came time to pay, it was free for the first service! Thanks for taking care of your customers. Mrs. Lankosz More
by BABSWNC
Employees Worked With
January 08, 2020
Took my car in with a noise and now it is dead. I paid for a lifetime warranty in the engine but because I didn’t keep every record over the past ten years they won’t honor it. So after spending $2200 I h for a lifetime warranty in the engine but because I didn’t keep every record over the past ten years they won’t honor it. So after spending $2200 I have no car More
by DENAMOM4
Employees Worked With
January 08, 2020
Always very courteous, helpful, and speedy. I've had to go in multiple times in the last few months and they've always helped me go in multiple times in the last few months and they've always helped me More
by LOOKOUTFORLYDIA
Employees Worked With
January 08, 2020
I have had only great experiences with Coastal Kia. They always go above and beyond to make sure my car is taken care of. They are convenient and always help me find a discount when checking out. They alway always go above and beyond to make sure my car is taken care of. They are convenient and always help me find a discount when checking out. They always remember me by my name More
by SHERRILLLA37
January 08, 2020
Great Experience! Both associates I interacted with were very friendly, knowledgeable, and gave me great advice. I am having an issue with a defect and they were very u Both associates I interacted with were very friendly, knowledgeable, and gave me great advice. I am having an issue with a defect and they were very upfront and honest about what my options are. I didn't feel like they were trying to force me into a decision. More
by jennm852
January 08, 2020
Friendly and timely service Everyone was friendly and the service was complete in a timely fashion. The waiting facility provide many different snacks and a t.v. For entertainme Everyone was friendly and the service was complete in a timely fashion. The waiting facility provide many different snacks and a t.v. For entertainment. More
by pcmike50
Employees Worked With
Adam, Howard
January 08, 2020
I just wanted to say Thank you to Sam and Kelly, who both made my last service appt easy and a pleasure. Sam is always top notch in customer service with me. And for the first time I used the shuttle to go g made my last service appt easy and a pleasure. Sam is always top notch in customer service with me. And for the first time I used the shuttle to go grab a bite to eat while the car was up on the rack. I really appreciate Sam and all he has done to help change my mind with respect to Kia as a whole. Thank you Sam!!! More
by AIDANSPAPA1196
Employees Worked With
Sam Wiseman aka “Sam the Man”
January 07, 2020
I had said to people that I would never buy another car from coastal Kia. The sales people i had worked with before were only thinking of what they were going to make off the deal. Promising deals they cou from coastal Kia. The sales people i had worked with before were only thinking of what they were going to make off the deal. Promising deals they couldn’t do. It was a pleasure working with salesman Nixson, because he said I will try my best to get the deal you wanted and that was how much he was working for me. More
by l.clewis
Employees Worked With
Nixson
