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Coastal Kia

Wilmington, NC

4.8
5,855 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,855 reviews

December 20, 2019

Awesome service! Coastal Kia staff I spoke with were all helpful in setting up my service appt. Everyone at the service Dept were very nice & generous while I waited. More

by KMCDOWELL2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 20, 2019 -

Coastal Kia responded

Thank you so much! Our team is grateful for your wonderful five star review and awesome testimonial. Your kind words have been shared with our sales and service staff. We love the comment, "I have truly enjoyed working with this great staff!" Thank you for being an important part of our Coastal Kia Family. We look forward to seeing you again soon.

December 20, 2019

Upset over the estimate of repairs Bob was friendly and helpful! Being a senior citizen I’m on a limited budget and was surprised at the cost of what I need done! More

by MSYSOL9550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob and Howard in serv
Dec 20, 2019 -

Coastal Kia responded

Thank you for the awesome feedback. It was thoughtful of you to mention Bob and Howard in our service department. We look forward to seeing you again soon. Thank you for choosing Coastal Kia!

December 19, 2019

Routine oil change. Sam always knows what my car needs. And recommends what my car will need on my next service date. My service was super quick at this visit. More

by DSGLCG1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 20, 2019 -

Coastal Kia responded

Thank you for the awesome five service review! Sam is absolutely amazing and we are lucky to have him. His customers love him and are always generous with their complimentary feedback. We love you found your recent service visit to be "super quick". Don't forget if you live in the Wilmington community, we offer a Service Concierge Service that can pick up your vehicle and deliver it back to you after your service in complete. This is all done after the complimentary car wash of course. We pride ourselves on delivering a "truly exceptional experience" to every guest during every visit. Thanks again for the amazing review and gracious comments.

December 19, 2019

New car purchase 2019 Sportage I am thrilled with my new Sportage and with Jason Stone who was just fantastic! I give him 5 stars and he gave the the royal treatment! Thanks Jason More

by HILDAJEDENS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Haywood McDonald, the break room hostess
Dec 20, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was extremely thoughtful of you to mention Jason Stone and Haywood McDonald by name. We sincerely appreciate the five star sales review and gracious comments. We know you will enjoy your new Kia Sportage for many years to come. Welcome to the Coastal Kia Family! We look forward to seeing you during your first free service at 5000 miles. Thanks again. Please call us if you need anything.

December 19, 2019

The Customer Service Rep The Customer Services Rep Howard was very professional. He was able to answer all my questions and was very helpful in coming up with a reasonable co More

by BFAIRCLOTH38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HAROLD
Dec 20, 2019 -

Coastal Kia responded

Thank you for the great feedback and compliments for Howard Ramsey. It was kind of you to mention Howard's attention to detail and ability to guide you in the right direction during your motor replacement. We appreciate you trusting our Kia Factory Trained Service Consultants and Technicians. Thanks again for choosing Coastal Kia!

December 19, 2019

Pleasant Experience I was greeted by Howard as I stepped out of my Stinger and the customer service continued for the duration. Everything requested and more done quickly More

by HOGANMICHAELR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard (service)
Dec 19, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and wonderful comments regarding your experience with Howard Ramsey in our service department. We love the comment, "I was greeted by Howard as I stepped out of my Stinger and the customer service continued for the duration". We are thrilled he exceeded your expectations and your service bill was "lower than expected". Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

December 19, 2019

Coastal Kia Review John and Uber Hernandez did a great job of getting the new grey Kia Forte I wanted at the price I wanted. Great job by both young men! More

by WXERICD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Uber Hernandez
Dec 19, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Forte! We sincerely appreciate the five star sales review and gracious comments. It was extremely thoughtful of you to mention John and Uber by name. Thank you for that! Don't forget your first service is complimentary at 5000 miles. We also offer a Service Concierge for our clients who live locally and choose to have their vehicle picked up and delivered after the service is complete. This is just one of the many things that make us home of the "truly exceptional experience". Welcome to the Coastal Kia Family! We hope to see you again soon.

December 18, 2019

Great and speedy I have being using this dealership about 8 yrs and they have given me excellent service so now I bought me another Kia and I know I will continue to r More

by PEGGYWILKES01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin swinson bob and Sam service dept
Dec 19, 2019 -

Coastal Kia responded

Congratulations on your recent Kia purchase! We can not thank you enough for your loyalty and awesome five star review. It was thoughtful of you to mentions Kelvin Swinson and Sam Weisman in your review comments. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help!

December 18, 2019

Great experience explained everything to me n gave me a fair deal on the Kia soul mr. Stone and mr. Tucker were very professional in their job. And I would recommend More

by CC5292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
.mr stone and mr Tucker.. I hope my experience with service is enjoyable as my sales experience was thank you see you in five thousand miles
Dec 19, 2019 -

Coastal Kia responded

Congratulations! Thank you for the five star review. We know you will enjoy your new Kia Soul. It was thoughtful of you to mention Scott Tucker and Jason Stone in your awesome review. We sincerely appreciate the recommendations to friends and family. We strive to treat each guest the way we wish to be treated. We realize there are dozens of local dealers to choose from; thank you for shopping local and for choosing Coastal Kia! Welcome to the family. We are here if you need us. We look forward to seeing you during your first complimentary service at 5000 miles. Thanks again!

December 18, 2019

All of the Service Advisors were friendly We primarily worked with Sam during our visit and he was friendly, professional, and timely. Additionally, we were also assisted by another Service Ad More

by Tm500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
We worked with Sam
Dec 19, 2019 -

Coastal Kia responded

Great! Thank you for the five star service review and kudos for Sam Weisman and our Coastal Kia service team. We love you found our staff to be "incredibly helpful and friendly". Your review and kudos are greatly appreciated. Thank you for choosing Coastal Kia!

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