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Coastal Kia

Wilmington, NC

4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,492 reviews

August 24, 2019

Adapter reset Devante and Sam were great, explained everything to me. Want me to take notes on when the issue is happening. So, I am because unfortunately even afte More

by AMYTRIBOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Devan
Aug 24, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are here to help. Our entire service teams strives to explain the service information so that our clients are well informed. Please call us if you need anything. Thank you for choosing Coastal Kia!

August 24, 2019

Angry I was a little take back when the guy kept asking where I bought car when I was there for a Kia warranty repair. Was told it was one thing that was co More

by missthingx3s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Weisman
Aug 27, 2019 -

Coastal Kia responded

We apologize for any inconvenience. As shared, we would like to offer to replace your battery at cost and put it in for free. Please call our Service Director John Wigger at 910-408-0100 to arrange this service visit. We are here to help. Thank you for the feedback and we look forward to hearing from you soon. Thank you!

August 23, 2019

Fast and Furious I came into the dealership at 6:30 pm one evening and drove out in my brand new 2020 Kia Soul at 6:30 pm the next evening! I started looking for a More

by cindyswan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Swenson
Aug 24, 2019 -

Coastal Kia responded

Thank you for the amazing testimonial and five star review. It was thoughtful of you to mention Kelvin by name. Congratulations on the purchase of your 2020 Kia Soul. You will love it! We are thrilled our team exceeded your expectations. Welcome to the Coastal Kia Family!

August 22, 2019

Repaired part on time as promised Once the part was in stock, the service time was easily scheduled over the phone. When I brought the vehicle in, the repair was made in under 2 hours More

by VMH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weismann and Howard Ramsey
Aug 22, 2019 -

Coastal Kia responded

Thank you for the five star review and feedback. We are thrilled our service team was able to exceed your expectations. We strive to treat our clients the way we wish to be treated. Please call us if you need anything. We are here to help!

August 22, 2019

very good in for an oil change. reviewed what my car needs in the future. Order a new sun visor for my car. Set up new appt More

by VICKYMCLEANYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam weismann
Aug 22, 2019 -

Coastal Kia responded

Great! Thank you for the feedback and five star review. We appreciate you trusting our Kia Factory Trained Service Consultants and Technicians with your automobile. We look forward to seeing you during your next visit. Thank you for choosing Coastal Kia!

August 22, 2019

Service Thank you to my service advisor, Sam. Sam followed up and scheduled all necessary work in one day making my life easier! I appreciate it. More

by BROCHESTER01
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 23, 2019 -

Coastal Kia responded

Thank you for mentioning Sam by name. It is wonderful to hear he made "your life easier" by exceeding your expectations. We are thrilled your service visit went well. Thank you for the review and gracious comments. Please call us if you need anything. We are here to help. You thoughtful comments have been shared with Sam and our entire service staff. Thanks again.

August 22, 2019

Kia was great The friendly and timely service was great. Sam was helpful and Bob went out of his way to help me too. A big thank you! More

by sldy0602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 22, 2019 -

Coastal Kia responded

We owe YOU a "Big Thank You!" We are thrilled to hear our service team took good care of you during your recent visit. It was thoughtful of you to mention Sam and Bob by name. Thank you for choosing Coastal Kia!

August 22, 2019

Kia soul The service department was very helpful and thorough when I went in for my first vehicle service. They were professional and all that I had heard abou More

by slvought
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Coastal Kia responded

Welcome to the Coastal Kia Family! We are thrilled to hear your first service visit went well. It was kind of you to express that our team exceeded your expectations. We strive to treat our clients the way we wish to be treated. Thank you for the review and for choosing Coastal Kia!

August 22, 2019

Loyal customer of Pat Koballa Very pleased with Coastal Kia. Second car purchased there this year and always feel I get a good deal. Sales people and service reps are friendly and More

by MRSP1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Aug 22, 2019 -

Coastal Kia responded

Thank you so much for your loyalty to Coastal Kia! We truly appreciate it. Congratulations on your second purchase from our team. We strive to treat our Coastal Kia Family the way we wish to be treated. From sales to service to parts... we are here if you need us. We sincerely appreciate the five star review and gracious comments. Thank you for being such an important part of our Coastal Kia Family!

August 21, 2019

Like visiting friends Sam, made my service pleasant and understandable. While in service, he is the best company representative possible. A true pleasure coming to know hi More

by GRAMASR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service.
Aug 21, 2019 -

Coastal Kia responded

We are thrilled to hear Sam made you service experience, "pleasant and understandable". Thank you for the wonderful comments and awesome five star review. Thank you for being such an important part of our Coastal Kia Family!

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