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Coastal Kia

Wilmington, NC

4.8
5,497 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,497 reviews

July 19, 2019

Great Service A top notch service department. It was great working with Howard and Stephen to fix an AC leak on my Sonata. In this 90’s heat it’s good to have ac ag More

by eric.twine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Jul 20, 2019 -

Coastal Kia responded

Wow! We are thrilled Howard and Stephen were able to get your A/C repaired quickly in this heat. Thank you for the five star review and awesome comments. Please call us if your Sonata needs anything. Your Coastal Kia Family is here when you need us.

July 19, 2019

Good experience, but not up to past standards. First time ever that I was not 100% satisfied. I asked that the drivers rear backup light be checked as it was not operating. The light is the small l More

by DetJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2019 -

Coastal Kia responded

Joe, it was great to see you during your recent visit. Thank you for discussing your experience with John Wigger and taking his call. We appreciate you! Thank you for being a big part of our Coastal Kia Family.

July 18, 2019

Easy to Work With I had a problem with the automatic tailgate. The problem was diagnosed and repaired and the Service Technician was able to have the replacement covere More

by bill.am68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jul 18, 2019 -

Coastal Kia responded

Wow! Thank you for much for the awesome review and for traveling an hour to visit our service department. We appreciate it! Our entire Coastal Kia Team realizes there are dozens of local service centers to choose from. We sincerely appreciate you choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again for your trust!

July 18, 2019

Great and speedy service!!!! Had a check engine light on my kia sportage. The service department ordered the part and had it fixed the next day. Great customer service. More

by SUSANSACHS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the great review. It was very thoughtful of you to acknowledge our efforts to get you back on the road safely and efficiently. Thank you for the comment, "great customer service". We appreciate your business at Coastal Kia. We hope to see you again soon.

July 17, 2019

Always great Brought my car in with what I thought was an issue and I was assured that everything was fine, I'm back on the road. Thanks coastal! More

by Amcdoug89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 17, 2019 -

Coastal Kia responded

Fantastic! Wonderful news. We are thrilled to hear you were back on the road quickly with peace of mind. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

July 17, 2019

Timely complete competitive Comfortable waiting area if you choose to wait. Interactive communication with good price and timely completion. Good service personnel. Some amenitie More

by LIVYHITCHCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard, service. Sam, service. Kelly, customer shuttle.
Jul 18, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We are thrilled to hear you were able to enjoy our Coastal Kia Lounge Experience. It is great to hear you were comfortable during your wait. Thank you for being an important part of our rapidly growing Coastal Kia Family!

July 17, 2019

Friendly As soon as I parked my car I was greeted and took care of me. Told me where the drinks and snacks were, and told me if I needed anything to just ask. More

by svislandgirl1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the young mans name
Jul 18, 2019 -

Coastal Kia responded

You are so welcome. Thank you! We sincerely appreciate the five star review and gracious comments regarding your recent service visit. We have created a culture at Coastal Kia to treat our clients the way we wish to be treated. Thanks again for the warm remarks and for choosing Coastal Kia for your service needs. We hope to see you again soon.

July 17, 2019

Waiting Is comfortable! Free wi fi water, coffee, snacks. Service advisors listen and are cordial. Wish they could let me know ahead of time other services ne More

by 2491mmstener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard R, Sam W, Justin
Jul 18, 2019 -

Coastal Kia responded

Thank you for the five star review and awesome comments. We appreciate you recognizing the comfort of our Coastal Kia Lounge. It is wonderful to hear you found the service advisors to be cordial. We appreciate your business and hope to see you again soon.

July 17, 2019

Best car buying experience ever This was the best car buying experience we’ve had! Jason Hunt found us the exact vehicle we wanted. Michael Mascavage set us up with affordable paymen More

by Robert & Jessica Tonnini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hunt, Michael Mascavage
Jul 18, 2019 -

Coastal Kia responded

Fantastic! Congratulations on your recent purchase from Jason Hunt. It was thoughtful of you to mention Jason and Michael by name. Enjoy your new vehicle! Welcome to the Coastal Kia Family. Please call us if you need anything. We hope to see you at your first service visit soon. We think you are awesome too!

July 16, 2019

thanks for the service and the alert My routine maintenance service visit was done thoroughly and I was informed of additional work that will need to be scheduled in the near future. I r More

by ROANSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cannot remember
Jul 16, 2019 -

Coastal Kia responded

Thank you! We appreciate the gracious comments and five star review. It is wonderful to hear you had a great service experience. You were very kind to recognize our efforts to inform you of service work that may be needed in the future. Our entire service team realizes there are dozens of local repair facilities to choose from in our community. We sincerely appreciate you choosing our Kia Factory Trained Service Consultants and Technicians at Coastal Kia! Please call us if you need anything. We are here to help.

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