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Coastal Kia

Wilmington, NC

4.8
5,480 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,480 reviews

May 21, 2019

New car purchase All went smooth except some confusion over insurance documents. Price dealing was easy and road test twice went well. Selection of model and options r More

by DOHALLEEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
May 22, 2019 -

Coastal Kia responded

Thank you for the review and feedback! Please call our Operations Manager Peggy Roberts at 910-798-4706 with any questions or concerns you may have. We are thrilled you had a great test drive and purchase experience. Thank you for choosing Coastal Kia!

May 21, 2019

very easy pleasant staff and a job well done and in a timely manner. The snack bar was very nice. I was lucky to have some coupons.. More

by elainemarybarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
May 22, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review and awesome comments, "a job well done". We are thrilled you were able to experience our Customer Lounge Experience. Please call us if you need anything. We are here to help! Thank you for being an important part of our Coastal Kia Family.

May 21, 2019

Routine service The only suggestion I have is to create an entrance into the dealership which is not a hazard to people and vehicles. It is concerning when coming f More

by KIMMYMEARS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 22, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback. We could not agree more. The DOT truly needs to put a light in front of our dealership don't you think? We will certainly share your thoughts with the appropriate people. Thank you for choosing Coastal Kia! We sincerely appreciate your business.

May 20, 2019

Great Customer Service Overall a great experience. I went in to get a recall done and was greeted by Bob. He was very professional and thorough and made sure I understood ev More

by KATHLEEN.BEELER913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
May 22, 2019 -

Coastal Kia responded

"Overall a great experience". Awesome! Thank you for mentioning Bob Tomlin by name. Please let us know when we can rewash your vehicle as a courtesy. We sincerely appreciate your business and hope to see you again soon.

May 20, 2019

Great Experience! I had not purchased a car in 18 years and had never purchased one since becoming a widow. With the help of a family friend, I was able to purchase my More

by TERRYBROCK855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason (?)
May 22, 2019 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase after 18 years. Great! We are thrilled you felt comfortable with the process. It is wonderful to hear that you felt comfortable with the salesman. Thank you for mentioning you were treated with "courtesy and respect". Welcome to the rapidly growing Coastal Kia Family!

May 19, 2019

Satisfied The overall experience was good. The salesman was excellent with helping me choose what I was looking for. I did not realize until I got home with my More

by TWCGWJJG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
May 22, 2019 -

Coastal Kia responded

Thank you for the review. Congratulations on your recent purchase! Please call us with any product questions you may have. It was kind of you to describe the salesman as "excellent". Welcome to the Coastal Kia Family!

May 18, 2019

KIA has the best car service station. As I arrived, I was taken care of immediately. We reviewed my car maintenance service and was offered to be dropped off anywhere if I did not want to More

by LADYBABY691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 22, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and warm comments. We are thrilled you were able to enjoy our Customer Lounge Experience. We are happy to hear you had a great experience and you found our staff to be friendly and accommodating. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing Coastal Kia for your automotive needs. Thank you !

May 17, 2019

Kia Rio 5 My first buying experience. I love the car. It is a good size and has great gas mileage. I love the color and shape of the car. I plan to keep this ca More

by aliciasides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
May 18, 2019 -

Coastal Kia responded

Wonderful! Congratulations on your purchase! We see that you plan to keep this vehicle for a long time. Perfect! We will be here for you every step of the way. Thank you for choosing Coastal Kia!

May 17, 2019

Accommodating and no hard sell Sales floor manager, Steve Kramer, helped us find a great 2019 Kia Forte. He also gave us some discounts/incentives and he gave us a generous offer o More

by cjspurves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
May 18, 2019 -

Coastal Kia responded

Great! Thank you for the great review and congratulations on your recent purchase. You will love your 2019 Kia Forte and the amazing warranty as you mentioned. Welcome to the Coastal Kia Family!

May 17, 2019

Speedy service. Took my truck in for an oil change, tire rotation and wheel alignment. In and out quickly. Bob Tomlin is awesome. Will definitely go back. More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 18, 2019 -

Coastal Kia responded

Thank you for the great review! We think Bob Tomlin is awesome too. We look forward to seeing you at your next visit. Thank you for trusting your vehicle with our Coastal Kia team!

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