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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

March 29, 2019

New Kia Soul I was at Kia having my 2914 KiaSoul serviced and decided to check the new cars. Little did I know I would drive away a few hours later in a 2020 New K More

by bevsews603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris was my salesman
Mar 30, 2019 -

Coastal Kia responded

Sweet! Congratulations on the purchase of your new 2020 Kia! Fantastic! We are thrilled you found your buying experience to be “easy with no pressure”. Thank you so much for choosing Coastal Kia.

March 29, 2019

Waited way too long for nothing Arrived at 4:20 just to be told that car could not be fixed. Did get an oil change and was told car would be washed and cleaned up. Waited until 5:50. More

by JMDIGIOIA5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam and Bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize that your car could not be fixed. Please come by when you are in the area and we will perform a courtesy wash at your convenience. It is a great time to take advantage of this due to pollen season. Thank you!

March 29, 2019

Great Service Stopped to buy a car, but sales couldn't help me. Went to service to see if they could fit me in for a full fuel flush. On my 2014 Sorento. They were More

by NHOLWAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2019 -

Coastal Kia responded

Thank you for your feedback and for taking our call to discuss your recent visit. We apologize that Kia does not make a Sorento without a third row seat. We realize this was what you were looking for. Our team is thrilled you were impressed with your service experience. Thank you

March 29, 2019

Generous and friendly Without an appointment, they were able to get my car in and did so very kindly and generously. Enjoy that employees check in on the waiting room to se More

by alward.carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and for recognizing our employees efforts to check in with you during your stay. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

March 28, 2019

They were checking for a safety recall. They did the safety recall and updated software and checked that everything was working properly. They also gave it a hand wash, to get rid of all o More

by CRF2273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Coastal Kia responded

Wow! Thank you for the kudos and wonderful five star review. We are thrilled you enjoyed our customer lounge experience and you were able to get some work done during your wait. It was thoughtful of you to go online and share your thoughts. We pride ourselves on treating our clients the way we wish to me treated. Thank you for choosing Coastal Kia!

March 28, 2019

Regular maintenance service. It is a pleasure to know who will be there to arrange the service. I trust their advice. Thank you. Everybody very thorough and accommodating thanks. More

by pmail1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kind comments. We realize there are dozens of local service centers to choose from. We appreciate you trusting our Kia factory trained service staff at Coastal Kia. Thank you for being an important part of our Coastal Kia family. We hope to see you again soon!

March 28, 2019

Coastal Kia Rocks Tyler Desmarest and Steve Kramer were both awesome. They took their time and really listened attentively. They both made the process of buying a new c More

by LILLI G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest Steve Kramer Mike Mascavage
Mar 29, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia! Thank you for the five star review. Your kind words have been shared with Tyler and Steve. It was thoughtful of you to describe "the process of buying a new car so easy". Wonderful! Welcome to the Coastal Kia family !

March 28, 2019

Awesome service After I parked the car and went inside I was treated real good. The young gentleman got me all registered in for my service and then showed me where More

by svislandgirl1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 28, 2019 -

Coastal Kia responded

Thank you! We think you are "number ONE" too. Thank you so much for the five star review and thoughtful comments. We are happy to hear you were able to enjoy our customer lounge experience and were comfortable during your wait. Please call us if you need anything. We are here to help!

March 28, 2019

Easy and enjoyable Again, It was easy and enjoyable. Jason and Mike were great. They both made the experience painless and the best experience I’ve had purchasing a v More

by jasonpopkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone and Mike in Financing
Mar 28, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Jason and Mike by name. Congratulations on your recent purchase. We are excited to hear your experience was "painless .... and the best experience". Welcome to the rapidly growing Coastal Kia family.

March 28, 2019

Great customer service Sam always does a great job. His attitude and attention to detail makes me comfortable having my car serviced at Coastal Kia. I also appreciate your More

by ADAMSORRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 29, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. We think Sam is wonderful too. Your testimonial and kind comments are greatly appreciated. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We realize there are dozens of local service facilities to choose from. We are honored you have chosen our Kia factory trained service advisors and technicians to trust your vehicle with. We hope to see you again soon. Thank you!

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