Coastal Kia

New Car Buying Experience Did our research-Coastal Kia of Wilmington beat every other dealer from Jacksonville to Greenville to Raleigh on in to SC -no need to travel or shop a Did our research-Coastal Kia of Wilmington beat every other dealer from Jacksonville to Greenville to Raleigh on in to SC -no need to travel or shop around they gave the best deal hands down..Everyone starting with the salesman CHRIS ASHBY-who went above and beyond to put the very best deal together for us to the manager ...to the owner went above and beyond to get us exactly what we asked for at a bottom line price-the car was detailed and ready to go when we got there.They even threw in the Cargo mat! We drove away extremely Happy and satisfied! Thank you Coastal Kia for taking all the guesswork and stress out of buying a car. Highly Recommend-if your looking for a car-they go the extra mile. More

Great service. Dropped car off for a recall issue. They said it would take about an hour and a half. They got it done in about an hour. This took no time at all and Dropped car off for a recall issue. They said it would take about an hour and a half. They got it done in about an hour. This took no time at all and I appreciate their quick turn around. Great job! Thank you! More

Great and professional services The staff is very friendly and helpful and it is obvious that they appreciate your business. I am well pleased with their service staff. They are not The staff is very friendly and helpful and it is obvious that they appreciate your business. I am well pleased with their service staff. They are not only efficient but they respect your business and do their very best to make you comfortable while waiting to be serviced. More

Excellent Service/Friendly Staff I always bring my 2016 Sorrento in for the scheduled services. They always take the car at the scheduled appointment time. A big bonus for me - the I always bring my 2016 Sorrento in for the scheduled services. They always take the car at the scheduled appointment time. A big bonus for me - the car is beautifully washed at no cost. And, not just a "run-through" rinse job - it's cleaned well, dried and even the inside of the windshield was cleaned. Service was done in a timely manner. More

Good hospitality I felt Howard and the other service reps displayed great “Hospitality “ in all my interactions and I felt they did care about me being taken care of. I felt Howard and the other service reps displayed great “Hospitality “ in all my interactions and I felt they did care about me being taken care of. I think some of the pricing is a bit high and doesn’t really feel like any value, just straight going by the book. Almost $50 for a $8 bulb might be a bit extreme, and then shop fees and environmental fees starts to get to feel like picking our pockets. Shop fees should be a part of the $90 to $100 an hour for labor which if I had to guess is 2/3 profit as I bet the mechanics might make $35 an hour tops. When I sell a steak I don’t add towel fees and utility fees, they are just part of the price of that filet. I know that all shops are charging different fees for different things but I keep hoping to find a shop that doesn’t charge everything humanly possible for everything. More

Always Top Notch Hands down the best service department I've ever been to. Always take great care of the car and the shuttle service makes car repairs so much less st Hands down the best service department I've ever been to. Always take great care of the car and the shuttle service makes car repairs so much less stressful. More

The best service department ever. You guys are the best service department I have ever been to. Won’t even go to a quick oil change in my own town. You guys are the best service department I have ever been to. Won’t even go to a quick oil change in my own town. More

Horrible customer service. Was told my engine was replaced in October 2017. I bought the car in Jan. 2018. Not in my Carfax that was ran in Jan 2018 and they offered no proof th Was told my engine was replaced in October 2017. I bought the car in Jan. 2018. Not in my Carfax that was ran in Jan 2018 and they offered no proof that it had been replaced. My engine was so sludged up and after finding articles/recalls of people having the same problem, they told me there was pretty much nothing they could do for me. Howard Ramsey was incredibly rude and basically accused me of not taking care of my car throughout my visit. The car is only a year and a half old with “supposedly” a brand new motor. Last time I buy a Kia. More

Great Service Coastal Kia quickly addresses by service issue and provided a complementary car wash. Excellent service! Great people! I will definitely return if ev Coastal Kia quickly addresses by service issue and provided a complementary car wash. Excellent service! Great people! I will definitely return if ever the need arises. More

Friendly But Chaotic Coastal Kia overall had a very personable and helpful environment. However, it did seem a bit chaotic and disorganized both times we were there. Havin Coastal Kia overall had a very personable and helpful environment. However, it did seem a bit chaotic and disorganized both times we were there. Having said that, it was the quality of the vehicle (Telluride SX) which bought us back to buy from Coastal Kia. More