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Coastal Kia

Wilmington, NC

4.8
5,533 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,534 reviews

January 15, 2019

My soul Steve Kramer was extreamly helpful and polite. The overall experience was pleasant. We look forward to our continued business with Kia and hope ou More

by JROSSI55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review! We think Steve Kramer is awesome too. Congratulations on your recent purchase. Welcome to the Coastal Kia Family. Please call us if you need anything. We are always here to help!

January 15, 2019

Couldn’t ask for better service We had a scheduled appointment. The service manager greeted me promptly. We went over exactly what was going to be done. It was ready earlier than pro More

by PMRABUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Tobin
Jan 16, 2019 -

Coastal Kia responded

Thank you for taking the time to go online and give our Coastal Kia team such an awesome five star review! We are excited to hear we exceeded your expectations. Your thoughtfulness of recognizing both the sales and service departments is greatly appreciated. Thank you for your business and the recommendation.

January 15, 2019

Very good bob was very through an great an sales reps were a Well deserved I be been a Kia customer for quite awhile in Rochester ny An now down here in North Carolina an they are great More

by lonnie.peritore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in service, Bernie Brust
Jan 16, 2019 -

Coastal Kia responded

We hope you are enjoying North Carolina. Our Coastal Kia team is thrilled you have chosen us as your car dealer. We appreciate your Kia loyalty and want to thank you for the amazing five star review. We are always here to help. Please call us if you need anything. Thanks again from your Coastal Kia Family,

January 15, 2019

Good Service The service was very quick and the waiting area was clean with plenty of fresh coffee and snacks. Was able to browse the new vehicles for sale. More

by NHOLWAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 16, 2019 -

Coastal Kia responded

Thank you from Coastal Kia for the great five star review. It was thoughtful of you to describe your visit as, "the service was very quick and the waiting area was clean with plenty of fresh coffee and snacks". We are thrilled we were able to make your comfortable while you were waiting for your vehicle to be serviced. You are an important part of our Coastal Kia Family. We appreciate your business !

January 15, 2019

On Time, On Schedule I scheduled service to correct an identified issue with timing. The car was completed inside the estimated time for repair. Service department was res More

by DAVISG6664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob - Service Manager
Jan 16, 2019 -

Coastal Kia responded

Thank you so much for the wonderful five star Coastal Kia service review. We are thrilled you are happy with your recent visit. Thank you for choosing Coastal Kia for your service needs. We sincerely appreciate it.

January 14, 2019

Great Service The service was great and everyone was great. Helpful and courteous. I had an appt and I did not have wait at all. I would highly recommend anyone to More

by TRAFFIC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm sorry I can't remember one of the gentlemen at service, but one was Bob. Both were wonderful
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review and recommendation! It is wonderful to hear you did not have to wait long. We appreciate the awesome review! Thank you from your Coastal Kia Family.

January 13, 2019

Product improvement software I brought my wife's Sportage in for the software update that listens for noise indicating excessive wear of the connecting rod in the engine. I figur More

by Satisfied1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 21, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. Your kind words have been shared with Bob Tomlin and our entire service team here at Coastal Kia. It was thoughtful of you to mention Bob by name. We appreciate you taking the time to describe your recent service visit. Thank you for choosing Coastal Kia!

January 13, 2019

Good guys Had an issue but Pat went out of his way to make sure all was good. Would recommend them. Good guys. I appreciate his assistance. My salesman Steve ma More

by surf8899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul. We pride ourselves on our A+ BBB rating and 5 star reviews. Pat Koballa has created a culture at Coastal Kia of having our team treat our clients the way we wish to be treated. We appreciate your business and hope you enjoy your new Kia. Please let us know if you need anything. We are here to help.

January 13, 2019

Great service I went to get an oil change and tire change. Received excellent service and would highly recommend to anyone looking to get their car serviced. More

by eric.twine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Steve, Devin
Jan 21, 2019 -

Coastal Kia responded

Thank you for choosing Coastal Kia's service department. We appreciate the five star review. Please let us know if you need anything. We are here to help! Thank you for shopping local. We appreciate your business.

January 13, 2019

Amazing Very knowledgeable and professionalism. Never felt rushed or pressured. Explained the advantages/disadvantages between purchasing and leasing. I will More

by Molly'sSoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Haywood McDonald
Jan 21, 2019 -

Coastal Kia responded

Welcome to the Coastal Kia Family! We appreciate your business. Congratulations on your recent purchase. It was kind of you to recognize our team as " knowledgeable and professional". Your recommendations are greatly appreciated. Thank you!

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