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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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June 26, 2023

Two hours to change my oil that’s ridiculous. I was told to come back for wheel alignment and was not told that I needed a new tire. I had to go to a different place to get my wheel alignment don More

by roadqueenhobbs
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I don’t know the name
Jun 27, 2023 -

Coastal Kia responded

We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. We will need to gather some more information. Thank you

June 26, 2023

Everything was on time and well done. The staff was cordial and knowledgeable. Thank you. More

by smabrey.sm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Not sure.
Jun 26, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia!

June 26, 2023

Bob was very pleasant to work with. He had a very friendly demeanor and was eager to help. More

by charmyjay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Great news! Thank you for the high marks and thoughtful review. We love the feedback including, "he had a very friendly demeanor and was eager to help." We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again! Please reach out if you need anything.

June 26, 2023

Professional service and dependability. Would recommend their service to anyone. Would buy a vehicle again. More

by DJMARTIN3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the five star review, high marks for Sam Weisman and the gracious comments! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

June 26, 2023

Always understanding and courteous. Never unnecessary charges to incur. I've been driving over 60 years and they are the best dealer I have ever come across. More

by DetJoe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Fantastic! We appreciate the high marks and gracious comments. Your loyalty to Kia and our dealership means the world to us. Thank you for choosing Coastal Kia. Please call us if you need anything.

June 26, 2023

Did not fix my problem took a day off of work to get car serviced and repaired, service yes repaired no was told nothing wrong no one test drove car same thing rough idle and stalling. Machine says ok BS. More

by TRADECO
Recommend Dealer
No
Employees Worked With
Service don’t know mechanic
Jun 26, 2023 -

Coastal Kia responded

We are here to help. Our Operations Manager Peggy Roberts just tried to reach you via phone. We apologize we were unable to duplicate the rough idle and stalling concerns. Our service team would like to ride with you at your convenience so we may duplicate the concerns and address accordingly. Thank you for your business. We look forward to your call and an opportunity to address your frustration. You may reach Peggy Roberts at 910-798-4706. Thank you!

Jun 26, 2023 -

TRADECO responded

They have returned my call trying to make an appointment now to get back in there. Just hard to take another day off of work. Maybe I’ll get it this time.

Jun 26, 2023 -

Coastal Kia responded

Thank you for speaking with us Mr. Herring! We look forward to having our service department personnel ride with you soon so we may address your concerns.

June 26, 2023

Service was very good and I look forward to returning for service in November See you then More

by ANTONACCI1934
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and look forward to seeing you as well during your next visit. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our Service Consultant Darren Gokey as well.

June 26, 2023

Easy experience Very helpful and friendly Explained everything to me which was helpful and short wait tome More

by JLAMONTEJR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

June 25, 2023

Fast service that went exactly as expected. Courteous attentive staff. Happy for the car wash too! More

by misterboy2001
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review and compliments for our service team. We love the feedback including, "fast service that went exactly as expected... courteous attentive staff." We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you enjoyed the complimentary car wash too. Thank you for choosing Coastal Kia!

June 24, 2023

Great customer service and quality work on the vehicle. Always easy to schedule and they get you in and out on time. More

by MLYONS5164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. It was thoughtful of you to give our Service Consultants Darren Gokey and Gary Nelson such high marks. We sincerely appreciate your loyalty. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

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