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Coastal Kia - Service Center

Wilmington, NC

4.8
3,404 Reviews

3,404 Reviews of Coastal Kia - Service Center

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November 12, 2022

Excellent service in a timely manner and service person John and the courtesy driver where very nice More

by JACKIE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Service Director John Wigger. It was kind of you to go online and rate your recent service experience. Please reach out if you need anything. Thanks again!

November 12, 2022

I had a nice experience with my regular Kia service. I was able to drop my car off early and received a call when the work was completed as to picking up the car. Great Service, and Great Staff. More

by JHDAVIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Coastal Kia responded

Great news! Thank you for the five star service review. It was thoughtful of you to rate our Service Consultant Bob Tomlin so highly. Please call us if you need anything. Thank you for choosing Coastal Kia!

November 11, 2022

Very attentive. They have a comfortable waiting area and will shuttle you home and back if your wait will be long. More

by LIGHTNING711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Sam Weisman! We are thrilled to hear you were able to enjoy our lounge and shuttle experiences. Please call us if you need anything. Thanks again!

November 10, 2022

Service Center feels “personalized “. Clean Waiting Area with lots of goodies to munch on. Staff is friendly and caring. More

by LIZ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Coastal Kia responded

Perfect! Thank you! We appreciate the five star service review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 10, 2022

They always make you feel important. And care about your car.. very friendly A+service More

by TILDA910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Coastal Kia responded

A+, we'll take it! Thank you so much for the five star review and kind comments. Please reach out to Bob or Sam if you need anything. We are here to help. Thanks again!

November 09, 2022

Always pleasant and friendly each time I have been there. Fast service and appreciate the free car wash after my service. More

by RHYSDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Coastal Kia responded

Thank you for the five star service review and compliments for our service team! We love the feedback including, "always pleasant and friendly each time I have been there." We are thrilled you were able to enjoy our complimentary car wash. We strive to deliver a truly exceptional experience to each client during every visit. Thank you for trusting Coastal Kia for your automotive service needs.

November 08, 2022

Everyone was nice and knowledgeable. The service was done in a timely manner with no waiting. More

by Arddavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear our team exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia! We are here if you need anything.

November 08, 2022

Every one is so nice and your waiting area is great with coffee and snacks. Thanks More

by Hhh19506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to take time to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

November 08, 2022

Did a really good job on my wife's car. Love the new tires and it handles better now... More

by dklitmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Coastal Kia responded

Great news! Thank you for the review and gracious comments. Please call us if you need anything.

November 06, 2022

My experience started when I walked to the door close to Kia I had two doors on the passenger side that would not open one that was a recall one that was not the steps to get the recall took over a year pro More

by Ms. Hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GARY NELSON
Nov 07, 2022 -

Coastal Kia responded

Wow! Thank you for your loyalty and amazing testimonial Ms. Hall! We sincerely appreciate the five star review and compliments for our service team. We hope your travels bring you back to visit us soon. We are here if you need anything. Thank you for choosing Coastal Kia.

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