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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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March 19, 2022

very friendly, extremely clean environment, showed customer courtesy, answered all my concerns, I was well satisfied. More

by oldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "very friendly, extremely clean environment, showed customer courtesy..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks for our Service Consultant Sam Weisman and thank you for choosing Coastal Kia.

March 18, 2022

Always treated kind and they are very attentive, waiting room is also nice. Service is always good and they let you know what is going on with your vehicle and what it may need. Bob Tomlin was a pleasure More

by jmhall67@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the feedback and compliments for Bob Tomlin. We love the comments including, "service is always good and they let you know what is going on with your vehicle and what it may need." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia team with your automotive service needs. Please call us if you need anything.

March 17, 2022

Very friendly and helpful. Did have to return to fix an issue caused during the first service visit however I would still recommend them. More

by REIDHOWE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2022

The Service dept is GREAT! I was in & out in about 10 minutes! Pat should be very proud of having the best service dept. in Wilmington ,NC. He probably has the best in the stat More

by Fred M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Quinlan(probably missed his last name
March 15, 2022

I was pleased with the professionalism shown by my advisor on my recent visit. He seams to go beyond what is required of him More

by Stanmcabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
March 15, 2022

They were very kindly and professional. I want to receive service again. I proud of my Kia seltos. More

by BAE6424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2022

This is my 1st time at a Kia dealership and it was an excellent experience for me. 1) Starting with the appointment and notifications and confirmation-all implemented from the vehicle, excellent! 2) A More

by Todd54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 14, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious testimonial. We sincerely appreciate you taking time to go online and rate your recent service visit. Please contact our team and let us know when we can address your AC issues. We are here to help. Thank you for choosing Coastal Kia. We look forward to your call.

March 11, 2022

I went in for my first oil change and regular maintenance, not only did they set a correct expectation of when the work would be done. They finished ahead of schedule. More

by ASHAKOOR918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Assistant Service Manager Bob Tomlin. We are thrilled to hear Bob and our service staff were able to exceed your expectations. We sincerely appreciate you trusting our Coastal Kia service team with your automotive service needs. Please call us if you need anything. We are here to help. Thanks again.

March 11, 2022

Everyone was truly excellent there staff the time waited they treated me like so much respected Kia 5star experience More

by DAQUANBABYBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 11, 2022 -

Coastal Kia responded

Thank you, we appreciate the five star service review. It was thoughtful of you to rate so many of our service team members with such high marks. Thank you for choosing Coastal Kia!

Mar 11, 2022 -

DAQUANBABYBOY responded

True blessed

March 10, 2022

We do not live in Wilmington but our granddaughter is in school at UNCW. We called Joseph Quinlan and explained what was wrong with our Soul. Jospeh handled everything for us and kept us informed. We could More

by EDDCHANEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Quinlan
Mar 11, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We hope your granddaughter is enjoying her time at UNCW! It was thoughtful of you to mention Joseph Quinlan by name. We are thrilled to hear he exceeded your expectations and earned your trust. Thank you for choosing Coastal Kia.

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