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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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August 10, 2021

Had mice lodged in our air duct. Issue resolved and doors were eliminated.Bob Tomlin is a great guy to deal with. Will recommend this service this service dept and of course Bob More

by RICHARDACARBONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Coastal Kia responded

Richard, thank you so much for the five star review and gracious comments. We hate you had a service issue but are glad to hear Bob Tomlin was able to address your service concerns. You are spot on...."Bob Tomlin is a great guy" . He is a true Coastal Kia ambassador and has been with us for a long time. Thanks again for the kind review, please call us if you need anything.

August 10, 2021

Always professional and explains what issues are without talking down to me like most mechanics. I can make appointments and they are waiting when I get there. Only wish they had transportation back to Brun More

by csuther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. It was thoughtful of you to give Bob Tomlin and Sam Weisman such high marks. We sincerely appreciate you trusting our service team with your automotive service needs. Thank you for choosing Coastal Kia!

August 10, 2021

Great service. Howard was great. I would differently use Kia Service again. Making a appointment was easy. All professional and caring. Very happy with their service. More

by ALLISONICOLEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 12, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for your Service Advisor Howard Ramsey. We love the feedback including, "great service, Howard was great. All professional and caring." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 09, 2021

Thanks for your help, Sam. You checked me in quickly, went over what had to be done and suggested a wheel alignment. All very helpful. More

by FLHILLJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Coastal Kia responded

Thank you so much for the five star review and compliments for Sam Weisman and our service department team. We appreciate the gracious comments. Thank you for your loyalty to Coastal Kia. We value the time you took to share your thoughts. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. Thank you

August 09, 2021

Always courteous and professional. Highly recommend That is all I have to say. Keep up the good work and remove minimum word requirements. Thanks again. More

by srobbmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Coastal Kia responded

Thank you for the five star review! We apologize for the word minimum required by Dealer Rater. We love the feedback including, "always courteous and professional, highly recommend." Please call us if you need anything. We are here to help. Thanks again! Coastal Kia

August 09, 2021

The service department was exemplary as they were on Cape Cod. The only reason I dinged them a star was the vehicles for sale had a $1995 add on sticker which I vowed years ago would prevent me from using a More

by LampRx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Coastal Kia responded

Thank you for the gracious comments and helpful feedback. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

August 07, 2021

Asked them to diagnose my daughter's car they found nothing wrong with not sure what's was wrong. Was very pleased with time taken More

by KIMPONDS
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to go online and share your experience. We sincerely appreciate the five star rating for Bob Tomlin as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 06, 2021

Developed issues with my tire pressure on three of my vehicle tires. As my trip to Wilmington took 10hours (moving to area from NJ) I was very concerned with my return to NJ. Coastal Kia was courteous More

by bogy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and gracious comments. We value your business and the time it took for you to share your thoughts online. We hate you had tire issues but are thrilled to hear our team exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again!

August 05, 2021

They got me parts I needed very fast when I was in a bind and in town on vacation. Kept me updated the whole time. I would recommend Coastal and return if I were in the area. More

by djcutting12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review. We hate you had issues while you were in town on vacation. We are thrilled to hear we were able to get the parts fast and get you back on your way. Enjoy and come see us when you are in the area again.

August 05, 2021

Service Department and service advisors are a pleasure to do business with. Knowledgeable, courteous, and good communication. No pressure to obtain things not needed. Will definitely be back for service n More

by JRDOO49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Coastal Kia responded

Thank you for this amazing five star service review. We love the feedback including, "knowledgeable, courteous and good communication." We look forward to seeing you during your next service visit. You are appreciated. Thanks again!

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