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Coastal Kia - Service Center

Wilmington, NC

4.8
3,431 Reviews

3,431 Reviews of Coastal Kia - Service Center

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September 14, 2021

Clean, polite staffNice waiting room with lots of snacks Clean, polite staff Nice waiting room with lots of snacks to pass the time. Comfortable environment More

by ANDYFORRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 14, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star Dealer Rater review and amazing feedback. We are thrilled to hear Howard, Sam and the rest of our service staff were able to exceed your expectations. Thank you for choosing Coastal Kia!

September 14, 2021

I actually look forward to taking my car in for service. They go out of their way to make you comfortable to be timely and accommodating. I totally trust their experience and expertise. More

by ROBERTA.NORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Coastal Kia responded

Wow! Thank you for the gracious comments and amazing five star service review. We are thrilled to hear we are able to exceed your expectations during every visit. It means the world to us that we have earned your trust. Please call Bob, Sam or anyone in our service department if you need anything. We are here to serve. Thanks again!

September 13, 2021

Friendly & professional service staff. Car service has always been completed before promised. I've not had any issues. More

by CMCCREERY718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 13, 2021 -

Coastal Kia responded

Wonderful! Thank you for the compliments and amazing service review. Please call us if you need anything. We are here to help. Thanks again!

September 12, 2021

My experience at Coastal Kia was excellent! Courteous, professional, and great service! Staff were accommodating and the waiting room was pleasant, clean and provided comfortable seating. More

by SHERI.LAWRENCE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 14, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for Howard Ramsey in our service department. Your gracious comments are greatly appreciated. Thank you for trusting us with your automotive service needs. Please call us if you need anything.

September 10, 2021

They were Polite,and prompt. They listened to me describing the problem. They Explained everything they found and what they were going to do. Great! More

by susnpap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Coastal Kia responded

Fantastic! Thank you so much! We love the feedback including, "they explained everything they found and what they were going to do. Great!" We appreciate your heartfelt testimonial. It was thoughtful of you to give your Service Consultant Sam Weisman such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 08, 2021

The service department person was friendly, helpful and professional, it may have been Howard R. He found a coupon applicable to my service, which helped lower my cost. More

by Kia2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 08, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for your Service Consultant, Howard Ramsey. We love the feedback including, "the service department person was friendly, helpful and professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 07, 2021

Great service and the service was done quickly. Bob always does a great job explaining exactly what is going on with your vehicle and provides friendly customer service! More

by mstottpga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Coastal Kia responded

Thank you for the amazing service review and gracious comments. It was thoughtful of you to mention Bob by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 03, 2021

Customer service is excellent. Feel as if I am important to every employee I come into contact with. Let up to date with where my vehicle was in the process More

by GWEN.BAKER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Coastal Kia responded

You are "important" and very much appreciated. Thank you for the five star review and gracious comments. We are thrilled to hear our service team exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again.

September 02, 2021

Fast,efficient and friendly service staff, clean,comfortable waiting area an overall quality experience ......now I need extre words before I can submit review lol More

by ECOSTIN02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 02, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We apologize Dealer Rater has a word minimum. We love the way you made it work. :) It was thoughtful of you to rate Howard Ramsey and Bob Tomilin with such high marks. You are appreciated! Please call us if you need anything. We are here to help. Thanks again!

September 01, 2021

Very satisfied with the service and the friendly sales personal and prompt call backs. They understood what I needed fixed on my vehicle to my satisfaction. More

by MRCBYTHESEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for our service team. We love the feedback including, "very satisfied with the service and the friendly sales personnel and prompt call backs." We sincerely appreciate you trusting our service team with your automotive service needs. Thank you for choosing Coastal Kia!

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