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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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August 05, 2021

Excellent service! Sam is awesome! He returned calls promptly and took care of my car issues quickly. He is professional and courteous! Love my 1st pre owned Kia Sorento! More

by REBECCAMAEPOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Coastal Kia responded

We think Sam is "awesome" too. Thank you so much for the five star service review. We love the feedback including, "he is professional and courteous!" Congratulations on the purchase of your Kia Sorento! Please call us if you need anything. We are here to help Thanks again!

August 04, 2021

I travel from Swansboro to have maintenance on my 2016 KIA Soul. The service dept has treated me kind and has been helpful. I had a lot if preventative maintenance done a couple months ago plus got new t More

by SUZCKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 06, 2021 -

Coastal Kia responded

Thank you so much for traveling so far to continue to have your 2016 Kia Soul serviced with us. We are thrilled to hear you find our service team to be "kind and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 02, 2021

Howard did a great job of getting us in and out quickly. He also supplied us with transportation to my wife's appt. Service is always good at Coastal Kia. More

by CHUCKMENCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 03, 2021 -

Coastal Kia responded

Isn't Howard just amazing? Thank you for the five star review. We sincerely appreciate your loyalty to Coastal Kia and value the time you took to share your thoughts. It was gracious of you to mention Howard by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

July 31, 2021

I had a very pleasant visit and experience at coastal Kia.They we’re very professional and attentive of my needs and helping me to get the job done. Howard was a very good help. More

by JAMOURI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 01, 2021 -

Coastal Kia responded

We sincerely appreciate the five star review and compliments for Howard Ramsey in our service department. We love the feedback including, “they were very professional and attentive of my needs.” We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 30, 2021

Excellent service department. Bob is beyond knowledgeable and courteous. Had my car dropped off at my house. Very convenient. Excellent warranty - all repairs were covered. More

by Pam L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Coastal Kia responded

Pam, thank you! Isn’t Bob Tomlin just wonderful? Thank you for the thoughtful compliments and awesome review. You are appreciated!

July 29, 2021

Our purchase and service experiences at Coastal Kia have been top-notch. Alex has been a tremendous help every step of the way. Very happy! More

by AHOUCHIN72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Houchin
Aug 01, 2021 -

Coastal Kia responded

Wonderful! Thank you so for the compliments and thoughtful feedback. It was kind of you to mention Alex by name. Welcome to the Coastal Kia family!

July 29, 2021

Sam and Bob are always pleasant and make my trip to KIA the best it can be. Always do a great job! Thank you KIA team! More

by TUTUSMALLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star review and compliments for Sam and Bob in service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 29, 2021

Fantastic service!!!! Nice facility, great atmosphere. Sam was very helpful and resourceful. I enjoyed my visit. No problems,very efficient! Thank you for all your help! More

by LINDONWILLETTS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Coastal Kia responded

Thank you for the compliments and amazing review. It was thoughtful of you to mention Sam by name. Thank you for choosing Coastal Kia!

July 28, 2021

I was asked "Can I help you the minute the door opened" What a great experience!! My auto was finished on time and was washed. I was treated like the most special customer and was walked to my car when More

by JLMILLER2096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and amazing testimonial. We love the feedback including, "I was treated like the most special customer and was walked to my car when finished." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for the gracious comments and high marks for Sam Weisman. You are appreciated! Please call us if you need anything. We are here to help.

July 28, 2021

Brought my Kia Soul in for a recall. The service dept. person was extremely professional and personable. Service was completed in a timely manner as promised. More

by FRAN6510
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know the name of the service dept. person who helped me.
Jul 28, 2021 -

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious comments. Thank you for trusting our service team with your automotive service needs. We love taking care of your Kia Soul and are here to help. Thanks again and please call us if you need us.

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