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Coastal Kia - Service Center

Wilmington, NC

4.8
3,461 Reviews

3,461 Reviews of Coastal Kia - Service Center

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September 29, 2021

Had a problem before, but they made it right this time. Picked the car up, took care of the factory recall, washed and filled the gas tank and delivered the vehicle to my home. More

by CORBETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Coastal Kia responded

Great news! Thank you for your patience. We sincerely appreciate the review and gracious comments. Please call us if you need anything. Thank you for choosing Coastal Kia!

September 29, 2021

Coastal Kia employees are very friendly and helpful. The service was great and they did what they said in the amount of time they said it would take. More

by TINAIVINS.FSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2021 -

Coastal Kia responded

Thank you for the five star review. We love the feedback including, "Coastal Kia employees are very friendly and helpful." We are thrilled to hear Sam Weisman and our service team exceeded your expectations. Thank you for trusting Coastal Kia with your automotive service needs. Please call us if you need anything.

September 28, 2021

The service manager was someone I had known and liked from the previous Mazda dealership. I have a Mazda but prefer to go to the Kia dealership for all my service needs. Our other car is a Kia and we f More

by JT855098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Sep 29, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We sincerely appreciate you taking the time to share your thoughts and high praises online. It was kind of you to rate Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger with five stars each. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. Please call us if you need anything. We are here to help.

September 28, 2021

Coastal Kia always had great communication when it came to updating me about my car! More

by CHEYENNE.BOWMAN123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for John Wigger and our service team. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled our service staff exceeded your expectations. Thank you for choosing Coastal Kia!

September 27, 2021

Great customer care in about an hour. Howard was very informative and took great care of me and my car More

by NAKDGRL.TB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Sep 27, 2021 -

Coastal Kia responded

We sincerely appreciate the five star review and compliments for your Service Consultant Howard Ramsey. It was thoughtful of you to mention him by name. Thank you for choosing Coastal Kia for your automotive service needs.

September 27, 2021

Coastal Kia is amazing! They were straight forward about my wait and kept me updated so I wouldn't feel forgotten. More

by SPENCER4JANEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Sep 27, 2021 -

Coastal Kia responded

Thank you! We think you are AMAZING too! We sincerely appreciate the five star service review and gracious comments. Thank you for choosing Coastal Kia. Please call us if you need anything.

September 26, 2021

Very friendly helpful quality and quick service. The team fit in my inspection and got a complimentary needed car wash! More

by MREID0321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Coastal Kia responded

Wonderful! We appreciate you taking time to rate your recent service experience online. We love the feedback including, "very friendly helpful quality and quick service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your business. We are here if you need us.

September 25, 2021

Coastal Kia experience was awesome! Their hospitality was done in excellence, the lobby and waiting room were clean! Everybody was friendly … will be coming back! More

by KTOLIVER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Coastal Kia responded

Fantastic! We are thrilled to hear your recent service experience went well. Thank you for the gracious comments and high marks for Sam Weisman in our service department. You are appreciated!

September 25, 2021

Courteous and competent service department. all associates showed a friendly and assisting attitude! Great job! More

by LYNNBSG628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey, Jason Dodd
Report | Print
Sep 27, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review. We love the feedback including, "courteous and competent service department." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again and please call us if you need anything.

September 25, 2021

The whole experience was very professional. They let me know all that was done. It was handled in a very timely manner. More

by TEDTBEAR7597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review and high marks for so many of our staff members. We appreciate the gracious comments and stellar review. Thank you for trusting Coastal Kia.

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