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Coastal Kia - Service Center

Wilmington, NC

4.8
3,474 Reviews

3,474 Reviews of Coastal Kia - Service Center

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October 11, 2021

Bob in service,as always, went way above expected service! Took my car in at last minute with driving issues. Arranged to get me to and from my appointment and had my car finished when I returned! More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Oct 11, 2021 -

Coastal Kia responded

Thank you for the five star review and wonderful service experience testimonial. It was thoughtful of you to mention Bob Tomlin by name. We love the feedback including, "Bob in service, as always, went way above expected service!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

October 10, 2021

Coastal Kia’s service department is amazing. They make the process so easy and they go the extra mile. More

by lisawsavage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and gracious comments. We love the feedback including, "they make the process so easy and they go the extra mile." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks for Sam Weisman and thank you for choosing Coastal Kia! You are appreciated.

October 09, 2021

Professional quick and they were very helpful. They quickly diagnosed the problem and called me when my part came in.. More

by Jamar Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Oct 11, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for Howard Ramsey and Sam Weisman. We love the feedback including, "professional, quick and they were very helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 08, 2021

Good service and a place to wait and good snacks and a good place to do business More

by LDANFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Oct 11, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our service team. We are thrilled to hear you enjoyed your experience while you waited. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting us with your automotive service needs. Please call us if you need anything. We are here to help.

October 07, 2021

Howard was forward with my maintenance needs and not pushy for anything extra. The waiting room was well stocked and comfortable. More

by Trevor Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Oct 07, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for Howard Ramsey in our service department. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your service needs. Please call us if you need anything. We are here to help. Thanks again!

October 07, 2021

I made an appt online 2 weeks in advance for a factory recall service appt. Once I arrived it was apparent they were not expecting me. The service was performed while I waited. They have a comfortable lou More

by Kimberlyhunt20
Recommend Dealer
No
Employees Worked With
Howard Ramsey
Report | Print
Oct 11, 2021 -

Coastal Kia responded

Thank you for your patience. We strive to deliver a truly exceptional experience to every client during every visit. Please call our Service Director John Wigger at 910-408-0100 to discuss your recent visit. We are here to help.

Oct 12, 2021 -

Coastal Kia responded

Kimberly, we are thrilled to hear you spoke with our Assistant Service Manager Tony Kirschner. We appreciate your patience and are here if you need us. Thanks again

October 06, 2021

Fast, on time, friendly, timely appointments (Myrtle Beach kia took 2 months for a service appointment) More

by lj83191
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Oct 07, 2021 -

Coastal Kia responded

Wow! Thank you for the amazing five star review and high marks for Howard Ramsey. We love the feedback including, "fast, on time, friendly, timely appointments." We sincerely appreciate you taking the time to go online and rate your recent service experience. Thank you for choosing Coastal Kia! You are appreciated.

October 05, 2021

I have yet to be disappointed with my service. Always quick and reliable. I wouldn't take my vehicles anywhere. Forever Kia. We own 3. More

by SHAWJACKIE64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Coastal Kia responded

Wonderful! 3 Kias ... wow! We sincerely appreciate your loyalty, the five star review and gracious comments. We love the feedback including, "forever Kia;" Please call us if you need anything. We are here to help. Thanks again!

October 05, 2021

i came in for an oil change , a free allinement check and free car wash. i was happy with the aervice More

by SWANC12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and rate Bob Tomlin and Sam Weisman so highly. We love the feedback including, "I came in for an oil change, free alignment check and free car wash. I was happy with the service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! You are appreciated.

October 04, 2021

They assisted me on a Saturday when they were already booked. They checked the car and even replaced the recall part. More

by cm_flowers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and high marks for your Service Consultant, Sam Weisman. We are thrilled our team exceeded your expectations during your Saturday service visit. Thank you for choosing Coastal Kia!

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