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Coastal Kia - Service Center

Wilmington, NC

4.8
3,429 Reviews

3,429 Reviews of Coastal Kia - Service Center

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August 26, 2021

Always great service, on time, call with updates and drop off and pick up from work. Would recommend to friends and family. Will continue to use for car servicing needs More

by sj
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 26, 2021 -

Coastal Kia responded

Thank you for the five star review and high marks for Howard Ramsey and Bob Tomlin. We love the feedback including, "always great service, on time, call with updates and drop off and pick up from work." We appreciate the high recommendations too. Thank you for choosing Coastal Kia!

August 24, 2021

The service adviser, Howard, is fantastic!! The technicians he is counting on let him down by requiring four visits to fix a simple body panel clip issue. More

by RODSMITH123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 24, 2021 -

Coastal Kia responded

Thank you Mr. Smith for the feedback and your loyalty to Howard Ramsey in our service department. We apologize for your frustration and are here to help. Thank you

Aug 27, 2021 -

Coastal Kia responded

Mr. Smith, Our Operations Manager Peggy Roberts has tried to reach you via phone. We apologize that we have not connected. Howard and our team are here to help. Please call Peggy at 910-798-4706 to discuss your recent visit. We look forward to your call. Thank you

August 24, 2021

Excellent service and prices.on time appointment.great staff.clean facility. Sam is great in the service department. Other workers from front desk to office are great . Great Work Kia Motors. More

by SMITHJOSEZELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "excellent service and prices on time appointment, great staff, clean facility." We sincerely appreciate you mentioning Sam Weisman by name. Thank you for your business! Please call us if you need anything. We are here to help.

Aug 24, 2021 -

SMITHJOSEZELL responded

Thank you for great service you and the team. See you all soon.

Aug 24, 2021 -

Coastal Kia responded

You are very welcome. We look forward to your next visit. :-)

August 24, 2021

I don't feel pressured into paying for a bunch of miscellaneous repairs. They're quick as I always get out before their estimated time. More

by TRSCHEBOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 24, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. It was thoughtful of you to give so many of our service team members such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 22, 2021

This was our first trip to NC and even when vacation went sour, Coastal Kia assured us all would be taken care of. Needless to say we made it home safely. Thank you and keep up the great work! More

by KPOLEN8787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure just the service dept., Howard Ramsey
Aug 23, 2021 -

Coastal Kia responded

We are so happy to hear your made it home safely. Thank you for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We are here if you need us. Thanks again!

August 21, 2021

service was great, people very friendly,place very clean i have had no problem any time i have been there like the new building very clean More

by DELNASCAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "service was great, people very friendly, place very clean..." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 20, 2021

My service advisor was very helpful and took time to answer my questions and saved me some money. The Courtesy car driver-David was delightful. More

by DSPEARS1959
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 23, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for our service team and David the Courtesy Van Driver. We sincerely appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

August 20, 2021

Friendly, knowledgeable, pleasant environment, clean. They listen and acknowledge my concerns. They answer my questions honestly and if they don't know the answer they will find out instead of making so More

by KUREBEACHBN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 23, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious comments. We appreciate the high marks for Howard your service advisor too. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 20, 2021

This dealer tries hard to give good customer service. Like most dealers, the costs are higher than local providers. Wait time for oil changes is too long More

by BRADY1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Coastal Kia responded

Thank you for the feedback and high marks for your service advisor Sam Weisman. We apologize for your wait time and are here to help. Thank you for choosing Coastal Kia!

August 19, 2021

Howard is always helpful, thorough, and transparent with me in regards to what my car needs and the cost. I drive 2.5 hours to come to coastal kia as opposed to my local kia just because Howard has always t More

by PARISABIGAILMOORE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 20, 2021 -

Coastal Kia responded

Wow! Thank you for your loyalty and compliments for Howard Ramsey in our service department. We love the feedback including, "Howard is always helpful, thorough, and transparent with me in regards to my car needs and the cost." We can not thank you enough for your loyalty and for traveling so far to see us. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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