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Coastal Kia - Service Center

Wilmington, NC

4.8
3,430 Reviews

3,430 Reviews of Coastal Kia - Service Center

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August 19, 2021

Howard is always helpful, thorough, and transparent with me in regards to what my car needs and the cost. I drive 2.5 hours to come to coastal kia as opposed to my local kia just because Howard has always t More

by PARISABIGAILMOORE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 20, 2021 -

Coastal Kia responded

Wow! Thank you for your loyalty and compliments for Howard Ramsey in our service department. We love the feedback including, "Howard is always helpful, thorough, and transparent with me in regards to my car needs and the cost." We can not thank you enough for your loyalty and for traveling so far to see us. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 19, 2021

I got excellent service when I took my car for its first oil change. Everyone was very professional and very nice. I appreciate the salesman named Steve because he has checked with me several times to make More

by KIRKUMJOYCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve sales, Howard Ramsey
Aug 20, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Coastal Kia service staff. It was thoughtful of you to recognize your Product Specialist Steve Kramer too. We sincerely appreciate your loyalty to both our sales and service departments. It was thoughtful of you to go online and share your experience. Thank you so much and please call us if you need us.

Aug 20, 2021 -

KIRKUMJOYCE responded

I have totally enjoyed my new Kia Rio. I also appreciate the professionalism that the staff have shown me. I also appreciate the fact that the salesman was not pushy and was very patient. When going for my first oil change everyone was very professional impolite. Thank you Staff for your help in answering all my questions.

Aug 20, 2021 -

KIRKUMJOYCE responded

I ment very polite.

August 19, 2021

Very friendly and accomodating staff. Replaced 2 front tires in a very timely fashion and used free shuttle service which worked out great. Great Place! More

by JBERNST62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. Thank you for the high marks for your Service Consultant Bob Tomlin too! We appreciate your loyalty and time spent posting this amazing review. Please call us if you need anything. We are here to help. Thanks again!

August 19, 2021

i am new to Wilmington and had an issue with my fuel door. Sam took care of me ; assured me that they would keep me informed the entire process. My car was ready within hours of dropping it off. The shu More

by kimberleymcguire20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly and David
Aug 20, 2021 -

Coastal Kia responded

Welcome to Wilmington! Thank you so much for the amazing testimonial and compliments for our team. It was thoughtful of you to mention Sam Weisman, Kelly Meadows and David Knowles by name. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the heartfelt testimonial and amazing service review. Please call us if you need anything. We are here to help. Thanks again!

August 17, 2021

Coastal Kia is the best. I honestly have never had a bad experience with them. And Sam is amazing. I honestly do not like dealing with anyone else because he is simply the best hands down. More

by ctsykes87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Coastal Kia responded

Wow! Thank you for the five star review and gracious comments. We love the feedback including, "Coastal Kia is the best...and Sam is amazing." We pride ourselves on delivering a truly exceptional experience to every service client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

August 16, 2021

Kia of Wilmington is always very professional and helpful. Sam is always the best! I travel to Wilmington las minute always for work and they always make sure I am taken care of ASAP! More

by SLL8472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Coastal Kia responded

Thank you so much for this amazing five star service review. It was thoughtful of you to mention Sam by name. We love the feedback including, "I travel to Wilmington last minute for work and they always make sure I am taken care of ASAP!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. You are appreciated.

August 14, 2021

always timely and helpful. Waiting area is impeccable . always timely and helpful. Waiting area is impeccable . work was preformed in less time than I was told to anticipate. Was given periodic updates. A More

by Munsey02
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2021 -

Coastal Kia responded

Thank you for the five star review. We sincerely appreciate the feedback and amazing testimonial. Thank you for choosing Coastal Kia!

August 13, 2021

Was a fantastic experience! Everyone was super kind and very quick to take care of my cars problem. I will definitely be going back. Highly recommended More

by AMYTHEURET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Coastal Kia responded

Thank you so much for the five star service review and high marks for your Service Advisor Sam Weisman. It was thoughtful of you to go online and share your recent service experience. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

August 12, 2021

Nice new digs. Salesman Steve helped me get a lower finance rate and a new car. It’s my fifth Kia. They seem to get better every year More

by PETERGUN1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Coastal Kia responded

Thank you so much! We love our new facility. It was thoughtful of you to mention our new space. We sincerely appreciate the five star review and gracious comments. Fifth Kia... W O W ! Thank you for your continued loyalty and trust. You are a very important part of our Coastal Kia family and we APPRECIATE YOU! Please call us if you need anything. We are here to help. Enjoy!

August 11, 2021

Friendly. Escorted me to the waiting room and asked if I would like my car washed. The time for the service was less than expected. More

by ZIZIE.66LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. We are thrilled to hear you were able to take advantage of our courtesy wash program. We love hearing our team exceeded your expectations. Please call us if you need anything. We are here to serve.

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