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Coastal Kia - Service Center

Wilmington, NC

4.8
3,432 Reviews

3,432 Reviews of Coastal Kia - Service Center

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July 28, 2021

Brought my Kia Soul in for a recall. The service dept. person was extremely professional and personable. Service was completed in a timely manner as promised. More

by FRAN6510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the name of the service dept. person who helped me.
Jul 28, 2021 -

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious comments. Thank you for trusting our service team with your automotive service needs. We love taking care of your Kia Soul and are here to help. Thanks again and please call us if you need us.

July 28, 2021

I was asked "Can I help you the minute the door opened" What a great experience!! My auto was finished on time and was washed. I was treated like the most special customer and was walked to my car when More

by JLMILLER2096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and amazing testimonial. We love the feedback including, "I was treated like the most special customer and was walked to my car when finished." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for the gracious comments and high marks for Sam Weisman. You are appreciated! Please call us if you need anything. We are here to help.

July 28, 2021

Your service department personnel are friendly, honest and always look out for the needs of your customers. I highly recommend them even if you don’t own a Kia. Of course I’d highly recommend a Kia to any More

by john132203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate your loyalty to Coastal Kia and value the time you took to share these thoughts online. Thank you for the high recommendations too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 28, 2021

I Definitely like the service I receive since having my 2019 kia optima plan to continue to get my vehicle serviced here from now on. More

by Bigg sexy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Coastal Kia responded

Great news! Thank you for the review and compliments. We appreciate you choosing our service department for your automotive service needs. We will take good care of your 2019 Kia Optima and you too. Please call us if you need anything. We are here to help. Thanks again!

July 27, 2021

Everyone was so nice. I guess I am a person of few words but I can not say enough about how nice everyone was, especially Sam in service. It has always been this way ever since I bought my Kia and that is w More

by GEASON3532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Coastal Kia responded

Isn't Sam Weisman in service just amazing? Thank you for the compliments for Sam and for this amazing five star review and testimonial. We appreciate your post and high marks for Sam. Your loyalty means the world to us. Please call us if you need anything. We are here to help. Thanks again!

July 27, 2021

Coastal Kia is a great dealership. The service department is really good about keeping me informed of what needs to be done with my vehicle and of the progress until it is completed. More

by BETSYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Coastal Kia responded

Awesome! We sincerely appreciate your loyalty to Coastal Kia and value the time you took to share your thoughts. Thank you so much for the five star service review. We pride ourselves on delivering a truly exceptional experience to every client during every visit. The high marks you gave your Service Consultant, Bob Tomlin, mean the world to us and Bob as well. Thanks again and please call us if you need anything.

July 26, 2021

In - Out done, could not have been a more enjoyable experience, Snacks and beverages to address the hunger. Upfront about all services performed with no surprises. More

by Ken
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Coastal Kia responded

Great! Thank you for the five star review and gracious comments. We are thrilled to hear you were comfortable during your recent service visit. Thank you for recognizing Sam Weisman's efforts to keep you informed. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 24, 2021

Service department is helpful and friendly and keeps the customer informed. I appreciate the courtesy wash too. The windows (inside and out) were the cleanest they have ever been and smudge-free. More

by jrhobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review. We are thrilled to hear you had a great experience and were able to enjoy our complimentary wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 22, 2021

This is the only place I bring my vehicle to,I am always satisfied with the customer service and the work you guys do.Sam us generally the one that helps me he always makes me feel welcome regardless I'd he More

by BLUENINJA000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Quinlan
Jul 23, 2021 -

Coastal Kia responded

Thank you for the five star review and high marks for Sam in our service department! We love the feedback including, "this is the only place I bring my vehicle to, I am always satisfied with the customer service and the work you guys do." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 21, 2021

People are attentive. Hospitality is warm. And you get out at a decent time with a complementary car wash, which was needed by the way. More

by GODWINPATRICIA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Coastal Kia responded

Great news! Thank you for the thoughtful testimonial and wonderful review. We pride ourselves on delivering a truly exceptional experience to every client during every visit. We are thrilled to hear your service visit went well. Thank you for choosing Coastal Kia!

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