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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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March 09, 2021

Excellent staff. They’re doing a fine job here at coastal Kia. I will definitely recommend any one that I know to go see them when they need a new car. Loving my 2021 telluride More

by TCAISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 10, 2021 -

Coastal Kia responded

Congratulations on the purchase of our 2021 Kia Telluride! You will love it! We sincerely appreciate the five star review and amazing feedback. Thank you for the high recommendations too. Please call us if you need anything. We are here to help. Thanks again!

March 09, 2021

All of the service folks that I have dealt with are very nice, respectful and knowledgeable. They always let me know how long the service will take and keep me informed of the progress and if any issues com More

by BETSYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 10, 2021 -

Coastal Kia responded

Fantastic! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to rate Howard, Bob, Sam and John so highly. Please call us if you need anything. We are here to help. Thanks again!

March 08, 2021

The Service Center is great. It does not matter which service representative I get, I am treated the same way. They keep me informed about what is due next and when it will needed to be done by which gi More

by jackgo2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Coastal Kia responded

This is amazing! Thank you for the five star review and amazing testimonial. We sincerely appreciate your business. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear our service team has earned your business and most importantly.... your trust. Please call us if you need anything. We are here to help. Thanks again!

March 08, 2021

I am always impressed with Coastal Kia. I have been very satisfied since day one, and it continues now with there service department. I have never felt like I have ever been taken advantage of at Coastal Ki More

by pherrmann923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 08, 2021 -

Coastal Kia responded

Wow... thank you so much. We sincerely appreciate the great review. We are thrilled to hear our service department exceeded your expectations. Thank you for your loyalty and trust. Please call us if you need anything. We are here to help.

March 07, 2021

Service center is always ready to assist. I really like how they give a courtesy car wash. I will get my next car from there. More

by margaret.isbell37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Coastal Kia responded

Thank you for the amazing service review. It was thoughtful of you to rate Bob Tomlin so highly. We look forward to seeing you during your next service visit. Thank you for being an important part of our Coastal Kia family!

March 04, 2021

Friendly and very knowledgeable service department!! They worked very hard to meet my scheduling needs. I love my Sorento and they keep it running in great shape. More

by KSAVAGE585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Coastal Kia responded

Thank you so much! We appreciate the five star service review. It was thoughtful of you to mention Bob and Sam by name. Thank you for choosing Coastal Kia.

February 26, 2021

Excellent Service. On time appts., keeps you advised of progress of the service, great job washing the car. Very polite employees. Prices in keeping with local service centers. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments. We are thrilled to hear our service team exceeded your expectations. It was thoughtful of you to give Sam Weisman such high marks too. We look forward to seeing you during your next scheduled service visit. Thank you for choosing Coastal Kia!

February 25, 2021

This was a big service and I was anticipating waiting quite awhile. I was told 3 hrs or so. What a surprise they finished within a little over 2 hrs. Beautiful comfortable new waiting area and Sam my ser More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear Sam and our service team exceeded your expectations. It was thoughtful of you to compliment our new facility. We appreciate you. Please call us if you need anything. Thanks again!

February 25, 2021

Sam always makes service simple. Always on point, effective communication and exceptional courteous service. The entire team makes doing business with Coastal a pleasure. Bob always has a smile and f More

by JARETTELLIOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Isn't Sam Weisman the best? Thank you for the five star review and compliments for Sam and Bob. We love the feedback including, "always on point, effective communication and exceptional courteous service." It was thoughtful of you to compliment our new facility too. We love it! Please call us if you need anything. Thank you for choosing Coastal Kia!

February 25, 2021

Timely, courteous, polite and very cost effective. Will always have my Telluride serviced at Coastal. New facility is impressive. Clean, neat and comfortable with all the ness. amenities for a customer More

by warrenlibutti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We are thrilled you found our new facility to be comfortable. Thank you for your trust and loyalty. Please call us if you need anything. We are here to help. Thanks again!

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