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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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February 09, 2021

I go in for service on the regular as needed. I go to Sam who is always professional. Always good service. Will continue to be a customer. More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Sam is amazing and we are lucky to have him. We sincerely appreciate the kudos and thoughtful feedback. Thank you for choosing Coastal Kia!

February 08, 2021

i will try to get 25 words. It was just a oil change and a 16 point check. I was wondering if the coolant level is one of the 16 point checks because it was on the low mark with the car warmed up to running More

by SWANC12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Coastal Kia responded

Thank you for the five star review. We sincerely appreciate the feedback. Please refer to your multi-level inspection report and call Bob Tomlin at 910-408-0100 with any questions. We are here to help. Thank you for choosing Coastal Kia!

February 07, 2021

The guys as always were very helpful and the work was done in a very timely manner. Great job as always as well. Thank you More

by eighteenin3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 06, 2021

was a great pleasure working with kevin on our journey to find the car we wanted. Our experience was fantastic from beginning to end. Kevin was very laid back, not too pushy and understood what we wanted as More

by jennings.sarah817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Feb 09, 2021 -

Coastal Kia responded

You are very welcome. Thank you for the five star review and amazing testimonial. It was thoughtful of you to mention Kelvin and Tyler by name. Welcome to the Coastal Kia family! Please call us if you need anything. Thanks again.

February 05, 2021

I go to KIA for all of my car service needs. I love working with Bob and Sam! They are awesome and keep me going back! More

by HBUNTROCK425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Coastal Kia responded

We could not agree more.... "Bob and Sam are awesome." We sincerely appreciate the five star review and gracious comments regarding your recent service experience. Thank you for choosing Coastal Kia!

February 05, 2021

Absolutely great customer service and hospitality. Everyone service member greeted. I would highly recommend Coastal Kia to people I know. Thank you all for your service. More

by WARRIARICKS1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Feb 11, 2021 -

Coastal Kia responded

Thank you for the five star review and high recommendations. We love the feedback including, "absolutely great customer service and hospitality." It was thoughtful of you to rate Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger with such high marks. Thank you for choosing Coastal Kia!

February 04, 2021

I always have a great experience from the Service I always have a great experience from the Service Dept. Bob kept me updated on my Kia soul and it was delivered back to me on time. Thanks More

by CHUCKMENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Coastal Kia responded

Isn't Bob Tomlin awesome? Thank you for the five star review and compliments for Bob. We sincerely appreciate your business and are here if you need anything. Thanks again!

February 04, 2021

Fast, courteous and quality service. Car was ready on time as promised. It was washed and clean. What else can I say. A good visit. More

by JRSMITH2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear you experienced, "fast, courteous and quality service." Please call us if you need anything. We are here to help. Thanks again!

February 04, 2021

Fast, courteous and quality service. Car was ready on time as promised. We took the car for a heat and AC issue. Easy process. Friendly staff. More

by MJACKSON90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 04, 2021 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We are thrilled to hear our service team exceeded your expectations. Thank you for the high marks for Howard too. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 04, 2021

We always love coming here to work with Howard. He always makes sure that when we service our Kia Soul that we are aware of everything, given options, and clearly communicated with. We will keep coming back. More

by PARISABIGAILMOORE46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 11, 2021 -

Coastal Kia responded

Thank you for the great review and compliments for Howard. He is amazing and we are lucky to have him. He is a great ambassador for our service department and for the Kia brand as well. Thank you for choosing Coastal Kia!

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