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Coastal Kia - Service Center

Wilmington, NC

4.8
3,388 Reviews

3,388 Reviews of Coastal Kia - Service Center

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December 21, 2020

Coastal Kia always makes me feel like I will be taken care of and I wall always take my vehicles to them for many years to come. More

by pautry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 23, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing review and gracious comments. It was thoughtful of you to rate so many of our team members individually. We sincerely appreciate your loyalty and thoughtful comments. Thank you for trusting us with your service needs. We sincerely appreciate your business and are always here to help.

December 19, 2020

Very wonderful customer service and a very polite and friendly group of individuals. I've never had an issue with any servicing performed on my vehicle and it is always done in a timely manner. More

by A. Wilkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 20, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

December 18, 2020

They were so nice. They made sure I was happy with my service went above and beyond. Nothing bad At all to say about the staff More

by CHELACAMACHO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 18, 2020 -

Coastal Kia responded

Fantastic! We are thrilled to hear your recent service visit went well. Thank you for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We appreciate it. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

December 18, 2020

Excellent service! I called to schedule a re-call repair; Bob was able to fit me in almost immediately. They dropped me off at my house while they worked on my car, so that I could work and then dropped my c More

by mwe5883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the driver and the concierge, she was wonderful!, Howard Ramsey
Dec 23, 2020 -

Coastal Kia responded

Thank you for the amazing review! We are thrilled to hear you found our complimentary concierge service convenient and reliable. It was thoughtful of you to recognize Bob Tomlin, your Service Advisor, Bob Orr, your Shuttle Driver, and Tracy Higgins, your Concierge Director, in your review. We are thrilled to hear we exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again!

December 18, 2020

Wonderful, friendly service. Would highly recommend. Sam really was very thorough. Will definitely buy my next Kia Sorento from this dealership, just waiting for something to happen to my 2011, but it still More

by KRISG199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Coastal Kia responded

Glad to hear your 2011 Kia is doing well! Thank you for the five star review and compliments for Sam Weisman in our service department. We love your feedback including, "wonderful, friendly service... would highly recommend." Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

Dec 18, 2020 -

KRISG199 responded

Your welcome!

December 16, 2020

I always feel welcomed when I take my car in for service. Sam is so helpful and efficient. The work is done in a timely manner and I always get a follow up call to make sure everything went as it should. A More

by EVELYNWILLIAMS1328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Coastal Kia responded

Perfect! Thank you for the five star review and wonderful testimonial. It was thoughtful of you to mention Sam Weisman by name. He is amazing and we are lucky to have him. We are thrilled to hear Sam and our service team exceeded your expectations. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

December 16, 2020

Staff is very friendly and knowledgeable. It is not easy with the COVID 19 to be able to visit most places unless it is an emergency. At the KIA service and dealership/showroom, they have sanitizer and wipe More

by LADYBABY691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing testimonial. Your wonderful service review and gracious comments are greatly appreciated. We strive to provide a exceptional experience which is safe for our clients and our staff. We are thrilled to hear we achieved this goal. Thank you for being an important part of our Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!

December 14, 2020

These guys are great, had me in and out quickly. Very friendly and professional. Good customer service, would recommend again and again and again and again. More

by BRANDY.CATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Coastal Kia responded

Thank you! We appreciate the high recommendations and awesome five star review. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

December 14, 2020

Very friendly people clean bathrooms and the wait was right on time just how they told me about my wait time and I will be back More

by VANESSAGRAHAM0626
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 15, 2020 -

Coastal Kia responded

Thank you for the praise and wonderful five star service review. It was thoughtful of you to rate our service team with such high marks. Please call us if you need anything. We are here to help. Thanks again!

December 14, 2020

The service guys were very friendly and polite. They completed my recall and tune up in less than 2 hours. I was very pleased with my service More

by jsamuel2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Thank you for the five star service review and high marks for our service department team. We love the feedback including, "service guys were very friendly and polite...they completed my recall and tune up in less than 2 hours." It was thoughtful of you to rate Howard, Bob, Sam and John so highly too. Thank you for being an important part of our Coastal Kia family!

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