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Coastal Kia - Service Center

Wilmington, NC

4.8
3,417 Reviews

3,417 Reviews of Coastal Kia - Service Center

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January 21, 2021

Great service. Fast friendly and honest. Sam kept me informed about my vehicle. He went over the inspection and explained everything. Guys did a great job. More

by RHIGDON75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2021

Service rep met me immediately. He gave me a quick overview of the process and the approximate time it would take. He kept me informed and the service was completed in the time I was told. More

by RLKWNC11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2021

My second time to visit the service center. Howard did a great job both times in getting me in, keeping me informed and getting me out Thanks Howard! Michael More

by MICHAELDYSON78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady taking care of the customer waiting area for service was very friendly!, Howard Ramsey
January 18, 2021

Great people, great service, great facility. Like the fact that they wash the car when it is serviced. Like that they keep records of what is needed next. More

by FLEMINGLD1
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate your comments including, "great people, great service and great facility." We are thrilled you were able to take advantage of our courtesy wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 14, 2021

Prompt, kept me informed. Sam was fantastic. He walked me to my car had the heater going so I would be warm when I got in. Reasonably priced. Highly recommend. More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Coastal Kia responded

Thank you for recognizing Sam by name. He is wonderful, his clients love him and we are lucky to have him. Thank you for the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "prompt...reasonably priced... high recommend." Please call us if you need anything. We are here to help. Thanks again!

January 13, 2021

Mr service visit for a oil change and tire rotation went off without any issues. Pretty fast friendly service. They even offered to wash my car even though it was misty raining More

by CMATHEWS59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Jan 13, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and amazing testimonial. We are thrilled our service team exceeded your expectations during your recent service visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

January 13, 2021

They were courteous, efficient and explained the work and cost needed for my vehicle. There was no pressure or sales pitch that would deter me from returning and loved the shuttle service still offered even More

by oreinberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 14, 2021 -

Coastal Kia responded

Thank you for the great service review! It was thoughtful of you to go online and share your comments. We love the feedback including, "they were courteous, efficient...love the shuttle service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 10, 2021

We have found both the service and sales department associates to be knowledgeable, friendly and courteous. The last couple of times we waited at the dealership and Sam did everything he could to assu More

by matemall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Coastal Kia responded

Thank you! We appreciate the wonderful testimonial and compliments for Sam Weisman in our service department. We love the feedback including, "we have found both the service and sales department associates to be knowledgeable, friendly and courteous." You are appreciated too! Thank you for choosing Coastal Kia.

January 08, 2021

Great service. Very friendly. Made sure my vehicle was in top notch shape. Worked with my warranty to get everything covered as much as possible. More

by CHANTELLMYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 11, 2021 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate it. It was thoughtful of you to rate your experience with Howard, Bob, Sam and John too. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear they exceeded your expectations. Thanks again!

January 07, 2021

Friendly, knowledgeable staff. Love how they meet you outside at your car. Nice waiting area. Updates given while you wait. Service department is great. Will definitely use again. More

by MARABIGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 07, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love the feedback including, "friendly, knowledgeable staff...will definitely use again." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

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