Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,388 Reviews

3,388 Reviews of Coastal Kia - Service Center

Sort by
December 14, 2020

Awesome service from Service Dept. as usual. Sam met me outside with a smile and greeted me by name. After leaving my car with Sam I went inside where Howard also greeted me by name and with his usual chi More

by TBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason G., Kelley, Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Wow! Thank you so much for the five star review and amazing testimonial. We sincerely appreciate it. It was thoughtful of you to mention Sam, Howard, Jason G and Kelly by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the wonderful review and for your loyalty as well. Please call us if you need anything. We are here to help. Thanks again!

December 12, 2020

Service was good. They did a car wash but when I got car back. The windshield I guess was not dried and water was still on car. I guess a car wash does not include wiping a car down. More

by STILLLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Thank you for the feedback and wonderful review! We are thrilled to hear your service visit went well. Our sincere apologies that your vehicle was not wiped down after your courtesy wash. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 12, 2020

Professional, very efficient, I received the service needed, a technical analysis was preformed before hand and the required repairs, in this case brakes, completed, I was also apprised of potential pro More

by JCE
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments. It was thoughtful of you to rate our service department employees with such high marks. We love the feedback including, "professional, very efficient... received the service I need." We sincerely appreciate your business and are here if you need anything. Thank you for choosing Coastal Kia!

December 11, 2020

We had a great experience with Kelvin. It was We had a great experience with Kelvin. It was relaxing, no pressure. I would recommend Coastal Kia and Kelvin to everyone. They also have a More

by CJELLISOKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Kelvin Swinson
Dec 14, 2020 -

Coastal Kia responded

Kelvin does an amazing job and it was thoughtful of you to recognize his efforts. Thank you for the five star review. Congratulations on your recent purchase.Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 11, 2020

Always a good experience in their service department. Howard and his team always take good care of our 8 year old Forte. Would recommend them to service any vehicle bought there. More

by robdro23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the great review and high marks for Howard Ramsey and our service team. We sincerely appreciate your loyalty. We love taking care of your 8 year old Kia Forte and look forward to many years to come. Please call us if you need anything. We are here to help. Thank you for your loyalty and for being an important part of our Coastal Kia family!

December 10, 2020

I would like to thank my Kia service representative Bob Tomlin for handling all my warranty and matenance needs. Very professional and quick with updates. More

by REJECTTECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for your Service Advisor Bob Tomlin. Bob is a true asset to our organization and we are lucky to have him. Your gracious comments have been shared with Bob and our entire team. We sincerely appreciate the feedback including, "very professional and quick with updates." Thank you for choosing Coastal Kia! We are here if you need us.

December 10, 2020

Service people were friendly & professional. I asked about checking it all out to see if all was in order & 2 other services were done in a timely matter. Car was washed & waiting out front. More

by KAYUS4795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for our service department. We are thrilled to hear they exceeded your expectations. It was thoughtful of you to rate your experience with Bob Tomlin too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 09, 2020

Great service. Very happy with everything they did for me. Howard was great. Love my car and love bringing it to coastal kia. Will be coming back More

by CJSTECHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 09, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for Howard Ramsey in our service department. Please let us know if you need anything. We are here to help. Thank you for being an important part of our Coastal Kia family. You are appreciated!

December 09, 2020

Very professional, very friendly great service. Was kept informed about my service. Lounge was very comfortable offering free snacks and water. I would recommend this dealership to my friends and family. More

by ANITAALLEN417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 09, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. We are thrilled to hear you were able to enjoy our customer lounge experience. We love your feedback including, "very professional, very friendly, great service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 07, 2020

Sam was very nice and quick to get my car done for me. Very friendly in person and on the phone 100%. For me thank you More

by REDNECKGURL854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for Sam Weisman in our service department. It was thoughtful of you to recognize his efforts. Sam is a true ambassador for our "truly exceptional experience" mission. We are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

...
213
...