Coastal Kia - Service Center
Wilmington, NC
3,416 Reviews of Coastal Kia - Service Center
Very wonderful customer service and a very polite and friendly group of individuals. I've never had an issue with any servicing performed on my vehicle and it is always done in a timely manner. friendly group of individuals. I've never had an issue with any servicing performed on my vehicle and it is always done in a timely manner. More
Excellent service! I called to schedule a re-call repair; Bob was able to fit me in almost immediately. They dropped me off at my house while they worked on my car, so that I could work and then dropped my c Bob was able to fit me in almost immediately. They dropped me off at my house while they worked on my car, so that I could work and then dropped my car off at my house (cleaned), when they were finished. Best service I have ever had! Thank you. More
Wonderful, friendly service. Would highly recommend. Sam really was very thorough. Will definitely buy my next Kia Sorento from this dealership, just waiting for something to happen to my 2011, but it still really was very thorough. Will definitely buy my next Kia Sorento from this dealership, just waiting for something to happen to my 2011, but it still runs like new! More
They were so nice. They made sure I was happy with my service went above and beyond. Nothing bad At all to say about the staff service went above and beyond. Nothing bad At all to say about the staff More
Staff is very friendly and knowledgeable. It is not easy with the COVID 19 to be able to visit most places unless it is an emergency. At the KIA service and dealership/showroom, they have sanitizer and wipe with the COVID 19 to be able to visit most places unless it is an emergency. At the KIA service and dealership/showroom, they have sanitizer and wipes available for the pubic and facial mask are required. The sitting is appropriately distanced and they are still providing their customers with snacks, coffee, water, etc to make their wait a bit more comfortable. If you are not comfortable inside, they also have sitting outside. More
I always feel welcomed when I take my car in for service. Sam is so helpful and efficient. The work is done in a timely manner and I always get a follow up call to make sure everything went as it should. A Sam is so helpful and efficient. The work is done in a timely manner and I always get a follow up call to make sure everything went as it should. Awesome service. More
The service guys were very friendly and polite. They completed my recall and tune up in less than 2 hours. I was very pleased with my service completed my recall and tune up in less than 2 hours. I was very pleased with my service More
These guys are great, had me in and out quickly. Very friendly and professional. Good customer service, would recommend again and again and again and again. friendly and professional. Good customer service, would recommend again and again and again and again. More
Awesome service from Service Dept. as usual. Sam met me outside with a smile and greeted me by name. After leaving my car with Sam I went inside where Howard also greeted me by name and with his usual chi outside with a smile and greeted me by name. After leaving my car with Sam I went inside where Howard also greeted me by name and with his usual chipper demeanor. After getting everything set up for servicing they called the shuttle for me. While waiting I was approached by Jason G, who wanted to show me the new K5. We looked and Jason talked with a no pressure sales approach, which goes a long way. My shuttle arrived and I departed with Kelley, always pleasant and accommodating. He was there to pick me up just as I got ready to call for a return to the dealership. The price was better than expected too, so all in all it was a great visit....... Oh yeah, the vehicle servicing was on point as well. More
Very friendly people clean bathrooms and the wait was right on time just how they told me about my wait time and I will be back right on time just how they told me about my wait time and I will be back More