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Coastal Kia - Service Center

Wilmington, NC

4.8
2,867 Reviews

2,867 Reviews of Coastal Kia - Service Center

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October 26, 2019

Check red air bag light Work completed in timely manner. Very professional, friendly and accommodating staff. Staff very good about explaining results of their assessment a More

by WILBURNAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear our team exceeded your expectations and were able to get you back on the road quickly. We are here to serve. Please remember we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help. Thanks again.

October 26, 2019

replace fluids Everyone in service and transport were extremely friendly. They told me what they were going to do and then told me an appox. time. The van driver to More

by VICKYMCLEANYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : sam howard and bob
Oct 28, 2019 -

Coastal Kia responded

Fantastic! Our entire service team wants to thank you for the five star service review. We are thrilled you were able to take advantage of our Courtesy Shuttle Program. Our clients find it to be extremely convenient. We appreciate you choosing our Coastal Kia to take care of your service needs. We are here to help. Thanks again!

October 25, 2019

Dead battery Sam was professional and caring as always. Calling to check on the service afterwards!! He told me exactly what to do when I called to ask what to do. More

by CINDYDUCHARME16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam W.
Oct 25, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? We get dozens of comments from his clients each month. They all love him and we do too. It was thoughtful of you to mention Sam by name. Thank you for the five star service review. We are thrilled we were able to exceed your expectations. Don't forget about our Concierge Service which will pick up and deliver your vehicle to you after your service is complete. Thank you for choosing Coastal Kia!

October 25, 2019

Satisfaction! This is my fifth Kia Sorento, so what does that tell you. Sam has helped me with the last three or four since Brooke left (who was also excellent to d More

by SHERKITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Wiesman
Oct 25, 2019 -

Coastal Kia responded

Fifth Kia Sorento.... wow!! Thank you so much for the awesome review and gracious comments. We do truly have the best team and Pat Koballa is grateful for it everyday. It was extremely thoughtful of you to recognize our customer service efforts. We are home of the "truly exceptional experience". We love that you mentioned Sam by name. Your review has been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. Thanks again.

October 24, 2019

Great experience The staff is friendly, knowledgeable and keeps you informed every step of the way. I am never kept waiting. Waiting room is clean and comfortable. More

by ATAP09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin
Oct 24, 2019 -

Coastal Kia responded

Thank you for the five star review! We love the comment, "staff is friendly, knowledgeable and keeps you informed every step of the way." We are thrilled you were comfortable during your wait. We get a lot of compliments on our Customer Lounge Experience. Please feel free to take advantage of our Concierge Service which will pick up your vehicle and deliver it back during your next service visit. We are here to serve at the home of the "truly exceptional experience". Thank you for trusting us with your vehicle and for being an important part of our Coastal Kia Family!

October 24, 2019

Great! Quick, easy and painless! Got my car in with no notice to address a recall issue. Done within a few hours. Couldn't have asked for better service. More

by POWELLBRANDON89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 25, 2019 -

Coastal Kia responded

Thank you for the five star service review. We love the comment, "quick, easy and painless!" Wonderful! We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia. Let us know if you would like your vehicle picked up at your next service. We offer a Concierge Service which will pick up your vehicle and drop it back off after the service has been completed. We pride ourselves on our A+ BBB rating and high review scores. Thank you for being an important part of our Coastal Kia Family!

October 24, 2019

Awesome service. Trunk latch on our 2017 Kia Optima broke and trunk wouldn't latch. Called the service department and was told to bring it right in. Was in and out in More

by JODEBRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the high recommendations and awesome five star review! It is always nice to hear that our service department exceeded your expectations. We are thrilled they were able to address your trunk latch concern quickly. Don't forget that we offer a complimentary Concierge Service which will pick up and drop off your vehicle when service is needed. We appreciate you being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

October 24, 2019

New Kia Oil Change Th staff was very friendly and helpful but having an appointment and it taking over and hour for an oil change is a little long for the labor required More

by DEC68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Coastal Kia responded

Thank you for the review and feedback. We apologize for wait. We appreciate you choosing to service your vehicle with our Kia Factory Trained Technicians and Service Advisors. We would like to offer our Concierge Service to you during your next visit. We can pick up your vehicle and return it to you so that you will not have to wait. Thank you for choosing Coastal Kia!

October 24, 2019

SERVICE The staff are very friendly and helpful. The work is neat and prompt . The only drawback is the cost of some of the preventive maintenance is pricey More

by DENNISMCGAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the awesome review and for mentioning Howard by name. Your gracious comments have been shared with Howard and our entire service staff. We appreciate you trusting your vehicle with our Kia Factory Trained Service Consultants and technicians. Please call us if you need anything or have any questions. We are here to help.

October 23, 2019

Prompt, dedicated service. Very professional. I was pleased , respected and not pushed into anything. I was given an explanation of what was to be done and afterwards was given materials for my r More

by LAINETURNER236 Laine Turner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 24, 2019 -

Coastal Kia responded

Wonderful! It was thoughtful of you to go online and share your experience. We sincerely appreciate the five star review. Your gracious comments and testimonial are truly appreciated as well. Please let us know if you need us for anything. We are just a phone call away and can come pick up your vehicle next time if needed. Thanks again!

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