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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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November 05, 2020

Your service manager is A-1 in my book. He was able to get the part we needed and make the repair the same day! More

by JMBJR210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim ?
Nov 05, 2020 -

Coastal Kia responded

Fantastic! Thank you for the "A-1" grade and amazing feedback. We sincerely appreciate you going online and sharing your experience. Thank you for choosing Coastal Kia for your automotive service and parts needs. You are appreciated!

November 03, 2020

Sam makes my visit to the service center a very relaxing experience, from the moment I arrived he was at my door to promptly check me in and start the service on my vehicle,offered coffee and a snack ,and k More

by thomasmichael42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Coastal Kia responded

How awesome is that! Thank you for the five star review and amazing testimonial. It was thoughtful of you to mention Sam Weisman by name. We are thrilled to hear you had a pleasant waiting experience. Your kind words and wonderful review have been shared with Sam and our entire team. Thank you for choosing Coastal Kia! You are appreciated.

November 02, 2020

Sam was my service manager. Always a good trip in there with Sam. He makes sure that everything is done. I enjoy seeing Sam. I also love the fact that you come and pick up and deliver my car back to me. I More

by YARNCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Coastal Kia responded

We could not agree more! Sam is amazing and it was thoughtful of you to mention him by name and sing his praises. Thank you for mentioning Bob, Kelly and Tracy as well. We are thrilled to hear you enjoyed our Complimentary Concierge Service. Please call us if you need anything. We are here to help. Thank you for the amazing five star review. We appreciate it!

November 01, 2020

Sam was my service guy I gave him 5 stars because he did a great job of keeping me informed on what was going on with my car including costs and the mechanic that did the repairs also did a great job More

by DLEE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

Fantastic! Thank you for the wonderful review and compliments for Sam Weisman in our service department. It was thoughtful of you to recognize his customer service skills; we are thrilled to hear he exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Thanks you for choosing Coastal Kia!

October 31, 2020

Outstanding phone voice and professionalism from Bob, service efficient and timely, superb waiting lounge. Follow up calls from both service and sales, extraordinary peeps! A+ More

by KARENMPAPPAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

A+... we'll take it! :) Thank you for the amazing service review. It was thoughtful of you to mention Bob Tomlin by name. Your amazing review and gracious comments have been shared with Bob and our entire staff. We are thrilled to hear you were able to enjoy our VIP Waiting Area with complimentary snacks and drinks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 31, 2020

Very nice. Easy. Oil change and vehicle check on my new Kia Optima. Very easy to schedule. Great customer service. Nice staff treated me well. More

by IVANCEVICHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 02, 2020 -

Coastal Kia responded

Wonderful! Thank you for rating the following service members individually: Howard, Bob, Sam and John. We sincerely appreciate the five star service review and gracious comments. We are thrilled to hear you had a pleasant experience and were "treated well." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 30, 2020

I purchased a KIA vehicle from Edwin. Everyone in the office is very friendly, specially Uber. He helped me out choose the right car for me. I love the customer service they have and I’m really happy wit More

by ALEXANDERAVALO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Alvarenga
Nov 02, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Edwin and Uber. Congratulations on your recent Kia purchase from our team at Coastal Kia! We are thrilled to hear you had a great experience. Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again.

October 30, 2020

Outstanding service and support -- super responsive and proactive in terms of scheduling and follow-up. Very much appreciate the attention to detail - impressed by Sam Weisman's commitment to customer sat More

by farbermaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

Sam truly does have an strong commitment to superior customer service. It was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. Thank you for recognizing our "attention to detail" too. You are an important part of our Coastal Kia family and we appreciate you.

October 28, 2020

Excellent Service! Sam Weisman is an asset to the dealership. Professional, Courteous, and Knowledgeable.Nice to know He will be there when we bring the Kia in for service. More

by BILLMJR58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Coastal Kia responded

Thank you! You are exactly right... "Sam Weisman is an asset to the dealership" and we love having him on our team. Thank you for the five star review and gracious comments. We sincerely appreciate your loyalty and kindness. Your wonderful comments have been shared with Sam and our entire team. Thanks again!

October 27, 2020

Excellent service! What else can I say? Sam Weisman is a professional. and I consider him a friend. Glad to have the car cleaned. Thank you More

by SSLAWINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Coastal Kia responded

Simply wonderful! Wow! Thank you for you gracious comments. We sincerely appreciate the heartfelt review and your loyalty towards Sam and our team. Your amazing review has been shared with Sam and our entire service staff and management team. We are thrilled to hear you were able to take advantage of our Courtesy Wash Program. Thank you for being such an important part of our Coastal Kia Family!

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