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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,415 Reviews of Coastal Kia - Service Center

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October 27, 2020

Bob was great to work with and clearly communicated what the next steps were should I experience the problem again. And the Courtesy Shuttle driver went above and beyond to help me out of a bind. Thanks C More

by Edwards20
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Coastal Kia responded

Thank you for the awesome five star service review for Bob and our team! We are thrilled to hear you were able to take advantage of our courtesy van experience. It sounds like they were very helpful! Thank you for recognizing our customer service efforts. We pride ourselves on delivering a truly exceptional experience to every client during every visit. You are appreciated! Thanks again.

October 26, 2020

I highly recommend Coastal Kia for all your needs. I've been going there for all of my services since 2016. Sam in the service department is the best 🙂 More

by LW3876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Thank you so much for the high recommendations and compliments for Sam Weisman in our service department. It was thoughtful of you to go online and rate your experience. Thank you for your loyalty. Please call us if you need anything. We are here to help!

October 26, 2020

Sam was really great to work with. He provided great customer service and clearly communicated the repairs needed and the expected outcomes on price. I would definitely work with him and the team again More

by JCG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for Sam Weisman in our service department. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "he provided great customer service and clearly communicated the repairs needed..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your service needs. Your wonderful review and gracious comments have been shared with Sam and our team. Thanks again!

October 26, 2020

The staff at coastal Kia specifically in the service department are so kind. They provide great service in a timely fashion. Keeping you updated on what’s going on with your car. Thank you guys so much! More

by DELO.MONALENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 27, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star Dealer Rater review for our service department at Coastal Kia. It was kind of you to go online and share your service experience. We love the feedback including, "they provide great service in a timely fashion." Thank you for rating all of our service team members individually. You are an important part of our Coastal Kia family and we appreciate you! Thanks again.

October 26, 2020

Sam is always nice to work with and takes good care of his customers. Sam is always nice to work with and takes good care of his customers. More

by MOSSKR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Coastal Kia responded

Thank you for the wonderful review and compliments for Sam Weisman in our service department. It was thoughtful of you to go online and share your experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.!

October 24, 2020

Always very helpful with any issue going on at the moment with my vehicle and services are always on time or if now sooner than expected! More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Wonderful Francis! Thank you for the five star review and gracious comments. We sincerely appreciate your loyalty to Sam Weisman and the rest of our Coastal Kia service team. Please call us if you need anything. We are here to help. Thanks again!

October 23, 2020

The service department is always easy to work with, very professional and helpful. They always do more than needed. Waiting area is very clean, snacks , and social distancing is enforced. Great dealer. More

by bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Coastal Kia responded

Thank you Bobby! We appreciate the compliments for our Coastal Kia service department. We are thrilled to hear they exceeded your expectations during your recent visit with Sam Weisman. It is also wonderful to hear you were able to enjoy our VIP Customer Lounge experience. We sincerely appreciate your loyalty and gracious comments. Thank you for choosing Coastal Kia!

October 23, 2020

Awesome service dept. everyone is friendly and very helpful. This is only my second time to go to Coastal Kia and I love how quickly service is done. Sam helped me with getting in the door in a timely More

by PSPROPLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 26, 2020 -

Coastal Kia responded

Thank you so much for the five star review and high marks for our service advisors including; Howard Ramsey, Bob Tomlin and Sam Weisman. We love to hear you are enjoying your Kia. You are an important part of our Coastal Kia family and we appreciate you. Thanks again!

October 22, 2020

I'm always pleased with your service. The staff is knowledgeable and helpful in letting me know what service is needed. I would buy another Kia in a heartbeat because of the great service center. Yo More

by TAYLOR412823
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 23, 2020 -

Coastal Kia responded

Thank you! We are thrilled to hear Howard Ramsey and our Coastal Kia service team continue to exceed your expectations during every service visit. We sincerely appreciate the five star service review and gracious comments. Your unwavering loyalty means the world to us. Thank you for being an important part of our Coastal Kia family.

October 22, 2020

Very professional fast service the waiting area is always clean they even have snacks very accommodating they do practice social distancing which is very important Love this place More

by GIOVANNALATTARULI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Coastal Kia responded

Thank you! We are thrilled you had an opportunity to enjoy our Customer Service Lounge Experience. It was thoughtful of you to go online and share your experience. We sincerely appreciate the high marks for Bob Tomlin and Sam Weisman too. Thank you for your loyalty. We are here if you ever need anything. Thanks again!

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