Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

Sort by
October 22, 2020

Great service, friendly staff, fair prices while providing a safe environment! I leave knowing my car has been well serviced and this provides me with a piece of mind. Very happy with my experience More

by CMICHELLETEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 23, 2020 -

Coastal Kia responded

Michelle, thank you for the amazing service review and gracious comments. We love your comments including, "great service, friendly staff, fair prices..." John Wigger and his service team do a great job of exceeding our clients expectations during every visit. Thank you for choosing Coastal Kia! We are here if you need anything. We look forward to your next visit. Thanks again!

October 22, 2020

The service representative was right at my car when I pulled up, very professional and ready to help get the service rolling, have my car serviced in a desirable time, which it was. More

by OCEANANGEL1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Coastal Kia responded

Great! Thank you for the five star review and compliments for Sam Weisman. We are thrilled Sam exceeded your expectations. It is wonderful to hear your comments including, "very professional and ready to help get the service rolling..." We strive to deliver a truly exceptional to every client during every visit. Thank you for being an important part of our Coastal Kia family.

October 22, 2020

Sam & Bob are great to work with! Shuttle driver was very polite always pleasure to talk too! Will return to do business again! Waiting area clean! More

by MUNCY0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Coastal Kia responded

Wonderful! Thank you for the great review and multiple compliments. We are thrilled to hear your service wait was pleasant and you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to mention Sam and Bob by name. We look forward to seeing you during your next service visit. Thank you for choosing Coastal Kia!

October 21, 2020

Individual who service care on 10/21, turned the air up to full blast. I had the air off, when I turned on the car, the air conditioning was set at four, the highest setting. More

by ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 22, 2020 -

Coastal Kia responded

Thank you for the review and great feedback. We apologize the air settings were different from your originals. It was kind of you to rate Howard Ramsey, your Service Consultant, a five. He is amazing and a true asset to our team. We sincerely appreciate you recognizing his superior customer service skills. Thank you for choosing Coastal Kia!

October 21, 2020

Performed regular service. Identified needed activities. All work completed quickly while waiting at the dealership. Friendly and helpful interaction. Overall excellent service with no issues. More

by 100NIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Coastal Kia responded

Thank you for the high marks and great feedback. We appreciate the kind comments including, "friendly and helpful interaction...overall excellent service with no issues." We sincerely appreciate you going online and sharing your testimonial. Please call us if you need anything. We are here to help. Thanks again!

October 20, 2020

The service department team is extremely helpful and efficient. Have been very happy with the services provided. The team is always friendly and I feel like my vehicle is in good hands. More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the thoughtful review and your unwavering trust. We are thrilled to hear you find our Coastal Kia service department to be, "extremely helpful and efficient." We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

October 17, 2020

I was very pleased with the service I received. Explained maintenance and warranty. What I need to do for best performance of my car. Thanks More

by MILLERDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled to hear our team exceeded your expectations. Please call us if you need anything. We are here to help! Thank you for being an important part of our Coastal Kia family!

October 17, 2020

Everyone at this dealership is always friendly and happy to help! Bob has been the one to help me each time I have my car serviced and he is great! More

by E.OWEN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and compliments for Bob Tomlin in our service department. It was thoughtful of you to go online and share your service experience. We love the feedback including, "everyone at this dealership is always friendly and happy to help!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 16, 2020

Coastal Kia service department has always provided very friendly and quality care. I have worked with most all of the guys in the service department over the years and appreciate their knowledge and input. More

by MTCECU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Coastal Kia responded

Thank you for your loyalty and amazing five star service review. It was kind of you to go online and share your service experience. We appreciate you! Please call us if you need anything. We are here to help. Thanks again!

October 16, 2020

Great service, knowledgeable staff and quick response. The service team here is top notch,friendly and go out of their way to satisfy your needs as a customer. More

by BASSMAN28.GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think his name was Jeff.
Oct 19, 2020 -

Coastal Kia responded

Thank you for the feedback. After diagnosing your concern we honored your request not to move forward with the repair. The diagnostic fee discussed during write up was charged. Our Service Director John Wigger is trying to reach you via phone to discuss your experience in detail. We are here to help. Please call John Wigger at 910-408-1000. We look forward to your call. Thank you!

Oct 21, 2020 -

BASSMAN28.GT responded

Update: Kia service department was quick to respond and issue was taken care of in a quick manner. John Wigger was a true professional and very knowledgeable with service issues. Thankyou again for the great service. We own 3 Kias so this gives me confidence in future dealings with Kia service.

...
223
...