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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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September 29, 2020

One word to describe Coastal Kia Service-OUTSTANDING! Bob Tomlin, John WiggerWOWZER! Their customer service is award-winning and keeps my Kia service with them More

by BETH.HATCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Honorable Mention Kia shuttle guys Bob and Perry?, Howard Ramsey
Sep 30, 2020 -

Coastal Kia responded

Thank you Beth! We will take the one word service description, "OUTSTANDING!" It was extremely thoughtful of you to go online and share your experience. We sincerely appreciate you mentioning Bob Tomlin and John Wigger by name. Your amazing review has been shared with Bob, John and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 29, 2020

The service was good. They fixed the issue with my tires and found a second issue with my steering wheel that I didn’t know about and fixed it as well. More

by BLUENINJA000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and gracious comments. We are thrilled to hear we were able to address a second unknown service concern as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 28, 2020

Great service! They got my tire replaced and basic maintenance done and even delivered the vehicle back to my office! Very satisfied and highly recommended! More

by Paige Keel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Coastal Kia responded

Paige, thank you for the five star service review for our service team at Coastal Kia! We are thrilled to hear you were able to take advantage of our Courtesy Service Concierge Service. Our clients love this convenient service. Thank you so much for the comments, "very satisfied and highly recommended!" Thank you for choosing Coastal Kia!

September 25, 2020

I already feel this out and gave them an excellent overall. I do not want to continue to repeatedly receive these recommendation request. As I said before, I think that overall this is an excellent Ki More

by CHARLEYR1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 25, 2020 -

Coastal Kia responded

Thank you for the great rating. We apologize for any duplicate review requests. Please call us if you need anything. We are here to help.

September 24, 2020

Excellent service. Greeted in a professional manner and explained what work was to be done. Was offered a ride into Wilmington and also explained how long the process would take. More

by lengelbert113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing service review. It is wonderful to hear you were able to take advantage of our Courtesy Concierge Service. Thanks again for the thoughtful comments. Your loyalty and business are important to us. Please call us if you need anything. We are here to help. Thanks again!

September 24, 2020

The man who greeted me (name?) was very kind & thorough. Love the waiting room. Guy told me cost first. Very nice and very polite. Thank you! More

by Gillian Carney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, Howard Ramsey
Sep 25, 2020 -

Coastal Kia responded

Wonderful! Thank you for the wonderful review and gracious comments. We are thrilled to hear you had a pleasant service experience and you found our team to be, "very nice and very polite." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

September 24, 2020

Excellent service! Questions answered and felt like our interests were what was important! Our vehicle was ready within the time we were advised it would be when we first arrived. The waiting room was lai More

by GWEN.BAKER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 25, 2020 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to recognize our efforts to keep everyone comfortable while keeping them safe as well. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

September 23, 2020

Good service and the writers knew their stuff. Plus, they took care of the complicated lifetime warranty which saved me big bucks. And the car was ready on time. More

by TRISURFER
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We have an amazing team. It is always nice to hear our extended Coastal Kia family recognize their efforts. We sincerely appreciate your trust and loyalty. It was thoughtful of you to share your testimony. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

September 23, 2020

I like that they have the option especially at this time of covid-19 to come to where you are to puck up your vehicle. More

by swancobi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Coastal Kia responded

Thank you! We are thrilled to hear you enjoy our Complimentary Concierge Service. We realize this convenience is appreciated in today's climate. Our clients enjoy the option of complimentary pick up and drop off. Please call us if you need anything. We are here to help. Thanks again!

September 23, 2020

I went there for check engine light after a wreck repair. Coastal Kia found the problem then informed me of it. CK informed me it was a 200.00 part and it appered to be damaged due to the wreck weeks ago. I More

by JERRY.WILLIAMS28349
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 23, 2020 -

Coastal Kia responded

Wonderful! Thank you for the feedback and amazing testimonial. It was thoughtful of you to share your experience. We are thrilled to hear your concerns were addressed. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

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