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Coastal Kia - Service Center

Wilmington, NC

4.8
3,397 Reviews

3,397 Reviews of Coastal Kia - Service Center

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September 17, 2020

I was pleased with the service call, although it was significantly more detailed and expensive than I had originally expected! The service department personnel were pleasant and courteous! Thanks! More

by rjwesselman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you! We appreciate the great review and amazing comments including, "the service department personnel were pleasant and courteous." It was thoughtful of you to go online and share your experience. Thank you for that. We sincerely appreciate your business. Thanks again!

September 17, 2020

The service department Mr.Howard was such a very nice person he answered all my questions and explained everything that was going to be done to my Kia, thank you Mr.Howard couldn't have a better person t More

by GAILHEROUVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you ! Howard Ramsey is wonderful and is an asset to our team as you well know. Thank you for the five star review and for mentioning Howard by name. We love Howard exceeded your expectations and you are a "very satisfied and happy customer." Your gracious comments have been shared with Howard and our entire team. Thank you for choosing Coastal Kia!

September 17, 2020

I was very pleased with the service I received. They found out my vehicle had a issue with the fuel system. Will fix tomorrow morning. More

by MR.CRJ1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
September 17, 2020

Kia Service Department is the Best! Fast, courteous service. Coastal Kia keeps my Kia Sportage in good shape. It is a great vehicle. Very good shuttle service too!! More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you! We love to hear, "Kia Service Department is the Best!" We appreciate that. Thank you for the five star review and amazing comments. We are thrilled to hear we have earned your trust and are able to keep your, "Kia Sportage in good shape." We strive to deliver a truly exceptional experience to every client during every visit. It is wonderful to hear you were able to take advantage of our Coastal Kia Courtesy Shuttle Service. Thanks again for the great review and awesome kudos. Please call us if you need anything.

September 17, 2020

We visited Kia's service department due to an air bag light, that was on for a while. No other shop could figure out the reason why it was on. I was hesitant to get any services done at the dealership, b More

by SARAHELIZABETH609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Coastal Kia responded

Simply wonderful! Thank you for the amazing five star service review. We are happy to hear Sam and our team were able to earn your trust and handle your air bag light concern under warranty. We have created a culture at Coastal Kia which includes delivering a truly exceptional experience to every client during every visit. Your amazing testimonial has been shared with Sam and our entire service team. Thank you again for your trust. Please call us if you need anything. We are here to help.

September 17, 2020

I am very pleased with the service after the sale. The staff make you feel at ease and keep you in the know about the work being done and when it will be ready. More

by JMDG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review! It was thoughtful of you to take the time to go online and share your experience. We love your comments including, "very pleased with the service after the sale." It is wonderful to hear we made you "feel at ease". Your business means the world to us. Thank you for being an important part of our Coastal Kia family! Please call us if you need anything, we are here to help. Thanks again!

September 17, 2020

All the folks at Coastal Kia's service department are competent and easy to work with. Special kudos to Sam Weisman who has gone the extra mile to answer my questions and reply to my calls. In Sales, J More

by RLPROVENCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Sep 18, 2020 -

Coastal Kia responded

Fun! Thank you so much for the amazing testimonial and happy comments. It was extremely thoughtful of you to mention Sam Weisman, Jason Stone and Eddy by name. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 16, 2020

Sam Weisman is always my go to person in the Stevenson Kia Service Department. Sam takes his time and tells me exactly what needs to be done, and why. Sam is very professional! More

by TAKEILAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Coastal Kia responded

Thank you! Sam Weisman is a true "professional" as you stated and we are lucky to have him. We sincerely appreciate the great review and gracious comments. We are thrilled to hear Sam has earned your trust. Thank you for choosing Coastal Kia!

September 15, 2020

Bob Tomlin was very courteous, helpful, and respectful throughout entire service experience. Quick to point out factory recalls of which I had no awareness. Thanks. More

by GTHOMPSON17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Bob Tomlin in our service department. Your great review and gracious comments have been shared with Bob and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 15, 2020

Oil change you guys need special or coupons for services needed that are required. Folks are struggling really and can hardly make it Thank you More

by gadygady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 16, 2020 -

Coastal Kia responded

We sincerely appreciate the service review. Thank you for your feedback. We are here to help. Please call us if you need anything.

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