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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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August 18, 2020

Sam Weisman was great. He was very friendly and efficient. I really appreciate how he kept me well informed of the process and helped make decisions. Great customer service! More

by JARAMARIANELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the amazing review, gracious comments and compliments for Sam Weisman in our service department. He has amazing customer service skills and we are fortunate to have him on our team. Your wonderful review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

August 17, 2020

Even though I didn't buy my car from Kia, I knew that I would be taking my car to them for service. The entire process, from making an appointment online to picking my car up had always been very smooth More

by matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the heart felt review and kudos for both Sam Weisman and Bob Tomlin. We are thrilled to hear our service team exceeded your expectations. Thank you for the amazing review and gracious comments. Please call us if you need anything. We are here to help. Thanks again!

August 14, 2020

All the service was completely an in a timely manner the service area was very safe and clean my car return to me very clean so I was well pleased thanks for a job well done More

by WINDHAMJAMES1955
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 14, 2020 -

Coastal Kia responded

Thank you for the five star service review for our Coastal Kia Service Team. We sincerely appreciate the high marks and wonderful comments. We are thrilled to hear we were able to exceed your expectations. Thanks again!

August 13, 2020

Great on initial service but difficult to get follow up service completed. Had to order a part but service not completed and it’s been several weeks More

by CHERYL.SAMUEL4
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Coastal Kia responded

We apologize for the delay. Sam Weisman from our service department has tried to reach you via phone. Your part is in and ready to go. Please call Sam Weisman at 910-408-0100 to schedule a good time to come in. We are here to help. Thanks again!

August 13, 2020

Exceptional service! All of the employees I dealt with were pleasant and very helpful! My service was fast and painless. I will definitely be recommending Coastal Kia to a More

by Mintzb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Aug 13, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing comments. It was thoughtful of you to go online and rate your recent experience. Thank you for the high recommendations too. Your wonderful review has been shared with our entire service department. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

August 12, 2020

Great customer service!!! Highly recommend the service center!!! Always there to help with all my service needs and always follows up to make sure everything went well. More

by shauna.dye
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Coastal Kia responded

Thank you for the amazing five star service review! We love your gracious comments including, "Great customer service, highly recommend the service center!!" Our goal each and every day is to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear we exceeded your expectations. Thank you for being such an important part of our Coastal Kia Family!

August 11, 2020

Everyone was very professional and friendly. My problem was resolved in a timely manner. I had to have headlamps replaced and suggestions were made for other issues before they presented a problem. I di More

by GRACIE10
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review for our service team at Coastal Kia! We sincerely appreciate the high marks and gracious comments. We love you too! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty and trust. Please call us if you need anything. We are here to help. Thanks again!

August 11, 2020

Sam Weisman in the Service Dept was very friendly, polite, & helpful. He kept me up to date on the work done to my SUV. Excellent Services More

by nesia1821
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Coastal Kia responded

Isn't Sam Weisman in service the best? Thank you for the five star service review. We sincerely appreciate the rating of your recent service experience. Thank you for going online and sharing your thoughts. You wonderful review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

August 11, 2020

Very Happy I have never in the 6 years of dealing with this dealership had any problems. Sam and Bob are very courteous and go out of their way to help. More

by CSUTHER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and amazing comments. We love the gracious feedback including the comment, "I have never in the 6 years of dealing with this dealership had any problems." We sincerely appreciate your loyalty and awesome review. Please call us if you need anything. We are here to help!

August 08, 2020

Had a 60 thousand miles checkup on my Kia there recently. Concierge service was awesome. The people I worked with were knowledgeable, friendly, and accommodating. And the price was comparable with a local me More

by UMICH1967
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our complimentary concierge service during your recent repair visit. Our clients find it to be extremely convenient and user friendly. Thank you for the five star review and gracious comments. We love the comments including, "the people I worked with were knowledgeable, friendly and accommodating." Our goal is to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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