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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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July 15, 2020

I have been going to Coastal Kia since I moved to NC. Each visit whether for service or sales has been exceptional. The facility is good but the staff are excellent. More

by rssparrish
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Coastal Kia responded

Wonderful! We are thrilled to hear we won your trust as soon as you moved to the area. Thank you so much for the five star review and gracious comments. It is wonderful to hear both our sales and service departments have earned your trust and confidence. We are very proud of our staff who are empowered to exceed our guests expectations during every visit. We sincerely appreciate you going online and rating your recent experience. Thank you for choosing Coastal Kia!

July 15, 2020

Optima Service As usual service was prompt done correctly and professionally at a fair price. Staff is fantastic and continually work to earn your business if you More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review for our Coastal Kia service department. It was thoughtful of you to mention Howard, Bob, Sam and John by name. Your amazing review has been shared with them along with our entire staff. We have a wonderful service team and it was kind of you to recognize their efforts to exceed your expectations. We love the feedback including, "staff is fantastic and continually work to earn your business... ". Please call us if you need anything. We are here to help. Thanks again!

July 15, 2020

Thorough examination of car I went in knowing it was time for some routine work and Howard let me know all that was needed. The list wasn't too long, but I decided to go ahead an More

by MICHELLEBROWNANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other times I have been in for service, Bob, Sam and the driver Bob have been great too., Howard Ramsey
Jul 15, 2020 -

Coastal Kia responded

Wonderful! Thank you for the awesome review for Howard Ramsey and our Coastal Kia service team. We love the feedback including, "I drove away with confidence my car was in perfect shape... everyone is super nice at Kia. " We strive to deliver a truly exceptional experience to every client during every visit. Free refreshing popsicles too! :) Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

July 13, 2020

The service staff at Kia are quite amazing! They do a great job on your vehicle. And Sam and Bob are always courteous and helpful! More

by Nara Radhakrishnan
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Coastal Kia responded

Thank you Nara for the five star Dealer Rater Review! Aren't Sam and Bob just wonderful? It was thoughtful of you to mention them by name. We love you find them to always be "courteous and helpful." Thank you for choosing Coastal Kia! We are thrilled we have earned your trust. Thanks again!

July 10, 2020

Extremely friendly and professional Whether it's an oil change, plugging a tire or something that has to be fixed, it's always done in a timely manner. I trust Sam Weisman to give me th More

by Dolores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Coastal Kia responded

Thank you Dolores! We sincerely appreciate the five star review and kudos for Sam Weisman in our service department. Your amazing review has been shared with Sam and our entire staff. We are thrilled to hear he has earned your trust. Thank you for choosing Coastal Kia!

July 10, 2020

Good. The only thing was they drained my battery and had to jump start it for me to leave. Other than that it was good Sam is always nice and helpful and I know he tried to solve the battery situation right More

by LEEDS.LAUREN
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Coastal Kia responded

Thank you for the five star review and wonderful feedback. It was thoughtful of you to mention Sam by name. He has a large following and his client's rave about his customer service skills everyday. We sincerely appreciate your patience during your recent visit. We appreciate your business and are here if you need us.

July 10, 2020

Wonderful experience as per normal. The people in your business are professional, friendly and easy to work with. They are the big difference from other places for sales and service. More

by JAZDANCERRLH
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Coastal Kia responded

Thank you for the five star review for our Coastal Kia Team! We appreciate the gracious comments including, "wonderful experience as per normal... the people in your business are professional, friendly and easy to work with." We sincerely appreciate your trust and loyalty to our team. Thanks again for being such an important part of our Coastal Kia Family!

July 10, 2020

Very courteous and delivered on what was promised I think making it mandatory to use 25 words is a little frustrating but whatever, have a nice day More

by TODD.C.WILSON
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Coastal Kia responded

Thank you for the five star review for our team at Coastal Kia! It was thoughtful of you to go online and rate your experience. We sincerely appreciate the gracious comments including, "very courteous and delivered on what was promised." We appreciate your business! Please call us if you need anything. We are here to help. Thanks again!

July 08, 2020

I have to say that I was enlightened by the service of Service Consultant Sam Weismann from the moment I walked into the Service Department until I was walked to my car to leave. It made my wait very plea More

by NANALIN1961
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Coastal Kia responded

Thank you for the amazing Dealer Rater review for our Coastal Kia Service Team! It was extremely thoughtful of you to mention Sam Weisman by name. He has a large following, always does a tremendous job and is known for exceeding our clients' expectations everyday. We are thrilled to hear your wait was "very pleasant and enjoyable." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

July 07, 2020

Customer service is the priority. The service department continues to be focused on satisfying the customer and always keeps the customer informed on the progress of the work being don More

by GARY.SEASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jul 07, 2020 -

Coastal Kia responded

THANK YOU for the amazing Coastal Kia service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We love the comments including, "the service department continues to be focused on satisfying the customer and always keeps the customer informed...." We strive to deliver a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

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