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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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June 27, 2020

Excellent courteous service. The waiting area was clean and comfortable to wait while our vehicle was being serviced. The staff was friendly, efficient, and courteous. Costal Ki More

by MIKESALISBURY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review and for recognizing our Covid-19 safety compliance culture. We are thrilled to hear you were able to enjoy our Covid-19 Compliment Customer Lounge Experience. It was thoughtful of you to go online and rate your experience. We truly appreciate it. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to serve.

June 26, 2020

Amazing service as always! Everyone at the front desk was super helpful. The shuttle driver is also the sweetest! Sam and Howard always get things done! More

by KJHERNANDEZ14
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 26, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review for our Coastal Kia service team! It was thoughtful of you to go online and rate your experience. Thank you for the kudos for Sam and Howard too. We love the comments including, "amazing service as always...everyone at the front desk was super helpful." We aim to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 26, 2020

I was greeted at the service door by Sam - with a welcoming smile. Didn't even have to park my car. He explained the service recall and the estimated time. All employees had masks on and the wai More

by MOVED2SEA
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Thank you Ms. Barbour for the five star service review and amazing testimonial. It was so kind of you to go online, rate your recent visit and share your experience. Sam is awesome and it was thoughtful of you to recognize his customer service etiquette. We are thrilled to hear you were able to enjoy our customer lounge experience too. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help!

June 26, 2020

Sam was pleasent, very helpful and informative. Service done within time frame specified. There were snacks and beverages available. Setting up appointment online was convenient More

by JAMBRE209
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and mention your recent experience with Sam Weisman in our service department. We loveyou found the online appointment process user friendly and convenient Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 26, 2020

Great Service Staff is very professional and helpful with all my vehicle service needs. Sam took care of me this service visit and was great. Bob and John are alway More

by CRISSKEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Great! Thank you for the wonderful review and gracious comments. It was thoughtful of you to mention Sam, Bob and John by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 26, 2020

Sam was very courteous and prompt. Made my visit an absolute pleasure. He was very nice and provided excellent customer service. Thanks Sam for making it a great experience! More

by meggrant08
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and kudos for Sam Weisman in our service department. Your amazing review has been shared with Sam and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family.

June 26, 2020

The gang at Coastal Kia service department are the very BEST. I take my Nissan van to be serviced by them. Can’t say enough good things about how they treat their customers and honestly isn’t that what kee More

by IOU1BIGGUY
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 26, 2020 -

Coastal Kia responded

It sure is! Thank you for the five star service review for our team at Coastal Kia! Thank you for recognizing our customer service skills and commitment to delivering a truly exceptional experience to every client during every visit. We love the comment, "the gang at Coastal Kia's service department are the very BEST." Thank you for that. Please call us if you need anything. We are here to help.

June 26, 2020

Fabulous Sam W was so nice and polite. He listened to my concerns and took action. I am so pleased with the whole service dept at Coastal Kia. More

by CCLIFTON65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star review and for mentioning Sam. We are thrilled to hear Sam exceeded your expectations and your recent service experience went well. Your amazing review and gracious comments have been shared with Sam and our entire service department. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 26, 2020

Great sales staff. Great service team. Have had nothing but great experience all around with Coastal Kia. Everything was done just as John explained and in the time he noted in our conversation John kept m More

by charliecarroll18
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star service review and kudos for John and our service team. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Don't hesitate to reach our to any of our team members. We have shared your review with John and our entire team. Thanks again!

June 26, 2020

great job and fast work the people are great and the place is always clean .since covid-19 hit they go all out to make you feel safe . i could not ask for anything better .gr More

by JTCOLEMAN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Simply wonderful! Thank you for recognizing our Covid-19 Safety Culture. Your safety is our top priority. We sincerely appreciate the five star review and wonderful comments. We love the feedback including, "I could not ask for anything better... great job guys." You are appreciated at Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

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