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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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June 26, 2020

Fabulous Sam W was so nice and polite. He listened to my concerns and took action. I am so pleased with the whole service dept at Coastal Kia. More

by CCLIFTON65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star review and for mentioning Sam. We are thrilled to hear Sam exceeded your expectations and your recent service experience went well. Your amazing review and gracious comments have been shared with Sam and our entire service department. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 19, 2020

Great service all around This is a great place to have your car serviced. The staff was great in the service dept. Thank you for all that you do. More

by BIGJOHNB161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Jun 19, 2020 -

Coastal Kia responded

Thank you for the five star service review and wonderful comments. We love the feedback including the comment, "this is a great place to have your car serviced." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 18, 2020

Always have the best customer service at Coastal Kia! Love the friendly atmosphere. My Sorento has been one of my favorite cars and runs amazing thanks to the excellent customer service! Thanks! Lynd More

by GOLFERGIRL5214
Recommend Dealer
Yes
Employees Worked With
None, Howard Ramsey
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Jun 19, 2020 -

Coastal Kia responded

Thank you Ms. Smith for the five star review and wonderful comments. We love to hear, "always have the best customer service at Coastal Kia!" We are thrilled you hear you love your Kia Sorento and that it has been a great fit for you and your family. Please call us if you need anything. We are here to help.

June 17, 2020

Coastal Kia service center is great. The staff is efficient, professional, and friendly. There are never any surprises. You are given a time your vehicle will be ready and they meet that deadline e More

by ATAP09
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review for our Coastal Kia Service Team! It was thoughtful of you to go online and rate your experience. We sincerely appreciate the gracious comments and love hearing you say,"the staff is efficient, professional and friendly." Our goal is to provide a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 16, 2020

Yes as always great ! Service and fast. They always care . Love the waiting area it's always clean and neat. Can even do computer work. It's very nice. ! More

by joanna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent visit. We strive to make each and every guest comfortable while they wait. It is wonderful to hear we continue to exceed your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 15, 2020

Fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done. Believe this is the second experience I've had with Howard and both have been pleasant! More

by joquanaltmanleach
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Jun 16, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and wonderful feedback for Howard and our service department staff. We love the comment, "fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done." We are thrilled to hear Howard and our service team exceeded your expectations. Thanks again for your loyalty and gracious remarks. Thank you for choosing Coastal Kia!

June 15, 2020

I came to Coastal Kia to have my radiator fixed and have a state inspection. Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him! More

by adamclem
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Jun 16, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard Ramsey. Your amazing review and gracious comments have been shared with Howard and our entire service team. We love the feedback including the comment, "Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him!" We sincerely appreciate your wonderful testimonial. Please call us if you need anything. We are here to help.

June 14, 2020

Very nice customer service!! What a nice experience with Very nice customer service!! What a nice experience with great service. They picked up my vehicle and returned it to me ready to go. Highly recomm More

by REAMU
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and amazing feedback. We are thrilled our team exceeded your expectations and you enjoyed our complimentary concierge pick up/delivery service. Thank you for the high recommendations as well. Please call us if you need anything. We are here to help. Thanks again!

June 13, 2020

Always a positive experience It is always a pleasant and positive experience when dealing with the Crew at Coastal Kia. They always seem to look to go that extra mile, and that i More

by MASCOMPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
Report | Print
Jun 15, 2020 -

Coastal Kia responded

Wow! Thank you so much for the five star review and gracious comments. We love the feedback including, "it is always a pleasant and positive experience when dealing with the crew at Coastal Kia." Thank you for that! We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

June 12, 2020

first checkup for our car. This was our first visit for our 2020 Kia. Very satisfied with how things went. Friendly personnel and comfortable waiting room with chairs 6 feet More

by FUTRELLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jun 15, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review for our Coastal Kia Service Team! It is wonderful to hear you are enjoying your 2020 Kia. We are also thrilled to hear you enjoyed our VIP Customer Lounge Experience. We strive to deliver a truly exceptional safe experience to every guest during every visit. Thank you for choosing Coastal Kia!

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