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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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March 26, 2020

Always trying to help with my car, and are always quick as possible on getting my car back to me when I get it serviced. More

by AMYTRIBOU
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Coastal Kia responded

Thank you for the five star review for our team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. Your gracious review has been shared with our entire service team. Thank you for choosing Coastal Kia!

March 25, 2020

Emergency Engine Replacement Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of. More

by CDMINOPOLI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 25, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia here in Wilmington, NC. It was thoughtful of you to mention Sam, Howard and John by name. Your five star review has been shared with them and our entire team. We are thrilled to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia! We sincerely appreciate your business.

March 24, 2020

The ease of getting an appointment The ease of getting an appointment. They had to order a part for the recall. When it finally came in, I was able to get an appointment the same More

by NCBETTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 25, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! We are thrilled to hear your part came in quickly and we were able to get your vehicle in and out the same day. We appreciate you recognizing our attention to detail. Our goal is to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 24, 2020

Oil Change As usual, I come here for my maintenance. Same always take care of me. I had some things needing to be taken care of, but I chose not to do so at this More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Coastal Kia responded

Ms. Jones, thank you for the five star Coastal Kia service review! It was thoughtful of you to mention Sam Weisman by name. Your five star review has been shared with Sam our our entire service team. Sam is wonderful and we are lucky to have him. We adore the comment, "they do not push you into doing anything you don't want to do, which I love." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 17, 2020

Bob is great to deal with Always have a positive experience with Kia service and Bob. He is always courteous, pleasant and helpful. My wait time wa a little longer than expec More

by CLGAMBINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Coastal Kia responded

Thank you so much for the wonderful five star service review for Coastal Kia! It was thoughtful of you to mention Bob Tomlin in service by name. We love the comment, "always have a positive experience with Kia service and Bob." We sincerely appreciate your business and loyalty to Bob and our Coastal Kia team. Please call us if you need anything. We are here to help. Thanks again.

March 17, 2020

A very pleasant experience Howard Ramsey is terrific. Easy to work with and keeps you informed. All of the work performed was top notch and the attention to detail very satisf More

by KWALLSTORM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 18, 2020 -

Coastal Kia responded

Thank you so much for the five star service review for our team at Coastal Kia! We think Howard Ramsey "is terrific" too. We love the comments, "easy to work with and keeps you informed.... work performed was top notch and the attention to detail very satisfying." Your gracious comments have been shared with Howard and our entire service staff. Thank you for choosing Coastal Kia!

March 16, 2020

Service The appointment was made by the dealers for 700 am when the services department didn't open until 8, which I didn't know before. I stood outside for a More

by E_E_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Coastal Kia responded

Thank you so much for the wonderful feedback and great review. Our management team is currently working to correct this issue. Your feedback is vital in changing this programming glitch. It is wonderful to hear "the service was quick and everyone was nice." Thanks again for going online and sharing your experience. Please call our Coastal Kia team if you need anything. We are here to help!

March 16, 2020

Routine service Went for routine service, oil change, filters, tire rotation had a coupon all that for $39.95. Bob Tomlin advised us about another filter that needed More

by BWATKINS3351
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star Coastal Kia service review and gracious comments. It was thoughtful of you to mention Bob Tomlin by name. Your amazing review has been shared with Bob and our entire service team. It means the world to us to have you choose a local small business for your automotive needs. Our Coastal Kia team strives to deliver a five star truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

March 13, 2020

Coastal Kia worked with me to schedule. They washed the car for me without my asking. They were very friendly and accommodating to my schedule. They called to make sure I was happy with the service. Great More

by slturner11
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 16, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! We are thrilled to hear our service team exceeded your expectations and were able to meet your schedule needs. We strive to deliver a truly exceptional experience to every client during every visit. We are thankful to hear you found our team to be "friendly and accommodating" and the quick follow up was appreciated. Thank you for choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help!

March 12, 2020

I was greeted as soon as I came in. I came in early and they tended to me earlier than the original appointment. I feel like they were thorough. More

by jeremybspencer
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 16, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! It was thoughtful of you to go online and share your thoughts. It is wonderful to hear our service team exceeded your expectations and were able to get you in earlier than your appointment time dictated. We are home of the "truly exceptional experience." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

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