Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

Sort by
October 24, 2019

Awesome service. Trunk latch on our 2017 Kia Optima broke and trunk wouldn't latch. Called the service department and was told to bring it right in. Was in and out in More

by JODEBRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the high recommendations and awesome five star review! It is always nice to hear that our service department exceeded your expectations. We are thrilled they were able to address your trunk latch concern quickly. Don't forget that we offer a complimentary Concierge Service which will pick up and drop off your vehicle when service is needed. We appreciate you being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

October 23, 2019

Excellent dealership. This dealership is friendly, courteous, accommodating and efficient. They offer transportation to anywhere. Their waiting room is bright and cheery More

by skc_greek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weissman
Oct 24, 2019 -

Coastal Kia responded

Fantastic! Thank you for sharing your thoughts online. We sincerely appreciate the five star review and gracious comments. We get a lot of compliments on our Customer Lounge Experience. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

October 23, 2019

OIL AND FILTER CHANGE COASTAL SERVICE DID A NICE JOB WITH OIL CHANGE. WAITING ROOM WAS VERY COMFORTABLE. CAR WAS WASHED AND READY WHEN EXPECTED. SERVICE PERSONNEL WERE VER More

by JRSMITH2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 24, 2019 -

Coastal Kia responded

Great! We are happy to hear you enjoyed our courtesy wash program. Thank you for the five star review and thoughtful comments. We pride ourselves on being the home of the "truly exceptional experience". Don't forget about our Concierge Drop Off and Pick Up Service at your next service visit. Thank you for choosing Coastal Kia!

October 23, 2019

Service 10/22 Service was amazing (oil change). Staff were great service performed timely manner. Car wash was a bonus. Service dept. strives for continuous improve More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Henry
Oct 24, 2019 -

Coastal Kia responded

Don't you just love a complimentary car wash after each service?! Thank you for the five star review and thoughtful testimonial. We absolutely love the comment, "service department strives for continuous improvement and it is evident they are succeeding". Wonderful! We are here if you need us. Let us know if you want us to pick up your vehicle during your next service visit. Thank you for choosing Coastal Kia!

October 22, 2019

Good service , good people. KIA efficiently serviced my vehicle and returned it freshly washed. The dealer grounds and adjacent properties are completely packed wi More

by John P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 22, 2019 -

Coastal Kia responded

Thank you John for the wonderful review and great feedback. We could not agree more in reference to our lack of space. We are currently working with Kia to expand. This expansion will include the property next door. Our current facility will still be a part of our equation as well. We are very excited about these expansion plans as we continue to grow. We have just simply run out of room. We pride ourselves on our existing facility. Coastal Kia is the home of the "truly exceptional experience". The Coastal Kia Experience includes but is not limited too: *VIP Customer Lounge Experience *Free snacks and WiFi *Courtesy Shuttle *Service Concierge drop off and pick p service *Free 1st service at 5000 miles and *Complimentary Car Wash after every service. We encourage feedback from our Coastal Kia Family as we work thru the expansion details. Please reach out to our Operations Manager Peggy Roberts at 910-798-4706 with any thoughts you may have. Thank you for being such an important part of our Coastal Kia Family.

October 22, 2019

Same day service. I called earlier in the day for an appointment later in the day. Robert was so accommodating and friendly. I arrived on time and waited while my car More

by pcmike50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 24, 2019 -

Coastal Kia responded

Wonderful! Our entire Coastal Kia Team wants to thank you for the five star review and awesome comments. We know you are enjoying your new 2020 Kia Sportage! We appreciate the gracious comments and are thrilled your first service went so well. We are home of the "truly exceptional experience". Please call us next time you need service and we will pick up your Sportage and deliver it back after service. We strive to exceed your expectations during every visit. Thanks again!

October 22, 2019

Recall work My engine seized due to recalled bearings. What I thought was going to be a long process took less than a week. Very impressed with the work done and More

by HARRYVAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Coastal Kia responded

Great news! Our entire Coastal Kia team wants to thank you for this amazing five star review. We are thrilled we exceeded your expectations by completing the service faster than expected. We love the comment, "very impressed with the work done and the quality of the service staff". Thank you for choosing Coastal Kia! Feel free to take advantage of our complimentary Service Concierge drop off and pick up program during your next visit. Please call us if you need anything. We are here to help. Thanks again.

October 22, 2019

Very good and nice people there Well I took my Niro for an oil change and alainment it was done with time to spare Sam was great and Phil was too More

by HEIKECRUMP99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam , Phil, Steve,dewin
Oct 22, 2019 -

Coastal Kia responded

Thank you so much for the five star review! Your gracious comments have been shared with Sam and Phil in our service department. We are thrilled they exceeded your expectations and completed your service in a timely manner. We love being able to take care of your Kia Niro. Thank you for being an important part of our Coastal Kia Family!

October 22, 2019

Customer review in Service Center. Very polite greeting from Sam at Service Center. He kept me well updated regarding progress and projected time of completion. I didn’t even have an ap More

by Katydiddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from Service
Oct 24, 2019 -

Coastal Kia responded

Wonderful! Thank you for the amazing review and gracious comments. It was extremely thoughtful of you to mention Sam Weisman by name. Your comments have been shared with Sam and our entire service team. We aim to exceed your expectations during every visit. Thank you for choosing Coastal Kia!

October 22, 2019

Awesome Coastal Loa was not only very nice, but they were very quick as well. I have had some pretty bad experiences with dealerships, bur Coastal Kia took ca More

by ISABA0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 24, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and fantastic review. We want to thank you for the comments and recommendations. Please let us know if you need anything. We are here to help!

...
276
...