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Coastal Kia - Service Center

Wilmington, NC

4.8
2,775 Reviews

2,775 Reviews of Coastal Kia - Service Center

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December 11, 2018

Fast and Friendly Bob in the service department is always very friendly, I did not use the shuttle this time but Bob the shuttle driver is very nice, he always has a gr More

by JBROWN4511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department Bob Suttle Drive Bob
Dec 11, 2018 -

Coastal Kia responded

Thank you for the great five star review! Both Bob Tomlin in service and Bob Orr with our shuttle service both want to thank you for the kind words. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia as your dealer. We sincerely appreciate it!

December 10, 2018

Great team Your service department is outstanding. Bob and all the service department members are great. Need to give a senior citizens discount on new vehicles More

by RMFIMBEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in services and other service man
Dec 11, 2018 -

Coastal Kia responded

Merry Christmas to you too. Thank you so much for the five star review! We appreciate you recognizing Bob Tomlin and our service team with you wonderful comments. Stop by for a cup of coffee anytime. You are a part of our Coastal Kia Family

December 10, 2018

Fast friendly, reliable!! Have had a good relationship with this bunch so far. I'm treated like a person when I come in, not just a customer. Service folk are always courteous More

by TBrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Bob
Dec 14, 2018 -

Coastal Kia responded

Thank you so much for the kind words and great review. We sincerely appreciate it. We pride ourselves on our A+ BBB rating. Our goal is to treat our clients the way we want to be treated. Thank you for the kudos for Bob our shuttle driver. He is truly an asset to our team. Your wonderful comments have been shared with our team. Thanks again from your Coastal Kia family.

December 09, 2018

Great customer service. I had a great experience. I was given an estimated time of when the car would be ready and it was done in that amount of time. Bob was very nice and i More

by BRITTOSTYLE18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only worked with Bob.
Dec 14, 2018 -

Coastal Kia responded

We appreciate the five star review and kudos for Bob Tomlin in service. Thank you for taking the time to go online and leave us such a nice 5 star review. We hope to see you again soon. Your Coastal Kia family

December 09, 2018

Oil change Everything was fine except, they forgot to change the sticker for the oil change! That' is why! I only have it a four this time! More

by JOYCREWS7777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

Oh no... apologies. Thank you for bringing this to our attention. We can print you a new sticker anytime. As a convenience we can mail it to you as well. Contact us to facilitate. We appreciate your business! Thank you for the review. All the best, Coastal Kia

December 09, 2018

Awesome Great experience with this dealership from purchase to service. Service waiting area was clean and well stocked with coffee and snacks. Ladies room wa More

by LEJOYSTEPHENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin and Adam
Dec 11, 2018 -

Coastal Kia responded

We sincerely appreciate the five star review! Thank you for your recent visit to Coastal Kia. We pride ourselves on making our sales and service clients comfortable during their visit. There are so many local dealerships to choose from. We are thrilled you chose Coastal Kia for all your automotive needs.

December 08, 2018

My Awesome new Christmas present!!! I met Mr. Pat Koballa and he's nicer in person than on his commercials. He made sure his staff took very good care of me. More

by WILLIEKBOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Dec 19, 2018 -

Coastal Kia responded

Thank you for the five star review! Isn't Pat Koballa wonderful? His open door policy and approachable demeanor is refreshing and awesome for both employees and clients. Pat and our entire team realize there are dozens of local automotive dealers to choose from. We are honored that you chose Coastal Kia. Welcome to our rapidly growing Coastal Kia family!

December 07, 2018

Satisfied customer I have always received good service at this dealership. I have been going here for 4 years with my Sorento. I have never really trusted dealerships bu More

by JDHOMMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin,
Dec 10, 2018 -

Coastal Kia responded

Thank you so much for the five star review for our Coastal Kia service department. Wonderful ! We appreciate your trust and your loyalty as well. Please call our Coastal Kia team if you need anything. Thanks again, your Coastal Kia Family

December 06, 2018

service call due to tire issue signal Professional, thorough and always pleasant. Knowledgeable and willing to work around scheduling. We have had our Sportage and Soul serviced for the la More

by Les
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam,service; Bob, service
Dec 10, 2018 -

Coastal Kia responded

Les, we want to thank you for the five star review here at Coastal Kia! We appreciate the kind words and your loyalty to us. Your trust means the world to us. As you already know we are always here to help. We are thrilled to have you describe our team as "professional, thorough and always pleasant". We realize you have dozens of local service centers to choose from and we sincerely appreciate you choosing Coastal Kia.

December 06, 2018

I'm always satisfied with the service there. The end result is a car that I don't have to worry about. The gentlemen at the front, with whom I have contact, are always aware of my car's needs an More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 10, 2018 -

Coastal Kia responded

JC, Thanks a million for the awesome review! We appreciate your recognition of our attention to detail in our Coastal Kia service department. Your kind remarks are greatly appreciated. We pride ourselves on knowing our customers and their vehicles as well. Thank you from your Coastal Kia Family