Coastal Kia - Service Center
Wilmington, NC
2,819 Reviews of Coastal Kia - Service Center
Coastal Kia SErvice Dept Bob and Sam are personable but professional. They go over what the service will cover and the estimated price, keep you updated on the progress of the Bob and Sam are personable but professional. They go over what the service will cover and the estimated price, keep you updated on the progress of the service and when completed, go over in detail the services rendered and the pricing. The waiting area is comfortable with snacks, coffee and drinks. There is an area that you can work with electrical receptacles and wifi. They treat me like family. To add to the service, if Pat Kabola, owner is in the area, he greets you and talks to you like family. I have used several service departments in several cities and by far Coastal Kia is the best. More
Friendly and no pressure Work was done in a professional manner. I was kept informed of progress as I was waiting, also was explained all details and shown pictures of any iss Work was done in a professional manner. I was kept informed of progress as I was waiting, also was explained all details and shown pictures of any issues that might come before next service. More
Timely with great people The people and team we're great. The experience all favorable. The service rep felt like a friend. All good and the waiting area comfortable. The people and team we're great. The experience all favorable. The service rep felt like a friend. All good and the waiting area comfortable. More
Regular scheduled service and service recall The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explain The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explained by the service rep. Excellent work. More
90k service and software update Great professionalism and thorough inspection of the vehicle with 90k service. Great waiting lounge with complimentary snacks and coffee. I would r Great professionalism and thorough inspection of the vehicle with 90k service. Great waiting lounge with complimentary snacks and coffee. I would recommend this service center to others. More
Great experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia More
Work done right first time Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right f Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right first time. More
Maintenance service Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for an unexpected road trip. More
Very polite and informative! Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out what services were needed, and those I could wait on. More
Great employees and they were on the spot getting my car in. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. More