Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

Sort by
October 02, 2019

Service our KIA Staff was courteous, professional and worked diligently to uncover the basis of our recent intermittent air conditioning issue. We were offered shuttl More

by BJKEHOE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam W
Oct 02, 2019 -

Coastal Kia responded

Simply wonderful! Thank you so much for the amazing review and gracious comments. We pride ourselves on our Courtesy Van Experience as well as our Customer Lounge Experience. We are thrilled you were offered both. We truly appreciate your business at Coastal Kia. Please call us if you need anything. We are here to help.

October 02, 2019

Job well done!! Tended to my car service quickly at my given appointment time!! Even gave me a voucher for my car wash, that I could use at later date, as I was in a More

by LMHOON2DOGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Coastal Kia responded

Fantastic! Thank you for the great review and awesome comments. We are thrilled our team was accommodating considering your time restraints. We are here to help. Thank you for choosing Coastal Kia!

October 02, 2019

Great An awesome experience and work well done. Always friendly and helpful. Sam always makes sure that I am acknowledged as soon as I drive up to the servi More

by MLTHOM1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 03, 2019 -

Coastal Kia responded

Sam is amazing and it was thoughtful of you to recognize it! Thank you so much for the five star review and gracious comments. We want to treat you like family during every visit. Thank you for trusting your vehicle with our Kia Factory Trained Service Advisors and Technicians. We are thrilled to hear Sam has created a great relationship with you and has earned your trust. You are a very important part of our Coastal Kia Family and we appreciate you! Thanks again.

October 02, 2019

Service They treat you like you are very important to them and they are going to make sure that you are going to be very happy when leave from there. More

by dscampbell3621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 03, 2019 -

Coastal Kia responded

Thank you for the gracious remarks! We truly appreciate the five star review. We love the comments, "they treat you like you are important to them" and "they are going to make sure that you are very happy when you leave". This is what we are all about at Coastal Kia! We want everyone to enjoy a "truly exceptional experience". Thank you for allowing us to earn your business and your trust. Please call us if we can be of service. Thanks again.

October 02, 2019

The Best of the Best!! I will not even consider purchasing a vehicle anywhere other than Coastal Kia!! The staff and service are the best of the best! Thanks for everythin More

by JOY SESSOMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard!
Oct 02, 2019 -

Coastal Kia responded

Fantastic Ms. Sessoms! Thank you so much for the five star review and gracious comments. We love your loyalty and passion for Coastal Kia. We sincerely appreciate the five star review. We love the comment, "the staff and service are the best of the best!" Please call us if you need anything. We are here to help. Thanks again!

October 02, 2019

state inspection I made an appt for the state inspection. Howard, my advisor met me at my car and start all the paper work. He told me how long it would take, so I wai More

by VICKYMCLEANYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 03, 2019 -

Coastal Kia responded

Great! Thank you so much for the five star service review and for mentioning Howard by name. We are here to help. Please let us know if you ever need us for anything. We appreciate you recognizing our efforts to get you back on the road safely and efficiently. Thank you for being an important part of our Coastal Kia Family.

October 02, 2019

MAINTENANCE SERVICE COMPLETED We always receive courteous and prompt service, from start to finish.Courtesy "drop off" was a PLUS. Customer service is at the highest standard alwa More

by SMEEKERNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin; Kelly Meadows
Oct 03, 2019 -

Coastal Kia responded

Thank you ! We sincerely appreciate the five star service review and gracious comments. We love to hear you "always receive courteous and prompt service". We are humbled by your additional comment, "customer service is at the highest standards always". This is our goal with every client during every visit. Thank you for choosing Coastal Kia!

September 24, 2019

My reason for this review I could not have had a better experience. Everyone was very helpful,courteous, and understanding Things were explained in detail the problems with m More

by BRENDA2668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Bob
Sep 25, 2019 -

Coastal Kia responded

Thank you for the wonderful service review and thoughtful feedback. We love the comment "I could not have had a better experience". We realize there are dozens of local service centers to choose from. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants. We are thrilled to have the opportunity to earn your business. Please let us know if you need anything. We are here to help.

September 23, 2019

Oil Change When I arrived for my schedule oil change service Sam greeted me and has all the necessary preparations for my oil change. Check-in was very easy. Sa More

by CJCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam , Howard
Sep 23, 2019 -

Coastal Kia responded

Fantastic! Thank you for the sincere five star service review for Coastal Kia. It was extremely thoughtful of you to mention Sam by name. Your wonderful review and awesome comments have been shared with Sam and our entire staff. We love to hear that "check-in was easy" and "Sam was extremely friendly and efficient". Thank you for choosing Coastal Kia for your automotive service needs. We appreciate your loyalty and look forward to seeing you again soon.

September 20, 2019

Took Care Of Everything Had an immediate car issue that needed a quick fix and they cook care of everything for me. Set my up with Enterprise for a rental, and got the car ta More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Sep 20, 2019 -

Coastal Kia responded

Thanks Jake for the five star review! We appreciate the wonderful feedback and kudos. We hate you had a service issue but are very glad we were able to exceed your expectations will little inconvenience. Thank you for choosing Coastal Kia!

...
283
...