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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 12, 2024

Professional and on-time service. Was very prompt when I arrived and even washed my car . More

by KRISTIEDISBROW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our manager Tyler Desmarest. We love the feedback including, "professional and on-time service." We love hearing you were able to take advantage of our courtesy car wash. Thank you for choosing Coastal Kia!

October 12, 2024

Gary is my advisor and he is always very good. When I picked up my car I was helped by Marquita and I have not been helped by her before. She is great! Very personable and friendly! More

by baca7885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Oct 14, 2024 -

Coastal Kia responded

Thank you! Your gracious compliments for our Service Consultant, Gary Nelson and Marquita Best, are greatly appreciated. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

October 11, 2024

Sam was very helpful. Staff that picked up & dropped off my car were timely and courteous. More

by ALDIGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drivers who picked up Jason maybe and dropped off my car. Thank you
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Oct 14, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our Courtesy Concierge Service. Thank you for the five star review and compliments for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent service visit. Thanks again!

October 10, 2024

Service at Coastal Kia, overall, has been great. The couple of times I did have a complaint I feel that I was being listened to. The technicians in service are professional and helpful. More

by JOWMS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our service team. We love the feedback including, "Service at Coastal Kia, overall, has been great....the technicians in service are professional and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 10, 2024

Bob Tomlin has been very patient and explains what is being done or needs to be done. The service at this Kia dealership is the best! More

by RUFFLESLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 09, 2024

The staff at Coastal Kia is always friendly, professional and time efficient with the service of your vehicle. More

by TJB1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Coastal Kia team. It was thoughtful of you to go online and rate your recent experience. We are here if you need us.

October 09, 2024

Excellent repair work for my Kia Telluride. Really appreciate help from Bob in managing the repairs. More

by KAYAKCONWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Coastal Kia responded

Much appreciated! Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "excellent repair work for my Kia Telluride." Please do not hesitate to reach out if you need us. Thanks again!

October 09, 2024

The service staff were professional, courteous and thorough in their explanations of the service needed for my vehicle and interactions with me. More

by larry.winter
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Coastal Kia responded

Larry, we sincerely appreciate the five star service review. We love the feedback including, "service staff were professional, courteous and thorough..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 08, 2024

Great place great staff have been going here for 10 years and bought six cars More

by JMORG0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Coastal Kia responded

Six cars.... wow! Thank you for the amazing review and high marks for our team members. We appreciate your loyalty. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 08, 2024

Coastal Kia is always prompt and professional and very thorough with their service. They are always on top of everything More

by PAM32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious compliments. We love the feedback including, "they are always on top of everything." Please do not hesitate to reach out if you need us.

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