Tony Kirschner

I needed a shuttle to the YMCA, but the shuttle guy missed me, so I ended up not getting a shuttle and just waited in the lobby. But, as it turns out, they finished with my vehicle faster than I had an missed me, so I ended up not getting a shuttle and just waited in the lobby. But, as it turns out, they finished with my vehicle faster than I had anticipated so it was not a big deal. More

by docrock999 Verified Customer Verified Customer

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The service department was on time! All promises kept! I would recommend Kia Service to anyone All promises kept! I would recommend Kia Service to anyone More

by kinghouse716 Verified Customer Verified Customer

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I love coastal Kia on market st. They always help me and make sure I’m getting everything done that I need fro my car They always help me and make sure I’m getting everything done that I need fro my car More

by ARIEL Verified Customer Verified Customer

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Rattle in back suspension turned out to be rear self-leveling shock insulator and locking nut. This is a known 'service bulletin' issue. Parts needed to be ordered (kind of surprised since it is a self-leveling shock insulator and locking nut. This is a known 'service bulletin' issue. Parts needed to be ordered (kind of surprised since it is a known issue they were not in stock). Issue remains unresolved and will be returning for a 3rd visit next week. I will be asking for a loaner as this service is 2 plus hours and quite inconvenient with my work schedule. I despise the number of emails I receive asking me to rate the service I receive as well as being asked to fill them out. I love having the overnight drop box, just wish I dropped my keys inside a slot in a door instead of the drop box on the sidewalk. This doesn't feel as secure as I think it could be. Darren answered all my questions about the brake pads and confirmed for me that I can hold off a few more months before replacing them. More

by eah610 Verified Customer Verified Customer

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Everyone we have had contact with have been exceptionally helpful, friendly and professional. The day the necessary part was received, they notified us and we picked our car up the next day. The facility i helpful, friendly and professional. The day the necessary part was received, they notified us and we picked our car up the next day. The facility is spotless and comfortable. Nice people to deal with. More

by ncallahan0 Verified Customer Verified Customer

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Wonderful,thorough,clean. Service didnt take forever like other dealerships.Loved the complimentary carwash .Also the sitting area w the coffee bar and comfortable chairs is a Service didnt take forever like other dealerships.Loved the complimentary carwash .Also the sitting area w the coffee bar and comfortable chairs is a plus.Kerry the courtesy driver is such a pleasant,safe driver.Easy to converse with.I will be back to purchase another KIA soon. More

by MARNMCCANN1975 Verified Customer Verified Customer

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As always our recent two hour roundtrip to Wilmington for service at Coastal Kia was well worth it. Cody met us at the door to check us in turning us over to the expert care of Bob Tomlin on the front end, r service at Coastal Kia was well worth it. Cody met us at the door to check us in turning us over to the expert care of Bob Tomlin on the front end, rounded out by Gary Nelson who checked us out for home. While on the grounds we enjoyed the plenteous courtesy snacks and beverages, wi-fi and television and magazines. All that is standard at Coastal; it’s the extra attention that satisfies, however. We’ve never been there that Pat the owner didn’t personally appear in the showroom to at least flash a smile if busy, as he did this visit, but most always a kind word or even conversation. This time around I was especially aware of some new young, hungry faces; the next generation of men and women who are our future: willing and wanting to work to make our country’s economy flourish. I enjoyed interacting with as many as I could without making myself an Old-man nuisance. One such rising star was Joshua La Bron. He went out of his way to share his story of making Coastal Kia his livelihood. His personality and professionalism, at such a young age, let me know he will do his part to keep Coastal Kia at the top of every chart in the Automotive industry. My salesman for my most recent of many Kia purchases was also there: Kelvin Swinson. It is always good to hear from him any new innovations that may lead to our next trade, but also feel the confidence that remains in him that our purchase was not just a notch on his belt, but the real blessing to us we wanted and need our primary vehicle to be. We feel that confidence because it’s projected by him, Pat, and Coastal Kia’s greatest asset, John Wigger. From the first time we stepped on the lot in 2019, it was John who gave me his word that I would get good service on the fourth, fifth and now sixth of the Kia’s we have purchased in a row. We came in a 2015 Sportage for service, having moved from the Raleigh area, but drove off the lot in a brand new Soul. When we traded that Soul for another Sportage, the service was seamless, always relying on John for advice. If an exceptional car buying, maintaining and enjoying experience is what you want, do yourself a favor and go see Pat and his staff at Coastal Kia. More

by HERMAN72 Verified Customer Verified Customer

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Excellent customer service and highly responsive to all customer needs! Always exceed expectations… Highly recommend! customer needs! Always exceed expectations… Highly recommend! More

by Phil M Verified Customer Verified Customer

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The overall service was great. I highly recommend this. Great group of guys always trying to help. I highly recommend this. Great group of guys always trying to help. More

by jkg2g123 Verified Customer Verified Customer

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Another fantastic experience with Coastal Kia. Needed a slight adjustment to my alignment so I reached out to Mr Tomlin via email and he was more than happy to get my Stinger taken care of. Absolu Needed a slight adjustment to my alignment so I reached out to Mr Tomlin via email and he was more than happy to get my Stinger taken care of. Absolute customer for life to this dealership! More

by danny t12475 Verified Customer Verified Customer

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